Business Analyst/QA

Niloy Mukhopadhyay

Cell: +44-793*-***-*** E-mail: *********@*****.***

Permanent Address: 44, Umesh Banerjee Lane, Howrah - 711101, West Bengal, India

A senior software professional with over 11 years of experience in leading, designing and implementing various types of software delivery projects primarily targeted at Web, Portal development, distributed GIS enabled services and other standard Desktop applications.

Currently working with, IBM India Pvt. Ltd.

Seeking a position as Technical Team Lead/ Designer/ Senior Developer/Architect in IT.

Core Competencies:

Has achieved Microsoft Certified Technology Specialist(MCTS): .NET Framework 3.5, ASP.NET Applications

Possess sound knowledge of Microsoft Technologies like ASP.NET, C#, VB.NET, MVC Framework, JQuery and designing tool like Microsoft Visio, other Reporting Tools.

Well versed in MS SQL Server; Software Full Life Cycle business model and standard Quality processes like CMM methodologies.

Adept in implementation of SOA using Microsoft Technology.

Proficient in technicalities and business understanding of full life-cycle project apart from assessment of functional requirements and maximizing client satisfaction through providing effective resolutions.

Recognized for consistent achievements in cutting-edge information systems management, team management and cost-effective systems implementation, operations and its optimization.

A personality with strong business acumen, excellent inter-personal relationship, possessing strong leadership and team building capabilities.

Rated “Excellent’ throughout professional career; also received client appreciations on several occasions.

Knowledge of global delivery and overseas exposure in the Netherlands.

Currently working in United Kingdom for Legal and General as client with the capacity of a onsite-coordinator

TECHNICAL SKILLS

Operating Systems: MS DOS 6.22, Windows 95/98/NT/200/2003/XP

Databases: MS Access, MS SQL Server 2000/2005

Languages: C#.Net, VB.Net, ASP.Net, MVC Framework, JQuery, Visual Basic 6.0, ASP, COM, DCOM

Storage: Visual Source Safe, Team Foundation Server, Tortoise SVN

Tools: Visual Studio .NET, Visual Studio, MTS, MS Front Page, Crystal Report, MS Visio, AWD Framework

CAREER PROFILE

Advisory System Analyst, IBM India Pvt. Ltd (Sept 2006 till date)

Project Leader, Senes Consultant Pvt. Ltd (Apr 2004 - Aug 2006)

Senior Software Engineer, TCG Software Services Pvt. Ltd (Jan 2001 – Apr 2004)

Software Engineer, eContad (Apr 2000 – Dec 2000)

PROJECT PROFILE

IBM

Maple for Legal & General(L&G), UK

Duration: Dec 2010 till date

Technical Environment: Visual Studio .NET 2005 (Professional Edition), VB.NET, Visio, C#, DB2 on AS/400, Automated work Distributor (AWD) from DSTi (BPM Framework), MQ Server

Description: Legal & General is one of the largest and oldest Insurance Company operating in United Kingdom. It has different kind of Insurance policies and Insurance related product available in the UK market. The heart of their operation is maintained by a Business Process Management Framework which is customized to serve L&G business process need. This application is called AWD application which runs on top of AWD Framework provided by DSTi. The application takes Insurance documents from users, Agents through email, scanning and processes them to different department as per their business need using various workflows defined within the system.

Currently the application support is being transitioned to IBM, India. L&G and IBM, UK will take care of the problem management, enhancement and further development of the application.

Role & Responsibilities:

Currently as an onsite-coordinator

To ensure that the application knowledge transfer is happening smoothly between onsite and offshore resources

Understanding the business perspective of the client with respect to the system

Understanding the Architecture and design of the system

Negotiating and finalizing the various aspect of the Service Level Agreement between IBM and L&G for the offshore support

Resolution of issues in the application identified by Business Users

Impact Analysis and estimation of for any new changes requested by business and implement it

Feasibility study of custom workflow, design and implementation of it

Integration with AWD Framework

Reology AMS for Reology (A group of Sotheby’s Realty Business)

Duration: Jul 2009 till Nov 2010

Technical Environment: Visual Studio .NET 2008 (Professional Edition), ASP.NET, Visio, C#, SQL Server 2005, Windows 2003.

