Administrative Assistant

Personal Information:

Name: Yolanda V. Brownlee

Address: *** *. *********

San Antonio, TX 78212

Phone: 210-***-****

E-mail: *********@*******.***

OBJECTIVE: To associate with a quality oriented organization that will make good use of my training and work experience

SUMMARY OF

QUALIFICATIONS:

* Maintain high level of confidentiality

* Multi task, Excellent Phone Skills, Multi-line phone system

* Excellent customer interface and interactive skills with all levels of management

* Strong oral, written communication and organizational skills

* Proactive, Problem solving, coordination and decision making skills

* Self starter, self motivated, team player, punctual, friendly attitude

* Good management of time and priorities

* Able to work effectively in high stress environment with minimal supervision

EMPLOYMENT

HISTORY:

06/21/06 - Present

Metropolitan Methodist Hospital

Unit Secretary, Post Partum Department (Evening Shift)

* Organize and maintain patient’s chart from beginning to discharge period

* Input doctor’s orders through Meditech System

* Answer multi-phone lines and direct each call to proper destination

* Answer patient’s call button and provide proper help in a timely manner

* Assisting doctors in providing reports and documents on patients

* Assisting labor and delivery, lab and pharmacy departments on questions or concerns

* Assisting visitors and all other staff with proper information

Running and filing reports on all patients on a daily basis

02/14/06 - 04/21/06

Metropolitan Methodist Hospital

Administrative Assistant to Director of Facilities Management

* Arranging monthly staff meetings and luncheons

* Worked daily with Outlook, Word, Excel, mail , task and calendar

* Maintained over 100 vendor files, typed memos and spreadsheet

* Took minutes on staff meetings and prepared them for Director’s file

* Prepared invoices for Director’s signature

* Directed calls for both Metropolitan Methodist and Northeast Methodist to proper departments using wireless system network.

* Worked closely and daily with vendors, security, maintenance crew, accounting, human resource and administration

* Maintained daily security officer’s reports by keeping track of all incident reports and officer’s daily tasks

* Maintained quarterly reports on security incident report

* Responsible for activating new employee’s hospital badges and updating existing badges

* Greeted all visitors, vendors and clients in a timely manner

10/21/02 – 10/10/05

Sisters Care of San Antonio

In-Home Health Services for the Elderly

Coordinator of Client Services / Scheduling Coordinator, Administrative Assistant to Executive Director

* Supervised 18 caregivers/provider

* Coordinated scheduling of caregivers to our 100 elderly clients

* Responded to referral calls, effectively communicated ministry services and documented client intake information

* Constant communication with clients, client’s families, client’s doctors and Adult Protective Services.

* Performed Initial Assessment and Start of Care visits on new clients

* Performed Supervisory Visits on current clients annually or as indicated by client and/or family.

* Conducted and coordinated the hiring, orientation and ongoing training for the caregiver, staff member

* Developed appropriate client care plans with input from caregiver and RNCC (when appropriate) client and/or family.

* Responded to calls from the field, serving as an effective resource for caregiver, staff member, clients and families

* Assisted RN in conducting audits and/or surveys to assure that agency meets or exceeds licensing standards.

* Working with Excel, Word and Access Databases

* Assisting in Fundraiser Events from beginning; sponsorship letters/invitations/mail outs to completion as a hostess at the event.

* Filing, faxing, copier, telephone skills

* Answering and directing phone calls to appropriate staff members

* Assisting our elderly clients and caregivers when calling into office with questions or problems

* Handling new client’s application over the phone and processing them for our waiting list.

01/1999 – 12/29/00

SBC, San Antonio, TX USA

Disability Consultant

SBC-DART (Disability Resource Absence Team)

* Provide customer service related to disability plan benefits/payment.

* Prepare disability claims called in by customers and forward them to CORE,

* SBC Claims Administrator

* Keep the customer (employee/retiree/SBC Benefits) informed on status of cases.

* Handle all customer inquiries regarding their disability cases

* Constant communication with CORE, HR Operations, Union, Return to Work

* Work with Liberty Mutual Company on Worker’s Compensation cases

* Training new employees to take over available positions

11/1997 – 01/1999

Southwestern Bell Company, San Antonio, TX USA

Senior General Clerk, Senior Reports Clerk

CALL MANAGEMENT CENTER, OPERATIONS STAFF

* Administrative Skills and Functions. General Office Duties, Telephone Skills

* Forecasting customer demand

* Analyzing results

* Converting forecasted demand into line requirements

* Distributing offered load among the offices

* Providing intra-day adjustments

* Maintaining the RT-1000 system. This system would distribute employees needed on the board.

* Clerical support for area managers responsible for analysis and tracking involving merger initiatives

* Maintenance center activities, motor vehicles and disaster recovery.

* Working with Presentations for the Regional President-Network Services (TX).

* Clerical support for area managers responsible for the Transmission Eng. Group for the Greater Texas Market Region

11/1982 – 11/1997

Southwestern Bell Company, San Antonio, TX USA

Plan Clerk

CONSTRUCTION MANAGEMENT CENTER, INSTALLATION/REPAIR

* MTR-Mechanized Time Reporting, ULTRA-Universal Technician Remote Access System,

* WFA-Work and Force Administration, SWMTR-Southwestern Mechanized Time Reporting

* Responsible to ensure time reporting via PLAN, ULTRA and SWMTR for 1,900 employees and 205 managers. Solving time report errors and insuring all time reports are input in a timely manner.

* Running 129 weekly and 191 monthly administrative reports

* Verifying vacation reports for 1,900 non-management employees

* Forwarding memos, updates and revisions on PLAN, SWMTR, MTR and WFA for the market area.

* Coordinating with St. Louis/Payroll and employees in resolving time report and pay draft discrepancies

* Assisting General Managers for the South Texas Market Area, their area managers and legal department in obtaining proper documents for audits, grievances and legal matters

* Assist area managers in solving discrepancies in their budget, overtime and absence PLAN reports

* Responsible for creating new forms on absence and overtime adjustments for non-management requested by area managers through out the South Texas Market Area. These forms were fully supported by the State Plan Coordinator

* Responsible for assisting secretaries in office duties such as ordering supplies, special projects, maintaining upkeep on Xerox machines, purging and updating personnel files, retirement party planning, airline and hotel reservations and assisting in the preparation for district meetings

07/1976 – 11/1982

Southwestern Bell Company, San Antonio, TX USA

Records Clerk

CONSTRUCTION MANAGEMENT CENTER

* Responsible for processing construction time reports

* Posted Outside Plant Engineering work prints from the point of issuance to closing to permanent records

* Created and maintained logs to follow jobs to completion

* Created closing letters to accounting

* Input construction work time reports in manually and estimated distributed standard time increments manually to each construction foreman to determine time applicable to each job design

* PLAN (Plant Labor analysis Network) computer program used to input outside plant time reports

* JMOS (Job Manager Operation Services) computer program used to assign time increments for outside plant jobs.

EDUCATION: Graduate from Sidney Lanier High,

San Antonio Community College

ACCREDITATION,

CERTIFICATIONS: Southwestern Bell Company Construction Work Print Reading School, World Class Customer Service – Sandra Steen and Associates Inc.

Microsoft Excel 2003, Microsoft Word 2003, Microsoft Access 2003 Certification,

Outlook, Meditech

FOREIGN

LANGUAGES: Spanish

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