Customer Service Quality Assurance
Resume:
John S. Huggins Jr.
Fuquay Varina, NC 27526
***********@*****.***
Summary: CAD Technician bringing 6+ years experience in successful CAD drafting and GIS mapping.
Experience:
CAD Technology/GIS Mapping Technician
• Produced and updated overlay maps to show information boundaries, water locations, and topographic features on various base maps and at different scales.
• Checked all layers of maps in order to ensure accuracy, identifying and marking errors and making corrections.
• Monitored mapping work and the updated maps to ensure accuracy, inclusion of new or changed information, and compliance with rules and regulations.
• Researched resources such a survey maps and legal descriptions to verify property lines and to obtain information needed for mapping.
• Identified and compiled database information to create maps in response to requests.
Customer Service
• Recommended equipment to meet customer requirements, considering salable features, such as flexibility, cost, capacity, and economy of operation.
• Analyzed contractual commitments, customer specifications, design changes and other data.
• Served as liaison for clients, including determining database requirements, delivery of projects, editing project based on client’s notes.
Employment: Foxconn(through CoreStaff Services) Raleigh,NC
IPQA (In Process Quality Assurance) 2012-
ACS Inc. Cary, NC
Call Center Operator 2010
ABC Phones of NC, Inc. Raleigh, NC
Sales Representative 2009 to 2010
Pitney Bowes Business Insight Fuquay Varina, NC
Contractor, CAD Drafting 2008 to 2009
HNTB, Inc.(through Manpower, Inc.) Raleigh,NC
CAD Technician 2007 to 2008
Cadastra, Inc. Fuquay Varina, NC
CAD Specialist III 2003 to 2006
Analytical Surveys Inc. Cary, NC
CAD Technician III 1987 to 2002
Computer Skills:
Advanced in Microstation V8, Knowledgable in AutoCAD 2000, Visio, Microsoft Office,
Word, Excel, Scanning hardware, plotters/printers, PC and Apple workstations
Education: Central Carolina Community College Sanford, NC
A.A.S. Business Computer Programming
Contact this candidate