IT Manager

**** ****** ******* **** ******, GA ***** Phone: 678-***-**** Cell: 706-***-**** *****.********.*@*****.***

Profile

Knowledgeable IT Professional with 10 years experience in Program, Project and Administrative Management who displays the proven aptitude to bridge technology and business goals while constructing and adhering to company budget, policies, and procedures. Proven ability to thrive in a fast paced Information Systems, Telecommunications or Customer Service Oriented Environment that constantly changes in order to function parallel with both established and emerging technologies. Skill set includes Proficiency in LAN and WAN, training, support, telephony, email and security. Established track record of collaborating with interdepartmental management while maximizing productivity and interfacing with key business units including but not limited to Finance, Operations and Human Resources.

Professional Accomplishments

System/Network Upgrades, Security, Connectivity & Planning

§ Improved call center productivity by 15% via specifying and upgrading all computer equipment from desktop to back-end servers while meeting deadlines and adhering to one million dollar budget

§ Installation, maintenance, and troubleshooting of end user computing environment including, but not limited to Windows XP/Windows 7, Office 2000/2003/2007, McAfee anti-virus, and monitoring software

§ Created and maintained technical and procedural documentation and maintained IT Inventory on site

§ Assisted Senior Personnel in maintaining the corporate wide LAN/WAN and telecommunications environments

Disaster Recovery

§ Managed backup and recovery of server environments

§ Developed Technology Solutions in accordance with the company’s business plan and in conjunction with service providers to reduce the cost of disaster recovery

§ Implemented training for support staff on disaster recovery processes, concepts and procedures

Application Administration & Software Design

§ Installed, tested, implemented and optimized call center applications including but not limited to AS400, Blue Pumpkin, GNAV and Windows based applications

§ Installed and configured all prerequisite 3rd party software in accordance with the specifications contained in the application install documentation.

Technical Support/Testing & Troubleshooting

§ Reduced problem resolution wait time by designing and implementing a help desk to meet and serve the needs of 500 employees

§ Identified and documented reoccurring issues in preparation for presentation to the Operations and Management Team

§ Managed a team of 4 IT Support Specialists that answered, evaluated, logged, and prioritized all helpdesk requests in helpdesk ticketing system while escalating more complex issues to the appropriate team members or administrators

§ Provided day to day support for Senior Management

Education

Athens Technical College, Athens, GA

Degree: Associates of Applied Sciences, Concentration: Networking Specialist

Certification: Network Security

Technical Skills

Windows, 2000 & XP, Microsoft Office Suite 97/2000/XP/2003/2007-Excel, Word, Access, Outlook, Power Point, McAfee Anti Virus, Remote Desktop, PC Anywhere, Built Custom PCs, Hubs, Switches, and Servers.

Employment

Orchard Brands, Athens, GA 10/2000- 04/2011

§ Information Technology Manager, 6/2005 – 04/2011

§ Help Desk Technician-08/2004-06/2005

§ Floor Supervisor, 04/2002-08/2004

§ Internet Customer Services Representative, 01/2001-04/2002

§ Phone Representative, 10/2000-12/2000

References Available Upon Request

Contact this candidate