Customer Service Technician
Resume:
A. Benjamin Medina
*****@*****.***
Lake Station, IN 46405
Experience:
Sharmac Capital Management- Chicago, IL
Vice President/CIO: Computer/Network Support Specialist, Help Desk
2003- Present
Recruited as a Computer Technician, earned promotion to Chief Information Officer to streamline and implement new technology solutions which increased user satisfaction and reduced downtime and operating costs. Proficiency, effective methodology, and dedication supported my promotion to Vice President in 2008.
Overview of Duties:
- Configure and support internal/external system security and surveillance.
- Resolve server and networks connectivity issues including managing remote connectivity, back- up and disaster recovery strategies.
- Monitor and track technical assets and software licensing compliance.
- Configure and maintain the network
- Responsible for coordinating and collaborating with others to carry out strategies that help attain company goals.
- Spearhead and manage projects including complete restructuring of over 60 workstations on the trading floor and private offices.
- Effectively communicate with upper management, outside vendors, and traders.
- Act as a liaison for the company/ IT liaison for traders.
- Set up, support, and tear down workstations.
- Remotely manage entire company network when necessary.
- Manage all inventories and ordering while adhering to the company budget.
- Work with help desk and technical support.
Think Tank- Merrillville, IN
Computer/Printer Technician
2002-2003
Hired in as a Computer/Printer Technician, I would travel to client’s home/business to locate and resolve problems.
Overview of Duties:
- Install and support configurations for Windows XP Professional, Office, Adobe, Checkpoint VPN products.
- Demonstrated ability to satisfy users through analysis and problem resolution.
- Proven expertise in supporting and troubleshooting hardware, software and networking issues.
- Monitor and track technical assets and software licensing compliance.
- Administered, optimized and supported network, consisting of Windows NT servers and desktops.
- Dispatched on field service calls to install, troubleshoot and repair office machines, PC computer hardware and other electronic components/ devices.
- Performed routine inquiries on every customer’s equipment that was being serviced.
- Provided hardware, software and networking support.
- Work with help desk and technical support.
Laser Printer Technology, Portage, IN
Computer/Printer Technician
2001-2002
Hired in as a Computer/Printer Technician, traveling to a client’s home or business to locate and resolve problems that arose. I was responsible for customer satisfaction, handling all aspects of technology repair, and tracking all service calls.
Overview of Duties:
- Install and support configurations for Windows XP Professional, Office, and Adobe.
- Use knowledge base and internet resources to research and document issues.
- Design, implement, and support various sized offices/home networks.
- Organize and maintain a database of clients with PC/printer/network installs and issues.
- Use customer service phone techniques to field calls and troubleshoot issues.
- Perform maintenance on desktop and laptop computers.
- Support local and network printing issues and installations.
- Work with help desk and technical support.
Skills:
- Microsoft Windows XP Professional, 2000-2008 Server, Vista, Windows 7, Exchange, Outlook, OSX, Office XP, Word, Excel, Access, Outlook, Project, the Books back office software, and Visio.
- PPTP, VPN, Cisco routers/firewalls/wireless access points, Wireless clients, Linux OS, Mac computers, Blackberry.
- Adobe Photoshop CS2, Adobe Acrobat, GIMP
- DHCP, DNS, SMTP, HTTP, TCP/IP, Routing, Switching, VPNs, LANs, WAN's, VoIP, Network Security, Firewalls, and backup technologies.
- Data services, Bloomberg, Reuters, Reuters 3000 XTRA, Trading Technologies X-Trader, CQG, E-signal, Logical Information Machines (LIM), and additional trader hardware.
- Extensive experience in computer/network installation, repair, upgrades, and troubleshooting
- Provide solutions for the most difficult technical issues.
- Experience in researching, spearheading, and implementing projects.
- Professional attitude and courteous with clients, users, and coworkers.
- Customer service, goal, and teamwork orientated.
- Maximize network's throughput and security.
- Excellent problem solving skills; immediately able to focus on and resolve issues.
- Excellent verbal and written communication skills.
- Great organization and time management skills.
- Self managing and decisive in decision making.
- Form, build, and maintain business networking relationships
Education:
- Indiana Wesleyan University Online
2009-Present
BA Computer Information Technology
3.74 GPA
- CompTIA A+ Certification # COMP10618663
- Volunteer for New Chicago Fire Department- Fire Fighter
6/2010-Present
NIMS Certifications: 100, 200, 700, & 800
* Willing to relocate
** References/Letters of recommendation available upon request.
Contact this candidate