Technician Ms Office
Resume:
*******@*****.***
*******@****-***.***
System Administrator
A result-driven IT professional with extensive experience in engineering, administration and support of information systems in the United States, the United Kingdom and Europe. Background includes 4 years experience in the U.S. Navy and additional experience as a NOC Operator and Desktop Support Technician. Equally successful in military, civilian, industrial and healthcare environments. In-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network systems. Strong, hands-on technical experience with solid electronics knowledge. Proven ability to lead and motivate project teams to ensure success. Possess a proven track record for resolving complex problems and consistently delivering effective solutions.
Technical Competencies
Operating Systems – Windows NT/2000, Vista, 2003,7,2008, Workstation and Server, XP, Windows 95/98, Novell, Active Directory, Unix, Mac O/S 7, 8, 9,10, Blackberry Server, Veritas Enterprise Net Backup, Lotus Notes, HP Jet Admin.
Hardware Routers – Switches, Hubs (Cisco), T1 & T2, Ethernet, Hard Drives, NetGear, Backup Drives (Exabyte, HP SureStore), Sound Card, Modems, Scanners, Plotters, Laptops-IBM, Dell, HP-Compaq, Palm, Compaq PDA, Blackberry, PBX, Compaq/HP servers, Dell SBS Servers, 2800, 1440, Server builds. HP, Dell, Lexmark, Epson, QMS, Xerox Printers, Copiers, Print Server, SAN/NAS.
Software – Exchange (2003, 5.5, 2000,2007,2010), Outlook (2003,2007 XP, 2000), Xmerge, Active Directory, Dameware, Blackberry Server, Terminal Management Server (TMS), Cheyenne Arcserve, Veritas, FTP, Telnet, Ping Utilities, Zenworks, Oracle (8, 9), Lotus Notes (5, 6), IIS, Citrix Client, Novell 5 edirectory, Visio Professional, Group Wise (5.0-5.5), HP Open View, Sybase, Netscape, Internet Explorer, Osit, Sharepoint, Firefox, Siebel Linx, Scopus, Reachout, Communicator, Clarify, PC Anywhere, Remedy, IBM AS/400, 3270 Emmulator, Cisco Works,VPN, Remote Access Configuration, ACT, Netware, SMS, SQL 7, Norton, McAfee and Trend Micro antivirus software, Timbuktu, Net Apps, Remote Troubleshooting, PAL, Net IQ. Marimba-remote software deployment packaging, Ghost and Ris-imaging software and Service Level agreement. MOM (Microsoft Operation Management-Console), SAN/Clustering, Microsoft .NET, Product Studio, Admin Studio, HP SIM, RJ-11, RJ-45,PBX,Cat-5,Track-it, Altris, Peoplesoft, Remote Support.
Networking – DNS, WINS, DHCP, HOSTS, TCP/IP, IPX-SPX, SNMP, SMTP, BGP, VPN, FTP, HTTP, RIP, IGRP, DLC, V-LAN, OSI-Layer, Frame Relay, Traceroute, Netstat, NS Lookup, ISDN, ASDL, IPASS.
Professional Experience Highlights
Fujitsu Technician-FLS/Endeavor Telecom (Runs concurrently).
System Administrator, Seattle, WA, May 2007- Present
Work on a subcontract basis for company specializing in IT/telecommunications installation and configuration, as well as home and business VOIP systems.
Replaced computer/POS systems for multiple clients, including Starbucks, Federal Express,
Payless Shoes and TJ Maxx, Staples, Best Buy, Tommy Hilfiger Stores.
Configured and oversaw data backup and migration, Outlook 2007, 2008, 2010.
Configured all new network hardware and software, including McAfee, Symantec, AVG and
MicroTrend Antivirus, Windows, XP 2003,7, 2008, MAC OS/10, Cisco 2960 Installation and Configuration, DNS, POP3,SMTP, A-Record, MX-Record, Hosting, Virus Removal, DHCP.
Utilized Marimba software packaging deployment.
Installed HP Printers, Scanners and cash counters.
