Customer Service Manager
Resume:
Jack E. Hamilton
Bradenton, FL 34205
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Qualifications Profile
• Results-oriented Management Professional with over 25 years experience in database management, customer service, inventory control, government surplus operations, computer operations, purchasing, cashiering, accounting, and budget.
• Comprehensive background in the State of Florida, Departmental of Environmental Protection, fuel tank systems rules and regulations. TRAK fuel system fiber optic maintenance and repair.
• Proven ability to work independently and efficiently with superior results.
• Strong organizational, analytical, follow–up and problem solving skills.
• Detail focused, reliable, dependable in meeting deadlines and commitments.
Professional Background
Manatee County Government, Bradenton, FL 1993-2008
Purchasing Operations Manager (07/2001-10/2008)
• Managed and tracked over 4,000 tasks that were assigned to buyers and negotiators for purchases that totaled over $162 million dollars in 2007.
• Compiled and provided senior management with detail purchasing task reports on a scheduled daily, weekly, monthly, yearly, and on demand basis.
• Developed, implemented, and obtained the Board of County Commissioners approval for the Purchasing Division budget of ($1+ million) as well as the Central Stores budget of ($4+ million) and also the Fuel Divisions Budget of ($7+ million)
• Managed and supervised up to ten (10) full time and three (3) part time employees in the Purchasing and Stores Divisions.
• Supervised and managed the Manatee County Stores warehouses and Fuel Services Division. Over 2.2 million gallons of fuel dispensed totaling over six (6+) million dollars per year. Stores issues (sales) were over four (4+) million dollars.
• Provided yearly inventory reconciliations for internal and external auditors. Approved monthly inventory reconciliations and adjustments.
• Implemented the DemandStar web based on-line vendor bid and proposal distribution system for Manatee County Government saving the County thousands of dollars and providing improved vendor service.
• Directly maintained the Manatee County computer software (IFAS) Purchasing module security system for over three hundred (300) active users. I also became the help desk for all computer Purchasing module questions and problems for all these users.
• Implemented a purchasing records database system and directly managed this system.
• Coordinated and provided the technical support for the replacement Purchasing task management and database system.
Inventory Operations Manager (12/1993-06/2001)
• Managed the inventory in two warehouses and provided the County internal and external personnel with their daily operational materials and supplies.
• Complete monthly cycle counts and submit requested inventory changes to the Purchasing Operations Manager for approval.
• Stocked and provided materials and supplies required for County emergencies. Provided 24 hour support as necessary during activation of the Manatee County Emergency Operations Center (EOC).
• Increased warehouse inventory turns from under two (2) to over eight (8) turns per year while improving customer service and reducing costs.
• Developed and implemented a Catalog Sales office supply program for the entire County.
• Provided fuel to all County vehicles, equipment, and emergency generators. Over 120,000 transactions (2.2) million gallons of fuel per year.
• Managed seven (7) vehicular and fifty (50) generator fuel tank systems throughout the County. Provided the direction, mechanical and electrical expertise, and training to County personnel required to provide 24/7 operation of fueling systems and to remain in compliance with all Florida Department of Protection rules and regulations for above ground and underground fuel tank systems.
• Hired staff, supervised training of new personnel and provided ongoing training to existing personnel on appropriate procedures and job responsibilities.
• Established and maintained effective working relationships with various levels of management, co workers, subordinates, and representatives from outside services/agencies.
• Processed, managed, and disposed all Manatee County Government surplus vehicles and equipment.
Northwest Auto Parts Inc., Milton, Vt. 1982 1993
General Manager
• Responsible for the day to day operations of this retail auto parts store and warehouse including sales, purchasing, inventory control, computer operations, personnel, and general overall operation of this business.
• Implemented Triad computerization of the entire store operations resulting in the integration of point of sale, inventory control (25,000+ part numbers), billing and accounting systems.
• Compliance and monitoring of all OSHA,VOSHA, and Hazardous Materials handling and shipping regulations as well as MSDS requirements.
• Responsible for public relations, customer service, and vendor negotiations.
• Provided testing services for mechanical and vehicle electrical systems and advised customers on test results and the most probable parts in need of replacing.
• Daily utilization of other acquired skills such as priority decision making, detailed record keeping, and problem solving.
Federal Aviation Administration, New England 1972 1981
Air Traffic Controller
• Safe, orderly, and expeditious movement of air traffic using radar and non-radar procedures.
• Continually monitor and evaluate numerous instruments that would affect the safety and flow of air traffic.
• Adapt to the ever changing environment in a three dimensional picture and prioritize the split second decision making needed to prevent loss of life.
Education
Associate of Science, Aviation Administration (1973)
New England Aeronautical Institute/Daniel Webster College, Nashua, N.H.
High School Diploma, Rutland High School, Rutland Vermont (1971)
Numerous courses in Technical Electronics & Computers in the Vocational/Technical Department during normal daytime classes as well as adult evening classes.
Manatee County Government (1993-2008) Many classes provided by Manatee County Government for management training on various subjects and computer software training and updates.
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