Customer Service Sales
Resume:
CHERYL TODD
Stone Mountain GA, 30087
CAREER OBJECTIVE
A highly motivated individual seeks a position where excellent customer service experience, proven sales skills and office skills will be utilized to enhance company profitability and provide the opportunity for career growth.
EXPERIENCE
PIONEER MARKETING RESEARH- NORCROSS, GA
Marketing Research Interviewer, 01-10-Current
Collect quality data via predictive dialer on selected Business projects. Record answers and information
accurately and verbatim. Responsible for personal productivity.
BANK OF AMERICA- TUCKER, GA
Processor, 01-10- Current
Examine forms for accuracy and detailed information.
VOICES OF FAITH ACADEMY – STONE MOUNTAIN, GA
Teacher’s Assistant, 10/09- 12/09
Assisted teacher with daily activities in the classroom, graded papers, and homework. Assisted with creative and artistic projects.
NCO FINANCIAL SYSTEMS- ATLANTA, GA
Account Representative, 04-03-11-22-06
Receive payments, make adjustments, process disputes. Respond to customer inquires regarding account balance and other account services. Light collections using outbound predictive dialing technology.
AIRTOUCHPAGING - VERIZON WIRELESS TUCKER, GA
Inside Sales Representative, 6/98- 5/01
Responsible for meeting monthly quota for department sales and leads. 45 sales per week required, consistently doubled that requirement. Maintained an excellent performance record. Awarded top sales person
of the month consistently during the 3-year period for exceeding monthly quota. Reviews rated exceptional. Accurately determined needs and executed as necessary to fully supply distribution, collections, and retail locations. Attended eight hours of courses quarterly to develop new and existing job skills.
Customer Service Call Center Representative, 3/96-6/98
Involved in all aspects of customer service including, answering billing and programming questions; interfacing with several departments and Account Representatives to implement Air touch Paging services and products. Interface with project and operations managers to insure timely resolutions to problems. Troubleshoot and effectively resolve customer problems and concerns. Process orders for pagers.
EDUCATION Miami Dade Community College, Miami , Fl 8/78-6/80 Elementary Education, AA
CERTIFICATION Professional Development Certificate, Georgia Department Of Early Care And Learning
Bright From The Start
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