Implemented VOIP installations for such clients as ATA, Cisco, Motorola and Linksys Wireless,
providing set up and configuration of cable, DSL routers and Cisco 2960 switches, DNS, Gateway, TCP/IP, IPASS, SSL, HP Multifunction Printers, 9050, 4730,4540, 4345, HP Jet Admin., Remote support, Remedy Ticketing, firmware updates, HP customer services for parts replacement, warranties and offsite support.
TOBE-Green -
Project Coordinator/Technical Support, Luanda Angola. Sept. 2011- Oct. 2011
Assisted in creating a more proficient technical support Help Desk between ToBe-Angola and Total, French Oil Company. Due to lack of training, I instituted an on-line training and testing for employees, such as A+, Network+, Active Directory, Group Policy, MS Office, Sharepoint 2010, ITIL and Cisco networking certifications that will allow the technicians to be more proficient in their capacity as first line support technicians.
Special project included, the resolution to Websense e-mail, Exchange 2010, Web security, MS Forefront, VMWare with the Bank of Africa Investment (BAI).
Project Lead/Technician-Contractor- Peak Systems
UBS Bank/Chase/Morgan Stanley/Merrill Lynch- Seattle, WA June 2010 – Dec. 2010
Manage and supervise 5 to 35 technicians during the deployment of Dell 780/HP workstations in a windows 2008 environment. This migration is in conjunction with Dell and HP System integration team. Applications supported are Ms-Office 2008, VmWare, Active Directory, Bloomberg Financial, Outlook 2008, Sharepoint 2007, HP Network pinters/scanners, DNS, Data Security-a special software is used to wipe all data from each workstation hard drive after they have been replaced. Marimba is also used to deploy applications to users desktop.
VOIP installation , configuration of Cisco 3800 Router and 3560 switches which includes rack and stack.
System Administrator- Microsoft
Collabera, Redmond, WA, October 2008 – Dec 2008
Troubleshoot, configure, maintain, backup database, server (2008) administrator to more than 1000 servers within Microsoft SQL5/7 environment. Cluster management, DFS configuration, Sharepoint 2007, Exchange 2007, Windows7, SCOM, SCCM, SMS, Powershell, Active Directory, Visual Studio, MSI, DNS, SAN/NAS, WDS Deployment, Remote support.
Used Wise Package Studio 7.0 for creating MSI packages, Transforms and Patches for Windows 2008
• Document and resolve SQL database problems for engineers, developers and programmers
• Create a daily logs or tickets that have been worked on or resolved.
• Communicated with all server management regarding hardware failures. Server builds using WDS.
• Used SCCM as a deployment tool and to push app on user’s end for UAT
• Centralized distribution of packages using SMS 2003
System Administrator - British Petroleum
SAIC, Blaine, WA, January 2008–Oct.2008
Configured, modified and supported hardware and software for global company specializing in oil and gas production and distribution.
Complete weekly updates on all workstations to ensure proper working condition.
Utilized Adobe Software Manager to store and modify all logical process files.
Supported MS Office, McAfee antivirus Siemens PLC, Analyzer, Saab Tank Radar Master,
Rosemont Radar Master, Network Asset Manager, Camtisa Video, Prolink Micro Motion and
Fluke View Meter Monitoring for Windows XP/2000/2003, Print Server, DNS, SMTP, POP3.
NOC Operator
Getty Images/Saltmine, Inc., Seattle, WA, Feb 2007–May 2007
Monitored network activity on 2003 platform on a contract basis for company specializing in the sales and support of image and video advertisements.
Created trouble tickets and forwarded to assigned engineer.
Completed shift log and briefed staff of potential technical issues.
Supported MS Office, MS Outlook, Exchange 2003,NNM, Big IP, Novell Edirectory, SQL2005, Big Brother,
MOM, SAN/Clustering, Putty-Unix and IIS, network tools i.e.Trace route, NS Lookup, Netstat, Ping, Sharepoint, Terminal Server Management.
Assistant Project Manager - System Administrator, Harborview Medical
Denali Advanced Integration, Seattle, WA, Nov 2006–Feb 2007
Installed multiple Windows 2003, SQL 2003, MS Office 2003, SMS and Amtelco CTI for company specializing in the management, migration and support of IT networks.
