Customer Service Sales

Business Objective

To obtain employment with a dynamic company that prompts opportunity for advancement and growth. I have over 10 years of professional experience in medical billing, customer service, office administration and sales management.

Programs:

*Centricity Group Management *Active Dashboard

*E Clinical Works *Compass

*Encoder Pro *Invision

*Microsoft Office

Professional History:

Coder I 09/2008-Present

Seton Family of Hospitals/Coding and Compliance Department

*Supports coder with IC9 and CPT coding

*Charge Entry & Payment Posting

*Insurance & Authorization Verification

*Patient Account Maintaince

*General Support to Coding Staff

Head Cashier 12/2009-04/2012

Lowes

*Provide Excellent Customer Service and Communication

*Train and Supervise front end staff

*Perform Daily Cash Handling Procedures

*Resolve Customer Complaints to Ensure Customer Satisfaction

Office Assistant

American Academy of Nurse Practitioners 7/2008-9/2008

*Performed all General Office Duties

*Data Entry

*Answered multi-line phone

Client Service Coordinator

Williamson County Crisis Center 4/2007-7/2008

*Provided Hotline Customer Service

*Performed all General Office Duties

*Data Entry

*Filled and Collated Confidential Documents

General Sales Manager

Linens-N-Things 9/2003-2/2007

*Developed and Executed Plans to Achieve Sales Goals

*Hired, Trained and Supervised Staff

*Ensured Operational Merchandising Exceeded Minimum Standards

*Daily Operational Functions for Open and Closing of my Store

*Customer Complaints Resolution

Education:

Lanier High School, Diploma

Austin Community College, Pursuing Medical Administration Degree

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