Medical Office Receptionist

Quantay E. McCoy

**** ********* *****, ***********, ** 32311

850-***-**** cell

**********@*****.***

Objective: To obtain a position with a company that will allow me to fully utilize my communication, organizational, and problem solving skills.

Professional Experience

August 2007- Present Tallahassee Memorial Hospital, Tallahassee, Florida

Patient Account Specialist II

Verify patient account balances and accurately post payments to these accounts. Verify and adjust balances accordingly to reflect payments. Verify and update patient demographics and insurance information to ensure accurate billing procedure. Apply correct HCPCS and CPT codes to UB04 claim forms and submit forms to various insurance companies for payment. Contact patients and responsible parties to resolve past-due inpatient and outpatient accounts. Prepare reports to identify and resolve accounts receivable and referral problems. Follow hospital policies and procedures when handling confidential patient information. Assist callers with account information.

September 2006 - August 2007 Bluffton-Oaktie Outpatient Center/Hilton Head Regional Medical Center, Bluffton, SC

Clinical Office Coordinator

Coordinated daily administrative and clerical duties for the Urgent Care and Occupational Health Department. Greeted, instructed and directed patients and visitors accordingly. Received and assisted callers with scheduled appointments. Checked in patients for scheduled and unscheduled appointments. Updated demographics and insurance coverage as needed. Accurately coded patients' encounter forms using ICD9 and CPT codes for proper billing. Collected insurance co-payments at the time services were rendered. Assembled and maintained patient medical records. Conducted Urine Drug Screen and Breathe Alcohol Test on patients. Ordered and maintained office and laboratory supplies. Assisted nurses and providers as needed.

November 2004 – August 2006 Hilton Head Regional Medical Center, Hilton Head, SC

Emergency Room Admissions Representative

Provided excellent customer service while registering persons who present themselves for services at the emergency room. Admitted patients to ICU, Cath Lab, OB/GYN and various departments. Obtained all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical records input. Collected payments for services rendered, if not covered by insurance and serves as a financial liaison between patient, family representative and Hilton Head Regional Medical Center personnel. Maintain database on patients ensuring that upon check in they are entered into the database and upon discharge they are taken out the database and for tracking purposes.

Educational Background

Beaufort High School, Beaufort, SC

Honor Regents Diploma, June 1993

Technical College of the Low country, Beaufort, SC

Diploma /Certificate in Business Cosmetology, Honors, May 2001

Tallahassee Community College, Tallahassee, FL

Presently Attending, Associates of Applied Science in Dental Hygiene

Skills and Training

Ability to type 35 wpm

Data Entry experience

Customer Service Skills

Communication Skills

Medical Terminology

ICD/CPT experience

JCAHO training

HIPAA training

Breathe Alcohol Training

Urine Drug Screen Training

Emtala Training

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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