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Customer Service Manager

Chino Hills, CA, 91709
August 09, 2012

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**** ******* ****, ***. **, Chino Hills, CA ***** - 909-***-**** - 570-***-**** -

Stormi Phillips

Skills: Microsoft Office, Word, Excel, Access, Orders Plus, Act, Softpro, Quick Books, Peach Tree, Deposit Now, Outlook and more.


7/2008 – 6/2012

BSA Enterprises

Hollywood, FL

Property Manager (Job was located in Pennsylvania)

Responsibilities included leasing, credit checks, background checks, making sure all needed repairs were done as soon as possible by choosing the best contractor for the price and quality of work, collecting and depositing rent checks, also filing of all court paper work and appearing in court for evictions 4 times.

3/2006 – 7/2008

Grapevine Settlement Services, Inc.

Shawnee-On-Delaware, PA

Title Clerk

Office management of day-to-day activities. Responsibilities included reconciling bank statements, organizing and filing office documents, data entry of invoices and monthly bank statements into Quick Books, creating deeds, preparing Buyer and Seller Affidavits, data entry into the Soft-Pro program, and generating office policies. Gathering and organizing data in regards to Property Home Owners Associations fees and County/Township Taxes.

8/2005 – 2/2006

LTS Builders, Inc.

East Stroudsburg, PA

Administrative Assistant

Responsibilities included but were not limited to maintaining permit information for communities and townships. This process involved contacting 190 communities and 50 townships to obtain updated information, pertinent to building homes. I established three separate books to maintain this information. Maintaining the books was an on-going full time project.

5/2000 – 3/2005

Access Information Network, Inc.

Shawnee-On-Delaware, PA

Office Manager for call center

Managing Call Center office activities which included supervising personnel, problem solving customer service inquiries and complaints, proficiency in Microsoft Word and Excel, phone sales of home rental services as well as generating and maintaining voice ads for an automated property rental system provided by Access Information Service, Inc.

2851 Bedford Lane, Apt. 69, Chino Hills, CA 91709 - 909-***-**** - 570-***-**** -

Stormi Phillips

9/1997 – 5/200

Took time off for my youngest of three daughters to reach kindergarten age.

11/1980 – 8/1997 Door Gallery Saddlebrook, NJ

Head Sales Representative

When I started with this company there was one factory and one showroom. The company manufactured steel doors as well as selling windows. I sold the products both in the showroom and in the home. I would measure as well as access customers’ needs and wants. Then as the company grew I would open each new showroom, help get it established, hire a salesperson and secretary then return to the factory and continue sales till the next showroom was to be opened. I established seven showrooms in all. I drove anywhere from 1500 to 2000 miles a week and grossed $380,000 my first year to $760,000 in the 1990,s when I left the company.

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