S. Gray resume: Strong Professional looking for new position
Resume:
Sheryl L. Gray
**** *** **** *** • Lawrenceville, GA 30045
Home: 678-***-**** •Cell: 404-***-****
Email: *******@*********.***
OBJECTIVE
To utilize my corporate level leadership experience and accomplishments to provide superior customer service to assist an organization in achieving its overall goals and objectives.
QUALIFICATIONS AND PROFESSIONAL SUMMARY
A self-motivated, team player, results driven, professional problem identifier and problem solver with Operational, Leadership and Client support background.
Strengths include:
? Legal contracts and Negotiation skills
? Electronic Funds Transfer Experience
? Web Hosting
? Bond and License Experience
? Legal Collection Recovery Experience
? System Development and Interface Testing
? Client and Vendor Relations
? Coaching and Development
? Training
? Time Management
? Disaster Recovery
? Ability to work under pressure
? Innovative
? Work closely with others with Teamwork and Collaboration
PROFESSIONAL EXPERIENCE
Synovus/TSYS Debt Management - Norcross, GA March 2000 - Present
Law Firm & Client Services Manager –National Attorney Network
? Review and approve law firms joining and leaving network.
? Review and approve process changes for law firm’s system interfacing for transactional and financial reporting.
? Manage assigned affiliated attorney firms to ensure compliance with network and client-specific work standards.
? Develop and implement system interfacing for maintenance and financial transmissions.
? Manage relationships with assigned law firms and clients for communicating direction of client’s legal collection and litigation strategy and objectives.
? Monitor and review collections/liquidation performance for new business recommendations.
? Monitor financial performance and provide analysis reporting to firms and clients.
? Oversee legal documents for meeting law firm state specific compliance standards.
Sheryl L. Gray
Page 2
1397 Oak Bend Way • Lawrenceville, GA 30045
Home: 678-***-**** •Cell: 404-***-****
Email: *******@*********.***
? Manage bond and professional liability coverage for new and existing placements.
? Provide guidance and coaching to improve business with developing new client portfolio strategies regarding Fair Debt Collection Practice Act (FDCPA) with law firms.
? Execute and perform monthly account and transactional inventory audits.
? Evaluate contractual compliance for new business placement.
? Manage new business placements for immediate suit and judgment processing.
? Monitor financial reporting from Electronic Funds transfer processing.
? Conduct monthly calls with law firms to review business goals and initiatives.
? Consult with clients to address specific customer needs with law firms.
? Implement and reinforce training with law firms on client specific procedures and processes.
? Serve as liaison for department disaster preparedness.
TSYS Total System Services, Inc. – Columbus, GA February 1997 to March 2000
Project/Business Quality Analyst – Client Services - Bank of America
? Managed projects.
? Client Liaison for project requirements, project processes and project status.
? Conduct research and analysis with assisting in validating system requirements, documentation and design for successful implementation of projects.
? Analyzed client workflows to effectively make business enhancements.
EDUCATION:
Virginia State University – Petersburg, Virginia
Bachelor of Science Degree
Major: Public Administration with concentration in Human Resources
COMPUTER/TECHNICAL SKILLS:
? Operational knowledge of PC
? Microsoft Office (Word, Excel, Visio, Access and PowerPoint)
? ACT!
? Internet
? Lotus Notes
? Adobe Acrobat
? Web Page Design
OTHER QUALIFICATIONS:
? Notary Public
? Foundation of Leadership Principles
? Operational Excellence Six Sigma
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