Customer Service Representative
Resume:
Michael Lee Clayton
North Charleston, SC 29418
*****************@*****.***
Objective
A challenging position where I can demonstrate my educational and customer service experience and skills to enhance your company and build a career for myself.
Education
Bachelor of Science Degree in Communications and English
Charleston Southern University, SC, August 2006
Relevant Coursework
• Semantics
• Creative Writing
• Phonetics
• Literary Criticism
• Human Language Development
Work Experience
Barnes and Noble, North Charleston, SC
Bookseller, 2010-Present
• Maintained knowledge about all products and sales in store and provided this information upon request to customer.
• Assisted customers with checking out and securing of payment for their materials.
• Cross-trained in bookseller, music, and receiving departments.
• Promoted a friendly, welcome environment for each of our customers.
BookSurge Publishing, North Charleston, SC
Senior Customer Service Specialist, 2009-2010
• Provided exemplary customer service for both e-mail and phone inquiries regarding questions relating to the self-publishing process.
• On occasion also assisted in the editing process for several titles.
• Was capable of managing a substantial call volume while maintaining a professional demeanor with each customer.
• Became knowledgeable on the intricacies of our products, pricing, and succeeded in pairing customers with the options that were best for them.
Dial America, North Charleston, SC
Customer Service Representative, 2008
• Provided analysis and troubleshooting concerning health insurance issues.
• Addressed concerns for both members and health care providers
• amassed a large wealth of knowledge on billing, inpatient verification, claims issues, and Medicare-related inquiries
Verizon Wireless, North Charleston, SC
Customer Service Representative, 2007-2008
• Handled a high volume of calls and met goals expected for the position
• Received numerous commendations for exemplary customer service
• Provided numerous services for customer accounts, including credits, bill adjustments, and troubleshooting cellular phone hardware issues
• Was both responsible successful at effectively selling additional phones and accessories during the course of customer service assistance
Additional Skills
• Excellent communication skills
• Proficient in Microsoft Office (Word, Excel, Powerpoint, Access)
Extracurricular Activities
• Participated in productions at Summerville’s Flowertown Theatre
• Volunteer at the Lowcountry Food Bank
• Member of mission team for World Changers
• Nominated for Irene Ryan Acting Scholarship
• Junior Writing Scholar
• SCACS Writing Finalist
References
References available upon request
Contact this candidate