Customer Service/Data Entry Position Wanted
Resume:
resume.doc **** Myer Street
Tampa, FL *****
*****@*****.***
Erica H. Rivera
Objective Seeking a challenging and fast paced Customer Service environment
Experience 10/01 G2Communications, Inc Tampa, FL
Customer Service Manager
• Promoted to Graphics Department ¾ - design “Shows” for LED sign
• Client Retention Specialist
• Heavy inbound/outbound telephone support for healthcare professionals and business owners
• Provide troubleshooting and technical support for LED sign equipment issues
• Volatile post bankruptcy network of clients
• Work with other departments to ensure quality resolution for clients
• Provide support via email
• Responsible for all escalated calls
• Counsel, train and direct employees regularly
10/98 09/01 US Office Products/Corporate Express Tampa, FL
Customer Service Representative
• Inbound customer service environment
• Process orders via telephone and fax
• Enter credits, rebills and other accounting functions
• Research back orders, shortages, etc
• Interact with purchasing agents from various large accounts (e.g. hospitals, schools, insurance companies)
06/97 09/98 Jim Walter Ind./Bay Area Refrigeration Tampa, FL
Customer Service/Billing Representative
• Various Customer Service data entry functions
11/94 05/97 I.T. Corporation formerly Flour Daniel GTI Tampa, FL
Customer Invoicing and Data Entry
• Detailed processing of invoices
• Heavy emphasis on customer service and problem solving
• Entered all data necessary to generate audit reports, spreadsheets and invoices for the customer
Contact this candidate