Customer Service Sales
Resume:
Patricia Gaitan-Cantu
Roanoke, Tx. *****
********@***.***
SUMMARY
Great people skills and results-oriented with experience in sales, customer service, billing, payment processing, order entry and MS office products. A team player or individual contributor, with a positive approach. Additional Strengths included.
Great time management, verbal and written skills
Experienced in organizing.
Experience in customer sales and service.
Billing and conflict resolution.
Call center experience
Self-motivated
Spanish Interpreter
Great problem solving skills
Detail orientated
Order entry experience
WORK EXPERIENCE
Justin Discount Boots 10/20/2011-current
Sales and Customer Service Associate
111 FM 156 Justin, Texas
Assist customer in sales and service with boots, clothing and western style accessories. Stocking and pricing of merchandise, clean and organize store. Process customer payments and perform closing procedures.
City of Trophy Club 8/20/11 - current
Crossing Guard -Part time
Supervisor: Tony Simmons 682-***-****
Pedestrian and traffic control, report unsafe driving conditions and accidents.
NWISD
2001 Texan Dr
Justin, Texas 76262
Supervisor: Janet Byrd 817-***-****
Campus Technology Assistant: 2007-2009
Support and maintain three schools in all areas of technology. Duties included, but not limited to install, trouble shooting and repair of computers, printers, faxes, projectors, hand held devices such as cameras, palms, chalkboards and many other teaching devices. Download district software, re-image computers, tear down and move computer labs as needed.
Maintain records of inventory for all campuses and co-ordinate deployments of replacements and upgrades of computers and other devices according to school policies.
Verizon
For Verification of employment during my 22 year career call 1-800-***-****
National Telecommunication Consultant
DFW Airport 1998-2002
Manage day-to-day activities in a call center environment. Duties include but not limited to assisting customers to determine best business solutions in area of communication regarding installs, moves of service, new system sales and upgrades on a national level. Interpret and explain bills and invoices. Order entry
Closely interact with customers to ensure a successful business relationship and great customer service.
Interpret and implement state and local tariffs.
Work closely with internal customers to ensure all local procedures are followed and deadlines are met thus ensuring a smooth transition for customer.
Verizon Communications
Facility assigner Irving TX 1993-1998
Assign facilities to all customer service request on a timely manor to insure all due dates are met.
Locate and maintain accurate cable records and insure proper maintenance.
Work closely with internal customer on special projects.
Program customer service requests.
Troubleshot and correct service problems.
Train and assist new employees
Verizon Communications 1981-1993
During this 13 year period I have worked in various locations within the DFW area. All my work experience was in a customer contact, service, sales, billing, order entry and collection capacity associated with call centers and retail facilities as well as a Spanish interpreter.
Education
Brookhaven Community College: Courses in Business Management
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