Customer Service Assistant
Resume:
Hassan Newby
Alpharetta, Georgia 30004
April 17, 2012
Dear Prospective Employer:
I would like to be considered for the position which your company advertised on the career website.
My work experience includes over 10 years in high-pressure positions and increasingly challenging roles. I have a high energy level and excellent communication skills, both in person and over the phone, and pride myself on my capabilities in this area. I believe that you will be looking for a candidate with a great degree of customer service focus. I have been able to advance in my career through demonstrated initiative and the ability to work effectively under pressure. Both my former supervisor and many of my clients can attest to my strength in this regard. I also have accurate keyboarding and data entry skills, and have performed volume work with strict attention to both detail and deadlines.
I look forward to hearing from you in order to discuss this opportunity in further detail. I can be reached at 914-***-**** and a message can be left on my machine if I am not available. Thank you for your consideration.
Sincerely,
Hassan Newby
HASSAN NEWBY
20001 Deer Trail
Alpharetta, Georgia 30004
******.*****@*****.***
CRISIS WORKER – SPECIAL NEEDS STUDENTS
To counsel youth in learning environment that stimulates and nurtures adolescents ensuring that they excel in academics and communications by utilizing the more than 10 years experience I have acquired in working with special needs students.
PROFESSIONAL EXPERIENCE
GREENBURGH NORTH CASTLE SCHOOL DISTRICT (UFSD) – Dobbs Ferry, NY 2005 – 2011
Crisis Worker (Adolescents)
• Ensured safety by providing supervision to adolescents.
• Established an environment where students felt comfortable, valued, supported and appreciated.
• Counseled students and developed life coping skills used to assist students in dealing with areas of challenge.
• Led by example and developed high-caliber students through training and mentorship in the areas of: leadership and decision-making.
Mount Vernon Board of Education – Mount Vernon, NY 1997 – 2005
Assistant to the Head Teacher (K-12)
• Assisted Head Teacher with the creation of lesson plan(s).
• Provided individual and group guidance to students (grades K-12) relating to personal, social, and scholastic/educational issues.
• Assisted students in making beneficial decisions in regards to the planning of present and future life goals.
• Made building student’s self-esteem priority #1 and cornerstone for success.
NEW Beginnings Educational Institute – Mount Vernon, NY 1995 – 1997
Youth Counselor
• Coached and mentored students to achieve excellence.
• Recognized as “Counselor of the Year” for 1996.
EDUCATION & ONGOING PROFESSIONAL DEVELOPMENT
CPR Certificate Issued – 2010
New York State Certified Teaching Assistant – 2004
Mount Vernon High School – 1993
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