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Manager Sales

Location:
Atlanta, GA, 30312
Salary:
65000
Posted:
August 29, 2012

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Resume:

STEVEN MCDONNELL

*** ******* ****** ***.**** Atlanta, GA 30312

Work 404-***-**** Cell 404-***-****

Email: zjehnz@r.postjobfree.com

EXPERIENCE

Atlanta Marriott Marquis

Director of Event Management: July 2010 to Present

Responsibilities include overseeing $18 million in group &

local Catering Sales and $2.6 million in Audio Visual Sales encompassing

over 160,000 sq. ft. of convention space and 1663 Sleeping Rooms.

The position oversees Event Planning, Banquets, Group Housing,

Shipping, Event Services and Event Technology. These departments

account for 3 Directors, 15 Managers, 11 Supervisors,

and 140 Hourly associates.

Improve 2011 Overall ESS Score by 13.5 points over 2010

(Year end score 73%)

Spread yearly budget for Catering as well as develop business plan to improve sales and profit

Serve on the hotel’s Executive Committee

Responsible for monthly catering projections and forecast

Report out on Catering Sales and Operations during quarterly owner

and regional meetings

Oversee Manager training and development for event team

Renaissance Washington DC Downtown Hotel

Director of Event Management: November 2007 to July 2010

Responsibilities include overseeing $14 million in group &

local Catering Sales and $2.5 million in Audio Visual Sales encompassing

over 70,000 sq. ft. of convention space and 807 Sleeping Rooms.

The position oversees Event Planning, Banquets,

Event Services and Event Technology. These departments

account for 3 Directors, 12 Managers, 9 Supervisors,

and 81 Hourly associates.

Won Event team leader of the year for the East Coast 2009 (Renaissance) NALO

Won Event Team Leader of the Year for North America

2008 (Renaissance) NALO

Won Event Team Leader of the Year for the East Coast

2008 (Renaissance) NALO

Oversee Telepresence room “Go There Meetings” (Video Conference)

Oversee Concierge Lounge

Improve 2008 Overall ESS Score 10.6 points over 2007

(Overall ESS Score 2008 64.6 / 2007 score 54 pts.)

Improved AOS Event Management score 15% over last year

(2007 Associate engagement score 61%/ 2008 score 76%)

Spread yearly budget for Catering and Audio Visual as well as develop business plan to improve sales and profit for the year

Inauguration Revenue 2009

Event team generated $1,575,932 in total event revenue in three days.

Steven McDonnell Page 2

Georgetown University Conference Hotel, Washington D.C.

Director of Event Management: 2007

Responsibilities include overseeing the complex day to day operations

($6 million in sales) spread out over the prestigious campus of Georgetown University. The position is accountable for 27 associates and 12 managers & supervisors. Included in this Operation is a large scale delivery catering department which executes high profile events for the “Office of the President” and caters to Presidents, Royalty, Heads of State and Members of the United States Cabinet.

MyHR Coach Program

Responsible for the strategic planning of the NALO Senior Vice President’s Conference

Oversee total hotel weekly operation meetings to improve communication and hold departments accountable when large groups

Check-in and out of the hotel

Implemented Meeting Concierge program

2nd ranked Event Management team in Washington, Virginia, & Maryland area for event planning

Individual Event Management Score for ESS 2007 (91.7)

Georgetown University Conference Hotel, Washington D.C.

Director of Event Planning: 2004-2006

Oversaw the strategic planning for three campus wide graduation events servicing upwards to 28,000 covers in three days

Increased delivery catering sales 28% over previous year 2004

Assisted in moving two red AOS departments to clear

Eastern Region Award of Excellence 2006 Event Operations Best in Region

Eastern Region Award of Excellence 2006 Event Planning Best in Brand

Increased annual F & B profit by 13.6% over 2005

Increased Event Satisfaction scores by 20 points in 2005 and 18 points in 2006 over the previous year

6 Spirit to Serve Awards (Letters from the Guests sent to Corporate)

Awarded Department of the Year 2006 (Hotel Recognition)

Ranked 1st in the brand event planning phase 2006 (ESS)

Ranked 2nd in the region for overall satisfaction 2006 (ESS)

Ranked 3rd in the brand event phase (ESS)

Steven McDonnell Page 3

Georgetown University Conference Hotel, Washington D.C.

Senior Event Manager: 2004

Manage all office of the President Campus Events (VIP)

Manage Georgetown University Reunion Weekend Events

Oversee Presidential Classroom (Hotel’s Number 1 Account)

Manager of the Quarter (2003)

Oversee New Student Orientation (NSO) 23,000 covers in 3 days

Georgetown University Conference Hotel, Washington D.C.

Event Manager: 2002

Wedding Certification

Responsible for $2 million in Summer Conference Business

Plan all Weddings & Corporate Group Business

Boston Copley Marriott, Boston Massachusetts

1997- 2002

Audio Visual Operation Manager:

Oversee major shows and events on the convention floor

Work with a Staff of 10 Audio Visual Technicians

Split Time between Catering Services and Audio Visual Based on Business Levels

Catering Service Manager:

Manage staff of 30 housemen and cleaners

Oversee 80,000 square feet of meeting space

Department Scheduling

Health Club Supervisor:

Responsibilities included leading a staff of 10 lifeguards,

12 Massage Therapists and over 400 Health Members

plus hotel guests.

Springfield Marriott, Springfield Massachusetts

1990-1996

Health Club Attendant

Main Linen Room Attendant/ Handle all the room assignments for the Housekeepers

Housemen/ First Position with Marriott (6 months)

Skills:

Delphi / Catering Program

NGS / Convention Bookings, Billing, Forecast

MARSHA/ Reservations Program

C.M.P

LMS/ Payroll and Scheduling

CI/TY



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