Customer Service Sales
Resume:
Lisa A. Gustafson, SPSM
Brasher, Falls NY 13613
USA
*****@****-**********.***
http://www.strategicsourcingsolutions.net/
http://www.feis-consulting.com/
CAREER ACCOMPLISHMENTS
Feis Consulting – saved several customers several thousand dollars on their Energy Costs.
Chromasens, GmbH - Konstanz, Germany - Strategic Supply Chain Specialist
Saved approximately €400,000 in six months benchmarking and negotiating Printed Circuit Board pricing.
Siemens Energy & Automation Postal Automation Division - Arlington, TX - Global Procurement Manager
Annual spend approximately $50 Million. Responsible for Global Supplier Management.
Developed a new PCBA supplier that significantly reduced defective returns. Estimated ROI $300,000 per quarter.
Also achieved cost savings of approximately $4 Million.
Alcatel USA - Plano, TX - Buyer II - Optics
Approximate commodity responsibility $222 Million annually.
Received a High Five award for negotiating cost reductions resulting in approximately
$3.2 Million in annual savings for one part family (Lasers).
During a downturn in the market, negotiated approximately $33 Million in purchase order cancellations without penalties and negotiated a reduction of cancellation liabilities from approximately $21 Million to $4 Million on remaining NCNR orders.
PROFESSIONAL EXPERIENCE
December 2011 – Present Energy Resource Partner
Self-Employed Consultant/Managing Partner
Feis Consulting
Provide Energy Savings to business clients in all deregulated States (no residential)
Sales of a Hardware/Software Interface to K-12 Schools
Recruit, Train and Support a Sales Team across the Nation
Currently managing a Team of over 20 Independent Consultants
April 2009 – Present Strategic Supply Chain Specialist Self-Employed Consultant
Strategic Sourcing Solutions
SPSM Certified (Senior Professional in Supply Management)
Provide Supply Chain Savings and Optimization to Manufacturers in the U.S., Germany and Canada
December 2007 – July 2009 Chromasens GmbH Konstanz, Germany
Strategic Sourcing Specialist/
Customer Service
• Responsible for tactical and Strategic Purchasing for a high-end camera and Illumination solutions provider.
• Procurement of the entire supply chain (electrical and mechanical components and assemblies).
• Benchmarking, Cost Analysis, Process Analysis, Inventory Reduction.
• Saved approximately €400,000 in six months.
• Responsible for supporting four large, international customers. Daily project and Purchase order management.
• Reported directly to the two CEO’s.
• Assisted with the implementation of Win Line (MRP System)
July 2006 – August 2007 Siemens Energy & Automation Arlington, TX
Global Procurement Manager Postal Automation Division
• Responsible for the strategic purchasing of PCBA’s, Computers, Motors and other Electrical components.
Annual spend approximately $50 Million.
• Worked closely with, trained and mentored tactical buyers and worked with other internal customers
(Program Management, Contracts, Compliance, Finance and Engineering) along with external suppliers.
• Evaluated market trends and developments and implemented strategies and solutions (demand, obsolescence, etc.).
• Track implementation of ECO’s and SCR’s.
• Implemented procurement sources in order to optimize material cost of ownership, quality and inventory levels.
• Developed a new PCBA supplier that reduced defective returns. Estimated ROI $300,000 per quarter.
Also achieved cost savings of approximately $4 Million.
• Evaluated and monitored supplier performance and implemented improvement plans when necessary.
• Obtained and maintained knowledge of U.S. Government and company regulations.
• Created and maintained frame agreements to allow tactical Purchasing to execute transactions in a more timely fashion.
• Developed and maintained cross-functional teams to drive increased communication which enabled Purchasing to
anticipate future contract awards and opportunities.
March 2006 – July 2006 Navini Networks Richardson, TX
Materials Planner/ (now Cisco Systems)
Project Manager
• Responsible for managing all daily activities of Base Station and Antenna suppliers (material shortages, engineering
issues, invoicing issues, forecasting, delivery scheduling and various other functions to ensure company performance.
