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Customer Service Manager

Location:
New Brighton, PA
Salary:
35-45k yearly
Posted:
January 26, 2011

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Resume:

Keith Aaron Bruner

_____________________________________________________________________________________________

*** **** ***., *** ********, PA 15066 * 724-***-**** * zkdiiz@r.postjobfree.com

Career Objective

Seeking a position in customer service or inside sales where over ten years of experience will add value

Education

Bachelor of Theology – Life Christian University

Work Experience

New Brighton Christian Assembly

New Brighton, PA

12/2009 - Present

Connections Director

• Helps Ministry:

o Ushers

o Greeters

o Visitors & Information Center

o Parking

o Communion Team

• Implement new training procedures and manuals for the Helps ministry as well as budget oversight & development

• Assimilation Ministry

• Work in direct contact with senior pastor

• Faith Team

o Lead and direct the faith team in teaching them the Word of God to minister healing to others in the church, hospital and in the home

o Implement new training procedures and manuals for the Helps ministry

• Outreach

o Coordinate outreach events for church-wide ministries

Harvest Festival

Back to School Bash

Holiday Food Drive

Church Picnic

Etc.

• Discipleship

o Develop ongoing discipleship for adult ministries in the church

CORE

PROPEL

Small Groups (Life Groups)

Karndean International

Export, PA

11/ 2008 – 11/2009

Purchasing Manager

• Place purchase orders and follow through to delivery, updating records and liaising with factories on lead times/shipping dates. Receive & process departmental requisitions. Sign off invoices for payment

• Review DSR for stock movements that may affect stock levels

• Inventory adjustments, variance adjustments, receiving product. Research reason for variances/adjustments with warehouse manager

• Stock planning for all stock items. Update ETA’s from factory in Great Plains. Update Containers on Order schedule

• Sell off stock list update and circulation

• Out of stock/low stock level report

• Update sales analysis by product

• Review min/max stock levels and propose changes to management

• Reviews discontinued & slow moving stock and highlight issue to management

• Work with finance to provide information on shrink/variances each month

• Ongoing maintenance of stock items and item classes. Maintain landed costs and shipping cost schedules where appropriate

• Involvement in bi-annual inventory checks – reconciliation/analysis

Taylor Steel, Inc.

Lordstown, Ohio

09/2004 – 11/2008

Purchasing Coordinator / Quality Support

• Created and submitted purchase orders

• Monitor inbound receivables and inventory levels

• Hold/Expedite purchase orders based on company needs

• Check order statuses and shipments as required

• Facilitate reordering of nonconforming material

• Assist in mill claim resolution

• Manage accounts for outside sales representatives

• Track Inventory for outside sales representatives

• Support for entire outside sales staff

• Attain established quotas

• Managed Quality Control

• Provided quarterly spreadsheets for profit/loss quality margins

• Tracked Defective Material Reports and Debit Memos

National Real Estate & Information Services

Crafton, PA

09/2003 – 09/2004

Settlement Agent – Project Manager

• Customer Service Rep for Title Company servicing loans to mortgage brokers

• Daily operations included contacting customers about their loans, receiving loan documents from the mortgage brokers, and writing up HUD statements

• Closed anywhere from five to fifty loans per day for various mortgage brokers

• Co-manager on large bank loan division in servicing and closing fifty to one hundred loans per day

Citizens Bank

Cranberry Twp., PA

12/2002 – 09/2003

Customer Service Rep / Bank Teller / Business Branch Bank

• Bank Teller

• Sales

• Business Branch Banker

Diamond Peak – Golf Center

New Brighton, PA

08/2001 – 11/2002

Manager

• Managed all day to day activities for the golf center

• Managed oversight of 15 employees

• Facility included driving range, batting cages, mini golf course, and an 18-hole pitch & putt golf course as well as 20 acres of land to maintain

• Managed all books and money transactions for day to day operations

Taylor Coil Processing

Lordstown, Ohio

03/1996 – 08/2001

Customer Service Representative

• Provided customer service for Taylor Coil Processing Division of Taylor Steel.

• Provided inside customer support for steel mills and processors.

• Provided costing and writing purchase orders for processing.

Quality Inspector / Inspection Line Operator / Slitter Line

• Inspector for automotive steel.

• Operator for Inspection Line.

• Slitter entry prep, setup for slitter head, and packaging on exit end.

References – Available on request



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