Thomas Hanson resume

Objective

Challenge myself with a position of increased responsibility within an organization that will peak my interest on a daily basis, test my knowledge and provide an exciting career opportunity.

Experience 12/97-1/29/08

Dell Inc., Austin, Texas

I was with the Executive Customer Care group. Responsible for contacting customers about Attorney General Letters and Better Business Letters that were sent by the customers. Worked with the customer to achieve an amicable outcome. Responsible for the actions needed for the outcomes to happen.. Responsible for transitioning all products between interdepartmental stock areas. Responsible for the generation of interdepartmental reports and dispersal to appropriate management. Responsible for inventory control to set up a record filing system to track the paper for all transactions, coordination with venders on returned product. Responsible for overseeing the proper identification of incoming product and ensuring for proper configuration for shipping. Responsible for all processor "new builds". Ensured "kits" were properly built for customers needs. Responsible for PO generation for product shipment. Liaison between various venders for problem solving with shipments or with company schedules. Coordinated activities for product shipping in a timely manner and to the highest degree of accuracy. In-depth working knowledge of Dell product control programs. Training of new personnel.

• Business Process Improvement project that saved $60,00.00 per month.

• Processed 7 PO’s on a daily basis resulting in lower DSI (daily stock inventory).

• Process change resulted in 100% accurate identification of processors.

• Built 500 kits on daily basis resulting in customer demands being consistently met.

Dynamic Fitness, Austin, Texas

1/97-12/97

5/96-1/97

2/93-4/96

1/92-1/93

1/80-7/97

1968-1978

Responsible for all office functions. Maintaining accounts receivable and payable, bank deposits, customer care, preparing advertising. Redesigned all templates needed to build the equipment. Also, responsible for the training of employees on new templates.

• Redesigned templates for 5x5 sheets of plywood resulting in nicer product with less waste

• Worked closely with product designer resulting in smoother and shorter transition period.

• Resulted in a nicer product produced at a lower cost.

Longhorn Disposal, Austin, Texas

Responsible for dispersal of route sheets for all the Customer Service Represntives. Set up accounts for new customers, new cart deliveries, missed pick-ups, credit accounting for service, pertinent data for route supervisors, drivers, dispatch, sales and maintenance. Responsible for the generation of special orders for roll off "pulls" and extra pick-ups for commercial and residential accounts. Increased/decreased service or put accounts on vacation per the customer's request Radio dispatch of trucks for an extra or missed pick-up. Confirmation and mailing of all service agreements.

Playwood, Austin, Texas

Responsible for the product plan adherence. Calculation of materials for builds. Tasked with maximizing material usage. Responsible for quality control of product shipment and installation. Trained new employees.

Brookshire Brothers, Lufkin, Texas

Responsible for the complete tear down, restructuring, and maintenance of the data storage system within the Insurance Benefits Department. Coordinated information flow between internal departments to insure that correct information was being entered into the database system. Responsible for customer care. Coordination of shipping information packets between Company Headquarters and outlying stores. Tracking of new employees and terminations. Verification of information between company records and hospital records.

Austin Community College, Austin, Texas

Evaluation of transcripts for acceptance. Coordination of information flow between departments. During registration, directed security personal. Maintained all student records and class rolls for the Continuing Education department. Provided graduation certificates and routing to correct campus and instructor. Responsible for customer care and assistance. Maintenance of student records. Prepared new student registration cards. Up loaded and down loaded trucks for registration, helped set up for registration. Dispersal of registration bills. Tasked with special projects as assigned.

US Air Force

Team Leader for a five-man group responsible for the maintenance and operation of Mobile Microwave Communication center. Responsible for maintaining all maintenance records and training records for all personal assigned for that center. Supervision and trouble shooting for the center using schematics to trace down problems. Supervisor for a twelve man Life Support shop. Shop was responsible for the repair, maintenance and inspection for $ 4,500.000.00 worth of survival gear: life rafts, water wings, helmets, parachutes, weapons and 80 plus items that went into a survival kit. Maintained inspection records on all items. Maintenance of all training records on all shop personnel. Supervisor for flotation section within the Life Support shop. Responsible for the all Egress training and maintain the Egress records for the squadron.

Education________________________________

BBA, Management Southwest Texas State University

NCO Academy Andrews, AFB,

12 different USAF schools.

Top secret clearance while in the Air Force

References: Furnished upon request

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