• Developed new supply sources where vendors and suppliers were inadequate.
• Analyzed firm demand and forecasted demand and determined which materials suppliers should order.
• Established requirements created and submitted all Purchase requisitions to Purchasing.
• Coordinated purchasing activities with suppliers and their second-tier suppliers to ensure on-time delivery, including putting procedures and programs in place to reduce lead times.
• Evaluated and monitored supplier reliability and performance.
February 2004 – March 2006 Flextronics International Plano, TX
SMT Commodity Buyer/ Planner Contract Manufacturing
• Responsible for obtaining materials, components, equipment and services supporting five Customer Focus Teams. SMT Commodity buyer for the entire site. Purchased all board level components for all SMT lines in a JIT Contract Manufacturing environment. Previously purchased custom NCNR components for two programs for the site.
• Developed new supply sources where vendors and suppliers were inadequate.
• Resolved incorrect invoices, shipping errors, cancellations and replacement of materials not meeting customer and company specifications.
• Maintained data integrity and selected parts to move to automated programs to reduce buyer workloads throughout the site. Implemented VMI, SMI, EDI, Flexpass and Hubbed parts programs.
• Coordinated purchasing activities with manufacturing, planning and engineering to maintain proper inventory levels.
• Monitored costs, scheduling and assigned contracts to assure best quality at best value and evaluated supplier reliability and performance.
• Worked closely with the Six Sigma Black Belts in order to improve processes. Completed detailed analysis of all incoming freight costs and implemented strict guidelines for buyers and suppliers site-wide to reduce freight costs.
April 2002 – February 2004 Woodmen of the World Corp. offices located in Omaha, NE
Field Sales Representative B2B Insurance Sales
• Prospected for and sold to new members to increase market share within the territory.
• Serviced existing members to establish and grow personal relationships and improve customer satisfaction
• Worked with the Fraternal Coordinator to grow the youth programs within the local youth lodges.
• Selected to enter the Area Manager Candidate Training Program in 2003.
• Applications and Volume leader May and June for the N.E. Texas Region. $2 Million volume and 28 issued applications within 7 weeks.
• Product portfolio included: Life (whole and term, interest sensitive and fixed rate), Daily Hospital Supplement, Annuities/IRA’s, Cancer, Mortgage Protection/Acceleration, Medicare Supplement and Long Term Care Insurance.
November 2000 – April 2002 Alcatel USA Plano, TX
Buyer II - Optics
• Responsible for procuring progressively complex Active Optics components in a multi-location, OEM Manufacturing environment. Approximate commodity responsibility $222 Million annually.
• Ensured supply of custom parts by working with suppliers (locally and internationally) to implement and maintain stocking programs and reduce lead-times and inventory levels.
• Received a High Five award for negotiating cost reductions resulting in approximately $3.2 Million in annual savings for one part family (Lasers).
• Reduced number of past due line items, accounting issues, non-conforming material issues and dock discrepancies by over 50%.
• Worked closely with demand planning to control excess inventory and implemented and maintained JIT program on high dollar parts.
• Data Integrity. Ensured accurate information was available to manufacturing and planning at all times.
• During a downturn in the market, negotiated approximately $33 Million in purchase order cancellations without penalties and negotiated a reduction of cancellation liabilities from approximately $21 Million to $4 Million on remaining NCNR orders.
• Elected into the Business Improvement Counsel to improve the MRB/NCMR process company-wide.
• Volunteered for layoff during a severe market downturn.
July 2000 – November 2000 Forney Corporation Carrollton, TX
Junior Buyer
• Tracked all vendor bids for contract negotiations.
• Placed BOJ/MRO purchase requisitions along with Production purchases.
• Promptly dispositioned all incoming dock discrepancies for all buyers.
• Reduced past due percentages on all open orders for all buyers.