Built four HP/Compaq 320 Server for hospital-wide communications network.
Created documentation for training purposes, Installed five client workstations.
Worked with HL7 Interface and configured KVM switches, network cabling, Server rack mount, Mc Afee Enterprise protection 6.0
Network Operator – Port of Seattle
Teksystems, Bellevue, WA, July 2006–October 2006
Monitored network activity on Windows 2003 platform for major port on the Pacific.
Created daily reports on network activity.
Supported Putty-Linux, PeopleSoft, HP Openview, Veritas Netbackup, MS Outlook, MS Office
2003, Exchange 2003, FTP file transfer, Netboz, Avaya Difinity, Tree size report, Trend Micro antivirus, IIS, Remote Support.
Sharepoint, Sybase (for tape inventory and file restores), DK Ticketing system and Virtual
Terminal Server, SMS 2003,SQL 2003, Peoplesoft, Oracle 9i Database, Microsoft .NET, Veritas Volume
Management Software, Printer/Print Server configuration.
2003 Server-Exchange Migration - US Navy
Robert Half Technology, Bellevue, WA, May–June 2006
Migrated Active Directory users from Windows 2000 to 2003 on contract basis for company specializing in professional staffing and consulting.
Configured Track-IT, MS Office 2003, SMS 2003, SQL 2003, Veritas Backup, IMAP4, HTTP Virtual server and VPN, as well as overall e-mail security.
Installed and configured Dell Small Business Server 2880, Raid 5 and HP Printer 8000. Printer/Print Server Configuration, Centralized distribution of packages using SMS 2003.
Maintained the Database to keep track of all packaging and distribution projects
Administrator/NOC Analyst – Live Meeting
Microsoft, Redmond, WA, March–April 2006
Monitored all network activities, connections, application errors, data errors and user accounts on a contract basis for company specializing in software, communications and entertainment.
Edited audio files from the telephony system using Publisher.
Managed server activities with Virtual Terminal Server (24/7 operation).
Created daily shift reports, detailing specific technical problems.
Supported MOM, IIS, MS Office 2003, Product Studio, SMS, HPSIM, SQL Server 2003 and Keynote Visual, (for network statistical errors) SMS 2003, Microsoft .NET
Centralized distribution of packages using SMS 2003
Maintained the Database to keep track of all packaging and distribution projects
System Analyst Migration-Sub Sea 7/Project Lead
Halliburton, Stavanger, Norway, October–December 2005
Oversaw migration of 1,500+ users from Windows 2000 to XP on a contract basis for company specializing in petroleum, energy and construction services.
Created, moved and deleted users on Active Directory and Windows 2003 Server, Novell
edirectory and SMS 2003,Wise Installer, Blackberry Server.
Utilized Xmerge to move .PST files and handle remote mail transfer.
Created and configured user profiles for MS Outlook 2003. Remote support.
Created Cisco VLAN Ports and VPN.
Recreated network printers and scanners.
Backed-up and transferred user data.
Built HP 8000-8500 for CAD machines.
Installed and configured MS Office, Remedy, OSIT and Sharepoint, SMS 2003, SQL 2003.
Supported HP Print Server, Xerox and Epson printers/copiers.
System Messenger Analyst Migration/LAN Administrator
IBM Global Services – DIAGEO, London, UK, July–October 2005
Managed global migration of 5,000+ users from Exchange 5.5 and Lotus Notes 5 to Exchange 2003 with Active Directory on a contract basis for worldwide leader in computer hardware, server, communication and database applications.
Created, moved and deleted users on both Active Directory and Blackberry Server.
Utilized Xmerge and Daneware for remote mail transfers. Wise Installer, Remote support.
Configured MSN Messenger.
Supported MS Office, Outlook 2003, SMS 2003 and Remedy, as well as HP and Xerox
printers/copiers,Cisco VPN.
LAN Administrator/Project Lead
PINK ROCCADE, London, UK, April–July 2005
Created and tested new user accounts using Windows 2003 Server in a 3000-user Active Directory environment on a contract basis for outsourcer of IT service and data center support.
