Customer Service Representative

AMANDA WEST

**** ****** ** ~ Greenwood, Missouri 64034 - **********@**.**.***

Objective

To obtain a part time, live chat customer support representative position working in a telecommute environment.

Qualifications

Self-directed, customer-driven professional with proven success in delivering high quality customer service and support involving complex technical products via live chat and email. Experienced in call center and telecommute settings. Dependable, versatile team player who consistently exceeds performance expectations and customer satisfaction levels. Proactive problem-solver who implements new processes that impact productivity and service quality. Enthusiastic and highly motivated.

PROFESSIONAL EXPERIENCE

OSI Codes Inc., New York City, New York (Telecommute) 2005 – 2012

Customer Service Representative

• Provided excellent service to customers that facilitated and maintained client accounts.

• Answered customer inquiries via live chat and email. Resolved issues involving billing and technical

implementation.

• Described and explained product benefits. Demonstrated product features and functionality.

Accomplishments

- Retained key customers via outstanding customer assistance, service, and support.

- Provided valuable input on product improvements based on insight into customer needs.

AT&T, Lee’s Summit, MO 1999 – 2005

Customer Service Representative

• Handled inbound customer calls, delivered excellent service, and matched customers with appropriate products and services

• Resolved order problems involving new installations and calling features.

• Retained dissatisfied customers by cultivating positive relationships.

• Teamed with co-workers to evaluate system-related issues and determine escalation to management

personnel. Acted as the point of contact for Verizon.

Accomplishments

- Received 7 customer commendations in 6 years in recognition of outstanding customer service. ü Strengthened team motivation by implementing a program of monthly competitions and contests. ü Served as Acting Manager when the Department Manager was not in the office.

- Increased team productivity 10% by streamlining the billing system.

- Nominated for the Winning Spirit Award for going above and beyond job duties. ü Recognized repeatedly for an outstanding attendance record.

EDUCATION

INDEPENDENCE COLLEGE OF COSMETOLOGY, Independence, MO

Studied Hair / Nails, 2006-2007

Honors

- Recognized as Sales Person of the month for September 2007 ü Recognized repeatedly for an outstanding attendance record ü Received completion certificate for Front Desk class

- Received Diploma for successful completion of school final ü Completed Missouri Cosmetology Boards January 2008

LONGVIEW COMMUNITY COLLEGE, Lee’s Summit, MO

Computer and multimedia courses, 2001-2002

COMPUTER SKILLS

• Microsoft Outlook, Excel, Word, Express

• Wordpress

• Social Media Outlets | Facebook, Twitter, Pinterest, Instagram, Google Plus

• MacOS

• Windows OS

• Windows Live Writer

• Microsoft Frontpage

• Typing Skills of 70+ WPM

• Basic/Intermediate HTML/CSS Skills

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