• Worked as a liaison with the QA department on incoming and warehouse rejects for all buyers.
• Worked closely with all suppliers to eliminate excess inventory and defective product.
• Attended weekly production/shortage meetings for the Purchasing Manager and coordinated critical shortages with all buyers.
• Resolved pricing/invoicing discrepancies and reduced credit holds and late fee imposements.
March 2000 – July 2000 Apple One Employment Sherman, TX
Various temporary positions, including Forney Corporation at which a permanent position was offered.
April 1999 – March 2000 Transamerica Equipment Financial Services Addison, TX
Division Operations Analyst (Acquired by Aegon in March 2000)
• Responsible for lien perfection through insurance, titles, UCC filings and FAA/Surface Board filings.
• Ensured all liens were secured through one of the aforementioned methods and that each one complied with the requirements set forth in the lending agreements.
• Resolved disputes and discrepancies with customers and their insurance companies.
• Monitored and followed for continuations and terminations with various State and Federal organizations.
• Invoiced all fluctuating rate and special needs customers and followed up for prompt payment.
• Issued and distributed payment coupons for all newly booked deals and payment schedule revisions.
January 1998 – March 1999 Kaiser Aluminum Sherman, TX
Inside Sales Administrator
• Managed new and existing accounts.
• Order entry, alterations and expedites, metal hedging based on fluctuating prime metal values and press schedules.
• Credit issues.
• Claims / RMA processing.
• Developed and implemented sales strategies and pricing structures.
• Quoted potential business and PO pricing based on fluctuating prime metal values and engineering design.
• Provided prompt and accurate delivery information to all customers.
August 1997 – January 1998 Apple One Employment Sherman, TX
Various temporary positions, including Kaiser Aluminum at which a permanent position was offered.
June 1994 – July 1997 United Samsco Associates Garland, TX
Inside Sales / Customer Service Manufacturer’s Representative
• Direct link between VP of Sales / Outside Sales force / Customer Base / Manufacturers.
• Correspondence.
• Provided prompt and accurate delivery information to all customers for 33 product lines.
• Placed and expedited Purchase Orders for all product lines and customers.
• Heavy inbound/outbound customer calls. Assisted customers with complaints, ordering, pricing, expediting.
• Graphics, reports, marketing materials and presentations.
LANGUAGES AND SKILLS
• Fluently read, speak and write German as a second language. Currently studying French.
• Organized and detail-oriented.
• Team Player.
• Effective Management of others
• Extensive computer knowledge (All MS Office applications, Oracle, Baan, Agile, SAP and WinLine. Have previously used AS400, FoxPro and various other customized software packages).
• Rapidly learn and master new skills and applications.
• Self-motivated.
• Excellent reasoning, problem-solving, written and verbal communication and negotiating skills.
• Strong work ethic, flexible and able to handle stress, deadlines and work in a fast-paced environment.
• Ability to organize, manage and prioritize multiple tasks.
EDUCATION
SPSM (Senior Professional in Supply Management Certification)
Student of the Month March 2009
Mansfield Business School Dallas, Texas
4.0 GPA, Information Word Processing
Gerhard Hauptmann Schule Wiesbaden, Germany
Bernhard Adelung Schule Darmstadt, Germany
SPECIAL STUDIES
Basic Accounting, Semantics, Dynamics of Human Behavior, various Franklin Covey and industry related seminars/courses, Lean Manufacturing/Kaizen Training, Insurance Licensing and continuing Education courses including ethics, LUTCF and FIC designation preparation. In-house compliance and Terms and Conditions training courses.
VOLUNTEER / SOCIAL
Rotary International Canton, NY Club Secretary 2011 – 2012, 2012 - 2013
L’Arche Ottawa, Research Specialist 2010
Manitoba Riding for the Disabled, Research and Data Administration Specialist 2010
REFERENCES
Excellent personal and professional references available upon request.
Contact this candidate