Customer Service Sales

Prasad Yamala

**** **** ***** ***** *** Diego CA-92126 619-***-**** ********@*****.***

Objective

To obtain a challenging position in Corporate Sales and Customer Support Team in an IT industry or related. To include full customer service practices domestic and aboard. Industry experience is in Sales, Engineering, Information Technology, Marketing, Administration and Recruiting.

Education

2011-Present UNIVERSITY OF CALIFORNIA TAKSHILA SAN DIEGO, CA

Candidate for Master in Computer Sciences. Jan 2011. Assisted the President of University in Setting up a Full fledged campus. Appointed Co-Director of Marketing Project. Member of Communication, Media and Computing Club.

2008-2010 SOUTHERN STATES GRADUATE SCHOOL OF BUSINESS SAN DIEGO, CA

Candidate for Master in Business Administration. Dec 2009. Student International relations and selected to serve as D’Lion Advisor to freshmen students. Served as a Chair of recruiting Prospective students and co-chairperson of student/Alumni Network. Scholarship with 50% Fee reimbursement.

2003-2007 UNIVERSITY OF OSMANIA, BSVDC HYDERABAD, INDIA

Candidate for Bachelor in Computers and Electronics. May 2007. Team member in building School website. Computer Graphics using DAC & Micro Computer. Driving stepper Motor Using J-K flip-flops/micro computer.

Experience

06/09 - 12/10 SOUTHERN STATES UNIVERSITY SAN DIEGO, CA

Recruitment and Marketing Specialist (Academic)

• Possess excellent knowledge of marketing and sales processes including sourcing, interviewing, tracking and recruitment of students.

• A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills.

• Business Visit to India 2010 in recruiting students in 6 different states.

Delhi, Bangalore, Chennai, Hyderabad, Mumbai, Kolkata.

• Awarded Best Recruiter and sales professional for 5 times in a row.

• Conducted in-depth study of educational products and services currently available online and created bi-weekly internal newsletter to keep team members informed of advancements.

• Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously.

• Recruiting students from domestic and abroad.

• Providing Students with exclusive support in their Course Maps, Careers, Job Documentations and Student Services.

• Working with the marketing manager to develop and implement marketing projects.

• Leading and directing internal departments and external agencies to manage all projects on strategy.

• Managing proper routing and approval of materials, including leaflets, posters and flyers and company documents, etc

• Manage communications and application process.

09/08 - 05/09 SOUTHERN STATES UNIVERSITY SAN DIEGO, CA

Marketing Assistant (Academic)

• Primary contact for international educational agents, preparing and distributing agent marketing packages and closing the deal.

• Worked with Roll Call for maintaining Student Data base and their payments.

• Used Homestead to maintain the school website.

• Supporting the marketing manager including preparations for press packs, interview scheduling, writing and editing briefing documents, liaising with the AD agency

• Worked as an Un-paid Intern in recruiting students and scoring a high success rate.

• Determined target markets and developed advertisement budget for recruiting.

• Collected and analyzed financial and marketing data.

• Assisted graphic artists producing ads, posters, brochures and reports.

06/07 – 04/08 IFASTPAY SAN DIEGO, CA

Black-box Tester / System Technician (Financial)

• Formulation and implementation of Software Testing Strategies.

• Resource management (allocation, monitoring, motivating etc).

• Preparation / review of test plans.

• Preparation / review of test reports.

• Provided technical support in 6 different locations in San Diego with RDP(Remote Desktop Protocol).

• Help the Location Managers in Training the Software and provide 24/7 phone support.

• Documentation of the process and corrected it with constant contact with the Software developers.

• Interviewed Prospective Employees and employed for various positions.

• Prepared P&L for the company and directly reporting it to the President.

• Developed and Improved the Business Plan for betterment of the company.

Skills Summary

• Operating Systems : DOS, UNIX, Windows 95, 98, 2000, XP, VISTA

• Scripting Languages : JavaScript, Perl Script

• Programming languages : C,C++, VB, Perl

• Database : MySQL

• Internet Programming : XHTML, HTML

• Tools: MS Office Suite, Google web toolkit.

Prasad Yamala.

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