Description: Realogy, a global company dealing with real estate business and operating mostly in USA and Europe market through global websites. The websites support searching of property based on user choice and requirements. Registered user can save their search criteria to get email notification if new property as per user’s criteria is registered. It shows visual presentation of every property with slideshows and textual details. Users and affiliates can even register properties to be displayed on the site if it is reviewed and approved by the company executives. Data on real estate from their affiliate’s sites and their associates’ sites are periodically uploaded on their site using different windows services.

Role & Responsibilities:

Technical Team Lead involved in

Negotiation and finalization of new or changed requirements with clients based on business needs; provide technical solution to new business requirements of clients apart from effort estimation for any new development of change management assignments.

Architecture and designing of technical solutions based on business requirements of clients; review of deliverables to ensure strict adherence to quality parameters.

Mentoring and guiding developers in implementation of solution apart from providing process related data to the Project Manager.

Norfolkline AE for Norfolkline (A part of Maersk Group of Companies)

Duration: Apr 2007 – Jun 2009

Technical Environment: Visual Studio .NET 2003/2005 (Enterprise Edition), ASP.NET, VB.NET, Visio, C#, SQL Server 2000, Windows 2003, Team Foundation Server.

Description: (The main line of business is shipping. Norfolkline operates in North Sea and in Irish Sea region carrying both passenger and freight. To ensure smooth communication with customer as well as agents, it has different intranet and internet application hosted on their environment. Some of these applications are highly business critical in nature and directly related to their revenues. Among them the most critical application is the web based passenger booking application through which customer can check the availability of sailings in different routes and book ticket online. The payment is taken online through a third party payment gateway. There are also other web based applications through which Norfolkline employee can operate their day to day operations from different locations across the Europe).

Role & Responsibilities

Technical Team Lead assigned charge of

Designing of new enhancements on existing applications; re-architecture and re-designing of old applications for performance enhancement and scalability.

Preparation of plans for upgrading technology for .Net applications; designing of adapter for new third party payment gateway.

Guide team members to provide better solution to the client and motivate them for accomplishment of higher productivity with the aim of maximizing client satisfaction; estimation of efforts for various enhancements performed.

Administration of the Source control Tool, The Team Foundation Server apart from providing support to the team on quality related issues.

Also involved in onsite activities in The Netherlands between May – Jul 2007 & Nov 2007 – Dec 2008.

Leaf for Philip Morris International

Duration: Sep 2006 – Feb 2007

Technical Environment: Visual Studio .NET, C#, SQL Server 2000, Windows 2000, Rational ClearCase, SD4.

Description: Development of utility for extraction & scrambling of real data and loading it to the QA & development environment enabling building up of nearly real environment in QA & development environment.

Role and Responsibilities:

Senior Software Engineer involved in

Servicing of various support requests logged by business users and servicing of change requests logged in change management tool.

Designing of scramble utility and integration of Scramble utility with WLS Application apart from user training to ensure successful operation post production.

SENES CONSULTANT PVT. LTD.

Environmental Risk Reporting and Information System (ERRIS) for European Commission & Indian Chamber of Commerce

Duration: Apr 2004 - Aug 2006

Technical Environment: Visual Studio .NET, C#, ASP.NET, ArcGIS, ArcIMS, ArcSDE, Windows 2003, Visual Source Safe.

Description: Setting up of a distributed spatial management information system to deal with emergencies mainly from Maximum Accidental Hazardous industries like petroleum, cryogenics etc at towns of Haldia and Durgapur in West Bengal, India. The software possesses different GIS map viewing capability like zoom, pan, distance measurement and querying spatial information and related attributes dynamically. A messaging system is integrated with the system enabling responders, decision makers and emergency coordinators to communicate between themselves even if they are unable to be at the emergency centre.

Role and Responsibilities:

Consultant involved in

Requirement gathering and analysis to understand business requirements; standardization of requirements with technical partner (ITC Netherlands) apart from monitoring and tracking of project details.

Provide technical leadership to the team in implementation of user interfaces with ArcIMS (Geospatial app server, Best in GIS community).

Involved in design and development; designing if database for holding of spatial data apart from design and development of messaging and alert systems.

Integration of risk models with ARCIMS and deployment at the beta sites. Also managed onsite operations at The Netherlands between Mar – May 2005.

TCG SOFTWARE SERVICES PVT LTD

Wysdom Portal for WYSE Technology Inc, USA

Duration: Jun 2003 – Apr 2004

Technical Environment: Visual Basic 6.0, ASP 2.0, COM, Jscript, Visual Interdev, and Windows 2000, Visual Source Safe.

