Customer Service Sales
Resume:
Merary Ramos
Beverly, MA *****
E-mail: **********@*****.***
Qualifications
• Proficient in Microsoft Office.
• Siebel
• Salesforce
• Fluent in Spanish
• Some HR and hiring process
• Scheduling
• Preparing expense reports.
• Over 5 years of customer service experience.
• Inside Sales
• Marketing
Education
2000-2004 High School Diploma, Beverly High School
2004-2005 Completed freshmen year, Boston University
2010 – still attending Salem State College, Business Administration major, HR Management concentration, Marketing minor, Junior year
Experience
03/11 – Still Employed MacGray Corp: Inside Sales
Responsibilities include maintaining existing customer relationships. Building new client relationships, generating leads and following up on referrals. Identifying qualified leads. Responding quickly to customer inquiries via phone, e-mail and website, drafting proposals, and preparing quotes. Responsible for generating $90K in sales revenue per month.
02/09 – 3/11 MacGray Corp: Call Center Agent/Call Center Admin
Responsibilities mainly include receiving inbound calls from customers. Responsible for taking all information and accurately entering into database while searching for information within said database. Verifying incorrect credit card transactions, indentifying system errors and working with third party to correct them, and issuing refunds when appropriate.
01/07 – 1/09 S&D Financial Services: Office Manager
Responsible for hiring and training new employees as well as terminating employees. Supervised office staff. Performed employee performance reviews. General office duties and some marketing. Processed time sheets. Prepared expense reports and monthly performance report. Assisted company owners as needed.
2/06-1/07 Child Care Circuit : Voucher Counselor
Responsibilities include but are not limited to, meeting with clients to determine eligibility for financial assistance. Tracking each family's history to assure they remain eligible and are abiding by state's financial assistance agreement. Answering questions from parents as well as childcare providers.
2005-2006 Telephone Operator & Customer Service Representative: Lightbridge
Responsibilities included, but were not limited to receiving phone calls from Sprint PCS and Nextel Wireless representatives. Assisting with verifying credit for potential customers. Customer service for Centennial Wireless customers in Puerto Rico. Providing assistance to any representative that may need it.
2003-2005 Cashier / Server / Hostess / Take-out & Server Trainer: Not Your Average Joe’s Restaurant
Responsibilities included waiting on guests, seating guests, distributing orders and taking payment for take-out orders, as well as training new employees. Responsible for verifying that all servers had accomplished assigned responsibilities for specific shift. Entrusted to train and test new employees as servers, as well as for our take-out department.
References
Provided upon request
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