Customer Service Management

Heather El-Sayed

*** **** **** *****. ********* FL 32507 ********@*****.*** 850-***-****

Synopsis

I am an energetic and resourceful person, familiar with multi-tasking in a demanding environment. I have excellent interpersonal, product and customer liaison skills. I am looking for the opportunity to apply my abilities and to learn in a new field, particularly working for a company with which I can develop a career path.

Relevant Experience and Skills

Customer Service and Interpersonal Skills

Extensive experience working in customer relations.

Handled customer complaints and diffused volatile customer situations.

Answered multiple phone lines.

Proven ability to quickly learn new processes and achieve objectives within a set time frame.

Value being part of a team and interact well with both peers and management.

Handled customers with technical issues regarding phone and internet

Handled irate and very upset customer complaints

Administrative and Book Keeping Skills

Responsible for balancing books, handled customer payments, and nightly money drops.

Processed payroll and distributed paychecks.

Scheduled appointments and completed appropriate paperwork.

Logged data from client calls, collected information to complete claim forms, filed paperwork and sent checks.

Work well under pressured and unpredictable environments.

Typing and computer skills, including Word, Excel, PowerPoint, Quicken, and internet proficiency.

Demonstrated attention to detail.

Animal Handling Skills

Knowledge in proper exotic birds and reptile handling.

Proper bathing and brushing techniques on all dog and cat breeds.

Knowledge of proper breed cuts

Able to handle aggressive dogs and cats.

Adapts to different grooming styles and techniques.

Employment History

Mediacom 2010-2012

Internet Technical Support

Barney’s Pet Warehouse 2010-2010

Groomer

Petsmart 2007-2009

Groomer

Education and Training

Petsmart grooming academy 2007-2008

Acquired completion certificate in academy and became a certified groomer.

Stevens Henagar College 2006-2007

Acquired certificates of completion in typing, Windows, Excel, PowerPoint, and internet programs.

Currently working toward a Business Management degree.

References available on request.

Contact this candidate