Deployed applications according to the user profiles in a LAN/WAN environment.
Used Lotus Domino 6.0 administrator to create new e-mail accounts, as well as upgrade and
support existing users and mail security.
Created new user accounts and completed testing prior to deployment with Citrix terminal
server.
Migrated Lotus Notes 5.0 users to Lotus Notes 6.0, creating offline profiles and replication
configuration.
Provided telephone support prior, during and after deployment.
Supported MS Office, IIS, Metaframe, Meta Forms, Novell e-directory, Cisco VPN
. Blackberry Server, PDA`s, SMS 2003, and HP, Xerox and Epson printers/copiers.
Migration/Deployment Technician/Project Lead
WARNER BROS/Siemens, London, UK, October 2004–March 2005
Implemented IBM-led initiative to upgrade PCs and migrate 800 users to Windows XP from Windows 2000 on a contract basis for fully integrated company specializing in the production, distribution, licensing and marketing of creative content.
Configured and installed hardware and software.
Served as a liaison with IBM to manage PC and defective hardware upgrades in an efficient
manner.
Purchased new equipment and invoiced appropriate departments.
Directed asset management tracking with Remedy Asset Management, IBM Trails, Migration Scheduler, Peoplesoft, HP/Compaq Server build, Veritas Netbackup.
Provided remote troubleshooting and application installation.
RIS-used for imaging, MS Office XP/2003, SQL 2000, Business Object, Siebel Remote Client,
Reflections, ITD, Citrix, MS Outlook,Cisco VPN, IPASS Access Configuration, Oracle 9.2,
MSL/AS400, Symantec antivirus, Trend Micro, DOCS Open, Lease IT and SMS 2003.
Worked with HP 7100s, Compaq Evos, HP 4010/6000 laptops with docking stations and HP
and Xerox network printers/copiers.
LAN Administrator
IBM - Deutsche Bank, London, UK, September–October 2004
Supported 500 users in a Windows NT/XP/LAN/WAN environment for global investment bank. Built and configured user workstations using IBM remote script.
Created profiles.
Installed and configured printers and upgrades.
Relocated users.
Supported MS Office 2000, Lotus Notes 5.5, Bloomberg Business, Acrobat Reader, Remedy,
IBM Manage Now (for ticketing), Citrix, Oracle, Sybase, Net IQ and Timbuktu, in addition to
such hardware as Macintosh desktops, IBM laptops, Compaq and Dell workstations, Palm and
Blackberry PDAs, Cisco VPN and HP printers.
Configuration
Glasko Smith Kline, London, UK, August–September 2004
Configured, tested and shipped IBM laptops in a Windows NT environment on a contract basis for company specializing in pharmaceutical research and development.
Installed medical software, Lotus Notes 5.5, SYBASE, MS Office, Internet Explorer, PAL, RAS,
Novell edirectory and VNC-remote access.
Created user profiles.
Verified all laptops prior to shipment to research facilities throughout Europe and tracking using Peoplesoft.
LAN Administrator/Desktop Support Technician/Special Projects
Technicolour Video Services, London, UK, May–July 2004
Supported 250 users in a LAN/WAN environment for company specializing in film production and post-production.
Set up network access for new users.
Handled VNC remote troubleshooting, HP printer configuration, PC upgrades and
modifications, as well as Touch paper call tracking.
Worked with Windows 2000/XP Professional, MS Office 2000, MS Outlook, IE, Windows
Registry, Windows Exchange 5.5, Novell 3.12, O/S file, edirectory and print server, SAP,
Manugistics, Visio, HSBC Credit Software, Citrix, Hyperion, Ghost, IBM AS4000, RAS
and Microtrend antivirus software, as well as Dell Laptops and Dell and Compaq
workstations SMS 2003, Remote support.
Administered DHCP/IPX and Static IP protocols.
LAN Administrator/Desktop Support Technician
Anadarko Oil, Uxbridge, UK, April–May 2004/April–May 2005
Supported 125 users in a LAN/WAN environment on a contract basis for company specializing in oil and natural gas production.
Set up and configured HP printers and plotters.
