Engineer Quality Assurance
Resume:
ASHLEY BRIAN LOTT
Chicago, IL *****
SUMMARY
To attain a position to utilize my skills as a Help Desk/Desktop Support Technician. To further advance my position within the ever changing field of Information Technology.
TECHNICAL SKILLS
A+, Cisco, MCSP MCSE training,
Linux, Multi-site MPLS, QoS Policies, T1/PRI
Wireless, BGP, OSPF, Microsoft Exchange, VPN
Software Experience
Microsoft Office: Access, Excel, (CCS), PowerPoint, Publisher, Visio, Word, Outlook,
Adobe Creative Suite 5: After Affects, Dreamweaver, Fireworks, Flash, Illustrator, Photoshop
Video Editing: Avid Express, Final Cut Pro, Go Live, Live Type, Premiere Pro
Operating Systems Programs: Windows XP administration, Vista, Windows 7, Office 2003/2007, Office 2010, Windows Server 2003, Falcon, Active Directory, Lotus Notes, NextGen, Dameware Mini Remote, Citrix Access Management Console, XenDesktop,
Hardware Experience
Audio/Video Streaming Programs: Polycom, VTC, Cisco CTS, HP Halo, TMS, VCS, VCS-E,
Tandberg – Codian Bridge
Cisco Routers– 2400 IAD, 2800, 7500 & 10k service provider router
Cisco Switches – 3400, 3750, 6500,
Ad Tran – 900 series VoIP router,
Blackberry, Android, IPAD, I-Phone, IPod Touch, MAC OSX, HP, Dell, Fujitsu
EDUCATION
Bachelor Degree of Science, Computer Graphics Technology, Purdue University, Indianapolis, IN (2006)
PROFESSIONAL EXPERIENCE
AUNT MARTHA’S YOUTH SERVICES CENTER, Olympia Fields, IL
Help Desk Support Technician/Desktop Support (2/2012 to 4/2012)
• Answering calls to assist with customers with program issues in which are linked to AMYSC Windows Servers such as logins, passwords resets, wireless connections, mapping network drives, adding printers through a shared path, disabling and enabling server network connections from their PC software programs and system security for the desktop environment using Active Directory, NextGen, Dameware Mini Remote, Shadowing in Citrix Access Management Console, and showmypc.com for troubleshooting
• Create help desk ticket emails while taking proactive steps to ensure network reliability assisting with the customer
• Assist with making installations, configurations, and wireless connections using Window 7 software updates on Fujitsu tablets and USB cable connection configurations with 24” HP flat touch screen monitors
• Assist with device deployment to Health Clinic offices for the select locations of the company’s sites such as Fujitsu tablet hardware qualities, configurations, software installation, quality assurance for migration, and break fix devices.
• Experience providing remote support via VPN or Citrix to log remote into access into NextGen and or XenDesktop
FOCUSVISION WORLDWIDE, Indianapolis, IN
FocusVision is the leading global provider of live video transmission, analysis and archive solutions for the qualitative market research industry. With solutions for all venues, including the largest global network of focus group facilities, FocusVision delivers the highest audio and video quality and reliability for advanced research organizations. FocusVision solutions increase key stakeholder participation, avoid the hassles and costs of travel and accelerate the review, analysis and reporting process to make smarter decisions, faster. Today, over 1,000 companies use FocusVision products and services every year.
Audiovisual Field Technician/Video Teleconferencing Engineer (10/2007 to 9/2011)
• Engaged on a consultant basis to set up, operate, and adjust a variety of audiovisual equipment for project interviews, video teleconferences, and video streaming.
• Gained a deeper knowledge of A/V equipment including Polycom cameras and recording equipment
• Quickly identified and resolved any connectivity issues during events; composed post-event reports listing the issues and resolution steps taken to avoid similar occurrences in the future.
• Quickly gained experience with desktop web, audio, and video conferencing solutions such as WebEx, Live Meeting.
• Designed, Deploy and Support Video Conferencing technology from Cisco/Tandberg and HP.
PEARSON EDUCATION, Lebanon, IN
Pearson is the world's leading education company. From pre-school to high school, early learning to professional certification, our curriculum materials, multimedia learning tools and testing programs help to educate millions of people worldwide - more than any other private enterprise.
Helpdesk Support Technician (6/2006 to 8/2007)
Engaged on resolving system issues including coordination between users and other IT personnel
• Maintain passwords, reset passwords, data integrity, and system security for the desktop environment. Monitor quality of carrier facilities and takes proactive steps to ensure network reliability from help desk ticket emails
• Assist with Call Center resolving HS students and college students approximately 25- 30 calls per work shift as an end user, resetting practice test or exams online time schedules
• Assist with the configuration, and troubleshooting of computers, printers and other peripherals.
• Assist with preventative maintenance, testing, and repair of computer hardware.
• Assist with device deployment such as hardware quality, configuration, software installation, quality assurance for new hire, migration, and break fix devices focusing on mobile devices and laptop hardware
PURDUE UNIVERSITY, Indianapolis, IN
Located in the downtown Indianapolis as part of two universities on one big urban sharing with Indiana University, Purdue is recognized as a national leader in technical education whose reputation is attributed largely to the quality of its faculty, students, curriculum content, and laboratory equipment. Strong industrial and alumni support ensure that our programs are unmatched.
Increased efficiency of a computer lab by leveraging technical expertise to assist students and faculty in resolving a variety of hardware and software issues across all computer labs and faculty offices.
Computer Consultant (1/2003 to 8/2007)
• Assist with PC, Laptop software installation, configuration, and troubleshooting of computers, printers and other peripherals, such as Windows, XP/Vista, MS Office, Lotus Notes.
• Assist with Hardware maintenance - able to maintain/troubleshoot hardware components and peripherals for PC hardware battery boxes, mobile devices, and laptops
• Managed audio and video installations as well as the performance of computer lab software
• Provide Administrative support for Higher Education staff and students
• Increased efficiency of a computer lab by leveraging technical expertise to assist students and faculty in resolving a variety of hardware and software issues across all computer labs and faculty offices from Falcon program help desk tickets.
• Managed audio and video installations as well as the performance of computer lab software.
• Partnered with the Computer Graphic Technology program to introduce computer training to lab users.
• Quickly promoted from Computer Consultant to Student Staff/Desktop Support Technician for demonstrated technical expertise and outstanding client service
RADIO ONE INC, Indianapolis, IN
Radio One, Inc. (www.radio-one.com) is one of the nation's largest radio broadcasting companies and the largest radio broadcasting company that primarily targets African-American and urban listeners. Pro forma for recently announced transactions, Radio One owns and/or operates 53 radio stations located in 16 urban markets in the United States.
Ensured optimal production performance by performing numerous activities including camera operator, audio/sound engineer, floor director, and teleprompter engineer
Television Production Assistant (5/2005 to 8/2005)
• Edited show segments and composed topics of discussion for talk show interviewees.
• Ensured optimal production performance by performing numerous activities including camera operator, audio/sound engineer, floor director, and teleprompter engineer.
• Concurrently edited show segments and composed topics of discussion for talk show interviewees.
• Quickly adapted with working from Tape Shows into Live Television Broadcasting for show segment as a P.A.
Contact this candidate