Customer Service Professional / Project Manager
Resume:
Jennifer L. Jewett
Lewiston ME ****0
************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 7 years’ experience in customer service and support with recognized strengths in problem-solving and trouble-shooting.
• Possess solid computer skills.
• Ability to train, motivate, and supervise customer service employees.
• Conduct audits and maintain/update accurate inventories.
Achievements • Recognized by FedEx CEO (Brian Philips) for outstanding customer service.
• Recipient of the FedEx “Purple Promise Award” in 2007.
• Along with many “excellent customer service” comment cards from customers.
Employment Goodwill NNE
1035 Lisbon St.
Lewiston, Me.
Shift Supervisor
• Assist store manager and assistant manager with management of retail store operation
• Responsible for general supervision of daily tasks.
• Provide high quality customer service to customers and merchandise donors.
• Contribute to team success by ensuring individual and team production goals are consistently met.
• Help with merchandising on sales floor by setting up displays to increase sales.
FedEx Office
Auburn, ME
800-***-**** 02/11 - Present
5/03 - 11/10
Assistant Manager
• Work face to face with the public in a fast paced printing and shipping industry.
• Support sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Responsible for ordering/receiving, while staying below spending budget.
• Maintain customer relationships; make customers aware of existing and new programs to enhance their printing and shipping experience.
Heritage Rehabilitation & Living Center
RR 3, Old Lewiston Rd
Winthrop, ME
11/01-9/02
CRMA/PCA
• Provided care for the elderly in a residential setting.
• assisted in daily activities such as bathing, dressing, cleaning.
• responsible for the documentation and distribution of all medications during scheduled shift.
• accompanied residents to doctor’s appointments, shopping, and community outings.
Education Monmouth Academy Monmouth, ME. 2000
College Prep Diploma
References
Melissa Caron
FedEx Office
Center Manager 2009-2010
Jason StOnge
Jon Smith
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