Built PCs through remote script, Remote support.
Provided support to foreign office users in Algeria and Tunisia, SMS 2003.
Worked with Windows 2000 desktop and server, MS Outlook 2000, Citrix Client, RAS,
Marimba, VNC Remote Troubleshooting and Windows Registry, as well as Dell
desktops/laptops, Blackberry Server and Palm PDAs.
Desktop Support Technician/Migration
Siemens/Wells Fargo Bank, Newark, CA, November 2001–January 2004
Worked in conjunction with Wells Fargo Bank system architects on a contract basis for company specializing in industrial, energy, healthcare and equity investments.
Installed and configured hardware and software in a Windows 2000, NT and LAN/WAN
environment, including Windows 2000, MS Outlook, MS Office, Oracle 8.0, Scopus, Exchange
5.5, Lotus Notes, Remedy, PC Anywhere and Ghost via Multicast, as well as IBM laptops,
Palm PDAs and Dell and HP workstations and network printers.
Backed up client data.
Re-configured user profiles.
Senior LAN Administrator/ Desktop Support Technician
XO Communications, San Jose, CA, March 2000–October 2001
Supported 400 users in LAN/WAN network environment for carrier and wholesaler of communications, VOIP, data, Internet and wireless services.
Utilized Remedy as interface for trouble tickets.
Installed and configured hardware and software in Windows 2000, NT environment.
Added, created and deleted users, home directories and group accounts.
Used Ghost image software via multicast to deploy desktop and laptops.
Built systems as requested.
Assisted sales with connectivity related problems (i.e., ISDN, ASDL, TCP/IP, SMTP, DHCP,
DNS, and VPN).
Implemented, configured and maintained a Mac OS 9 network for the marketing department.
Worked with Windows 2000, MS Office, MS Outlook, SMS, Exchange 5.5, RAS, Oracle 8.0,
Siebel Linux, Remedy, SQL5, Novell 5 and edirectory, in addition to PDAs and IBM, Compaq,
Toshiba and Dell laptops and HP printers.
NOC Operator/Hotmail
Microsoft Corp, Mountain View, CA, June–Aug 2001
Monitored network activities (24x7 operation) for 5 million users via remote software/HP Openview and MOM to monitor network activity, user mail, MSN messenger, Spam, Cisco Router 3600 and 4500 Catalyst, Remote support.
Handled hardware and router connectivity, as well as VPN, data security, user profiles and
spam filtering, troubleshooting, created daily shift reports, utilized Remedy for ticketing.
SONIC BLUE, SUNNYVALE, CA January - May 2001
NOC OPERATOR - CONTRACTOR
BEVOCAL, Sunnyvale, Ca May 2000 - January 2001
NOC OPERATOR
GNLD, Fremont, Ca February - March 2000
DESKTOP SUPPORT TECHNICIAN/ JR. ADMINISTRATOR - CONTRACTOR
PROSOFT ENGINEERING, Oceanside, Ca April - December 1999
DESKTOP SUPPORT TECHNICIAN
TECHNOLOGY INT. GROUP, San Diego, Ca May 1998 - March 1999
DESKTOP SUPPORT TECHNICIAN
HITACHI HOME ELECTRONICS, San Diego, Ca December 1997 - May 1998
DESKTOP SUPPORT TECHNICIAN
Education & Professional Development
Cisco Networking Certificate – Computer Masters, San Jose, CA – 2001
Cisco Networking Certificate – Unitek Technical Institute, Fremont, CA – 2000
Network Technology – United Education Institute, San Diego, CA – 1997
Electronics Technology – EDUTEK/ABC College, San Diego, CA – 1992
Advanced Electronics – US Navy Electronics School, Chicago, IL – 1988
Computer Information Science – Southwestern Community College, San Diego, CA –Unix and Cisco certification course work – 2001
National Association of Communications Contractors, San Diego, CA – 1999
Certified Fiber Optics Technician
Quality Business Systems, Inc. Telecommunications Technician, Wash. D.C. 1986
Professional Affiliations
Institute of Electrical and Electronics Engineer
Pacific IT Professionals, San Francisco, CA
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