Customer Service Manager

SIDNEY M. MCCRAY

**** ******** **** *****, *******, TN 38125

Home: 901-***-**** Cell: 901-***-**** *********@*****.***

MANUFACTURING MANAGEMENT

Production Oversight • Plant Leadership • Operations Excellence

Results-driven manufacturing professional with a proven ability to manage multi-shift operations with up to 200 employees. Daily production reporting, weekly plant level to corporate communication

Apply extensive knowledge of production processes to reduce downtimes, improve quality, and increase productivity levels. Equipment management; high speed fillers, labelers, processing tanks, bundlers, blister machines, assembly packing, tube filling machines, thermal tube filling, DI water,air compressors, forklifts, RF scanners

Develop and implement key programs throughout facility enabling the utmost efficient and safe manufacturing of various consumer packaged goods with emphasis on quality.

Energetic and participative management style, leveraging people skills, operations knowledge, and data analysis to achieve corporate objectives. Speak Intermediate Spanish

AREAS OF EXPERTISE

Project Management Daily Plant Operations Inventory/Materials Management

Blending, Filling, Packaging Shipping/Receiving Regulatory & Safety Compliance

Budget/Capital Planning Maintenance Oversight Profit & Loss Responsibility

PROFESSIONAL EXPERIENCE

SERGEANT’S PET CARE PRODUCTS, INC. – Memphis, TN 5/2008 – 1/2012

Plant Manager (Plant Closed)

Hired to improve all production efficiencies of 12-line manufacturing facility, shipping $6.5M to $7M in product per month. Oversee 5 direct reports and 100 hourly employees in multi-shift operations. Handle monthly budget reviews, annual capital expense planning, and annual inventory counting. Preside over monthly safety meetings and audits. Guarantee compliance with all GMPs as well as FDA, EPA, and OSHA regulations. FDA Certified Facility 5S Training/Lean Manufacturing

Key Achievements:

Boosted production efficiency levels to 90 100% from 75 80%, and as a result cut labor budget by nearly 50%. Improved shipping accuracy thru initiation of quality program for pick/pack production in shipping/assembly

Improved efficiency and audits by revamping layout of production facility as well as introducing SOP training and documentation. Preventive maintenance implementation (computerized)

Increased storage capacity and space utilization by purchasing forklifts and racking for warehouse.

Strengthened link with corporate by communicating daily, regarding plant performance, project updates, and employee relations. Contract manufacturing communication link for operations to corporate and private vendor. Third party logistics partnership

J. STRICKLAND & COMPANY – Olive Branch, MS 5/1998 – 5/2008

Production Manager

Charged with directing and scheduling 12 production lines for manufacturer of cosmetics, perfumes, hair care, and skin care products with 100 SKUs. Oversaw supervisor, team leaders, utility workers, and production crews with accountability for performance, annual reviews, and employee training. Led production meetings and safety meetings. Ensured proper equipment utilization and ergonomics.

Key Achievements:

Brought production schedule under control, streamlining efficiency and cutting temps by 50%.

Initiated a safety program that led to a reduction in recordable incidents and lost-time accidents.

Decreased number of line changeovers, thus minimizing downtime and increasing productivity.

Improved accuracy of raw materials inventory by conducting cycle counts of SKUs.

Maximized employees effectiveness by providing training and documenting each worker’s progress.

MORNINGSTAR FOODS (formerly Presto) – Arlington, TN 4/1993 – 5/1998

Materials Supervisor (3/1995–5/1998)

Promoted through the ranks from customer service role to serve as primary purchaser and scheduler while overseeing warehouse activities. Supervised 7 employees in JIT warehouse, handling receiving for all inbound freight/components. In charge of month-end activities in closing purchase orders, production work orders, and transfer receipts. World Class Manufacturing

Key Achievements:

Purchased more than $20 million in raw materials annually, including bulk, oils, bowls, lids, corrugate, dry ingredients, flavors, and powders.

Purchased +350 SKUs routinely, using corporate pricing strategies with vendors and freight carriers.

Managed dry warehouse storage allocation using min/max levels in MRP II (BPICS) and MFG PRO.

Instrumental in facility obtaining AIB Certification.

Production Planner / Scheduler (4/1993–3/1995)

Effectively planned and scheduled operations of 6 production lines comprised of 400 SKUs. Consistently met production, labor crew, and warehouse needs by holding monthly planning meetings and interacting with all levels of management. Developed monthly, weekly, and daily forecasts.

Key Achievements:

Achieved and sustained a 98% customer satisfaction level via efficient scheduling and production.

Maximized capacities of production lines by quickly learning nuances and capabilities.

Equipped satellite distribution centers with optimal inventory levels through vendor replenishment programs. Third Party Logistics partnership

EDUCATION

Bachelor of Business Administration (1993)

MEMPHIS STATE UNIVERSITY, Memphis, TN

Master’s of Business Administration(In Process)

University of Phoenix , Memphis, TN

Professional Development:

World Class Manufacturing Quality Tools and Management Boiler and Heating Operations

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