Technical Support/ Customer Service Representative

Charles E. Murphy

**** ****** ***** *** .***

Las Vegas, NV 89121

Phone 702-***-**** Email: *****@***.***

CUSTOMER SUPPORT REPRESENTATIVE PROFESSIONAL

Profile More than 8 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedure and systems to avoid problems during the first call.

Possess intermediate to advance computer skills that include high-speed 4G mobile broadband.

Excellent working knowledge using excellent customer service skills, good written and oral communication skills, good computer skills (Windows, Microsoft Outlook and operating systems, i.e. Windows XP, MAC, etc.).

Microsoft Products that incl.ude , Microsoft Office , Excel, WordPerfect, Microsoft Word, HTML, Visual Basic, FrontPage, Dream weaver and Adobe Software Applications.

Employment Clearwire LLC Las Vegas, NV 2010-2011

Technical Support Representative

• Provided online technical support for Clearwire 4G and 3G end-users during first call

• Utilized professional diagnostic techniques for end-users to determine proper system solution configuration

• Maintained proper solution documentation history and customer management database software

3rd Planet Software Las Vegas, NV 2008-2010

Customer Service Representative

• Up sale of new products relating to companies software applications and provide accurate information on accounts.

• Inbound and outbound calls for B2B lead generation

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

EDUCATION

Devry University, Henderson, NV current Bachelor CIS

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Will provide more references upon request.

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