Sociology, Journalism, Data Entry, Customer Service

Work experience

IRS

Jan **** – June ‘**, Feb *004 – June ‘04, Feb 2005, Feb 2008-June 2008

Data Transcriber/Processor (seasonal)

Reached quality and quantity expectations

Developed teamwork skills for “goal nights”

Working very closely with confidential documents

Received many certificates for attendance and timeliness.

August 2005–February 2008 Manpower

IBM—Telephone Services Representative

TSR of the Quarter July 2006

Highly detail oriented

Data processing

Understanding, listening, and meeting customer needs

Diffusing contentious situations

Strict adherence to time-sensitive schedules

Handling confidential information

Dispatching customer engineers

Received extraordinary and excellence in quality ratings

August 2004 – August 2005 Georgia State University Recreation Center

Facilities Attendant

Successful self management of time and tasks

Volunteered to work during opening weeks each semester

Often perform duties for other peers as a substitute for that shift

June 1999 – September 2004 Publix Supermarkets, INC.

Cashier

Greeting Customers

Flexibility

Multi-tasking

Dedication

Interpersonal Relations

May 2002 – June 2002 Spherion Corporation

Data Processor (temporary assignment)

Lotus 1-2-3, PMINQ

Strict attention to detail required

Completed duties 7 days ahead of schedule

Retrieved information from the database, reviewed, revised, and input data to 1-2-3 spreadsheet for subsequent management review and analysis.

Education

August 2001 – May 2008 Georgia State University

Bachelor of Arts & Sciences

Sociology, minor: Print Journalism

August 1997 – June 2001 R.L. Osborne High School

College Prep degree with Technical seal

Graduated with honors, 3.54 GPA

Skills

Microsoft: Power Point, Word, Access, & Excel

10,000 Key Strokes per minute

Customer Service

Teamwork

Flexibility

Accomplishments

Served meals to the homeless in transition at Café 458

Graduated with honors from R.L. Osborne High School in 2001

Served meals to the elderly through “Meals On Wheels”

Qualified as a Girl Scout Camp Counselor

Helped to develop and maintain Osborne High School’s first literary magazine Sonnet 155

Publications

http://www.buzzscope.com/manga/

http://www.buzzscope.com/anime/

www.atlantaurbanmix.com

Sonnet 155, first and second annual issues 2002 - 2001

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