Human Resource Manager

CHRISTINA M. GONZALEZ

**** *. ******* ***. ******, CA 93722

*********.*.********@*******.*** • 559-***-****

SUMMARY

Performance-driven, self-motivated with considerable knowledge of management. Fine knowledge of policies, skilled in written and oral communication, and excellent organization.

SKILLS

• Outstanding customer service

• Exceptional presentations

• Excellent communication

EDUCATION

• Employee relations

• Microsoft Office Suite

• Handle multiple assignments • Training and development

• Team leadership

• Performance management

DeVry University – Fresno, CA 06/2011

B.S. – Business Administration, concentration in Human Resource Management

PROFESSIONAL EXPERIENCE

INTERNAL REVENUE SERVICE - Fresno, CA 01/2005- Present

Supervisory Data Transcriber

• Lead, motivate and train 30 employees in a positive and productive team environment

• Assist with employee applications for internal jobs

• Initiate routine progress reviews and annual performance evaluations

• Input and track employee hours in SETR payroll system

• Present training topics on FMLA, EEO and Diversity at mandatory briefings for 400 employees

• Training, employee relations, and leave of absence

AEROTEK STAFFING- Fresno, CA 09/2011-09/2011

Human Resource Clerk: Cargill Beef Co.

• Maintained employee files to prepare for an audit

• Assisted with the day-to-day efficient operation of the HR office

• Prepared department orientation packets (e.g., vision, mission, organizational chart, staff directory, health insurance, and I-9 forms)

THE PLUS GROUP– Fresno, CA

Records Department Clerk: Social Services 11/2007-02/2008

• Arranged incoming receipt records numerically, alphabetically, or by subject matter; forward to caseworkers for consideration

• Created and maintained an efficient and accessible filing system

• Inventoried materials in the files and ensured that nothing was lost or misplaced

Administrative Assistant: The Group Warehouse 08/2007-11/2007

• Answered and directed calls on multi-line phone system

• Reviewed invoices and bill of ladings for accuracy and completeness

• Delivered friendly customer service to our customers that picked up/delivered products

PLACEMENT PROS - Fresno, CA 11/2006-02/2007

Administrative Assistant: Bank of the West

• Received and accurately entered commercial loan information into database

• Monitored accounts to ensure the efficiency of the accounting methods were used to record transactions

• Audited loan advancements in the system

99 CENTS ONLY STORES- Fresno, CA 09/2003- 03/2004

Head Cashier

• Supervised daily work activities and performance of 8-12 cashiers

• Accountable for opening and closing function, cash pulls and deposits

• Ensured customer satisfaction by timely response to inquiries, mitigated concerns

McDONALDS - Fresno, CA 09/1996- 09/2003

Certified Manager

• Managed and trained staff of over 30 employees through compliance with state, federal and OSHA regulations

• Ordered store products, kept track of store inventory and entered all items into the database

• Responsible for cash in registers, transferred monies to safe; generated and delivered deposits to bank for account credit

• Interviewed and hired employees; conducted new employee orientations

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