Description: Feature enhancement of portal for the Sustaining Engineering group of Wyse technology Inc. The users of the system were primarily Beta testers, providing them the ability to register at the site, signup for various beta testing programs, and download pre-release images (software builds) related to these programs. They would also use the site to submit feedback regarding the pre-release software. Other users of the system can download selective pre-release software, SDKs and custom solution images.

Role and Responsibilities:

Team Leader involved in

Architecture and database design; configuration management and development of components Visual Basic and Web interfaces through ASP. Preparation of Code Review document and conducting Peer Reviews; maintenance of Issue tracking sheet.

Maintenance of regular interaction with customers on project related issues; involved in unit testing and implementation, SIT and UAT apart from providing leadership to a team of 5.

Catalyst & CSE for Pfizer, USA (Sept 2001 - May 2003)

Duration: Sep 2001 – May 2003

Technical Environment: Visual Basic 6.0, ASP, VC++, COM, DCOM, MTS and Jscript, Oracle 8i, Visual Interdev and Windows NT.

Description: Development of world class mentoring methodology and program to support Pfizer’s goals and objectives. This is expected to evolve into a self-directed mentoring program named Catalyst. Construction Safety Evaluation is a web-based application for Pfizer to maintain project survey data done by project inspector. There are certain super users named Coordinator who can manage and administer the Application functionality.

Role and Responsibilities:

Developer assigned charge of

Design and development of LDAP DLL through VC++; testing of custom develop DLLs; Integration of LDAP DLL with MTS-COM Component; writing of MTS component with Visual Basic and deployment on MTS.

Development of web pages of different functionality through ASP apart from preparation of unit and system test plans and carry out unit testing.

PREVIOUS PROJECTS

TekFund (Fund Management Software) for TCG Inc, USA (Apr 2001 - Sept 2001):

Developer involved in development of User Interface; writing of stored procedures in MSSQL Server; development of various reports through Crystal Report apart from preparation of unit test plan and execution of unit testing.

Technology used – Visual Basic 6.0, COM, DCOM, MS SQL 7.0, and Windows NT.

Jaguar Server Testing for Sybase Inc, USA (Jan 2001 - Mar 2001):

Description: Jaguar Application server 3.6.1 is an unique application server supporting COM-CORBA communication, J2EE compliance, PowerBuilder component. COM client can communicate with CORBA server through a proxy DLL and COM Server component can talk to CORBA client with the help of a component called Comdispatcher. It supports EJB fully and provides a GUI for easy deployment. All tools can be used from a centralized GUI.

Developer involved in development of COM testing client to communicate with Java (CORBA) server and running of COM-CORBA communication test.

Technology used – Visual Basic 6, Java 1.2, Jaguar Application Server 3.6.1, Sybase ASE Server 12.0 and Windows NT.

Teanetcom for Prasanti Enterprise, India (May 2000 – Sept 2000):

Description: Teanetcom.com is India’s first tea portal with prime focus to make tea auction online. The system also comprises of other features like current tea news updates, general forum for discussion apart from personal chat facility and full database text search.

Developer assigned charge of analysis of specifications provided by clients; writing stored procedure, triggers and SQL queries apart from design and development of Server side data with ASP pages; development of database text search facility apart from unit and integration testing.

Technology used – ASP, HTML 4.0, VB Script, and JScript, MS- SQL Server 7.0, Visual Interdev, Windows NT.

EDUCATION

M.Sc (Information Technology), University of Madras, Chennai, 2004

PG Diploma in Public System Management, Indian Institute of Social Welfare & Business Mgmt, Calcutta, 1996

B.Sc (Physics), University of Calcutta, 1994

PROFESSIONAL TRAINING

Windows Workflow Foundation by Microsoft Partner Alchemy, 2009

Application Architecture by IBM, 2009

“Introduction to Arc GIS” (including Arc Catalogue, Arc Map and Arc Toolbox 8.1), Environmental Systems Research Institute (ESRI) India, 2004

C#.NET by National Institute of Information Technology (NIIT), 2003

PERSONAL PARTICULARS

Languages: English, Hindi & Bengali

Special Interests: Mountaineering & Photography

Valid Indian Passport holder

Public profile available on http://in.linkedin.com/in/niloym

Reference: Available on request.

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