Customer Service Administrative Assistant

MARIAM PASHAYAN

**** ******* ******; Pasadena CA 91104

626-***-**** / vjljap@aol.com________________________________________

OBJECTIVE

To be able to utilize my background knowledge and education while contributing to the overall success of the organization.

WORK EXPERIENCE

Zecco Trading Inc.

Financial Service Representative- Call Center April 2008- Oct 2009

§ Provide detailed analysis, research, and responses to customers and associates within defined areas of expertise.

§ Positive and professional customer service attitude and work ethic

§ Handling customer inbound calls, educate customers about stock market fundamentals

Assist customers to resolve basic IT issues.

§ Interact with a wide variety of associates and departments regularly in the process of problem resolution

Western Asset Management Jul 2006 - Mar 2007

Investment Support (Contractor))

Assisted administrators to deliver accurate cash reconciliation for post trade investment activities.

Performed V-Lookups and Pivot tables to execute efficient and effective data to match custodian accounts

Continually optimized a precision organization that supports Western Asset investment products through the accurate performance of daily operations

Indymac Bank Sep 2005 - Jun 2006

Customer Service Representative (Contractor)

• Conducted seller surveys with approved Wholesale and Correspondent sellers to maintain and improve relationships with Indymac Bank

• Directed feedback to the appropriate management to address seller’s concerns.

• Analyzed and prepared reports to assist management with their retention efforts.

• Processed customer privacy opt-out choices that were received through phone, fax and mail response requests.

• Provided exemplary customer service by addressing customer inquiries and/or directing them to the appropriate department.

Foothill Smog & Auto Repair Mar 2000 -Dec 2004

Administrative Assistant / Client Services

Used Quickbooks to update daily customer transactions and prepared monthly financial statements

Assisted customers with billing and payable questions, scheduling, and overall great service

Provide excellent customer service in a high volume production environment

EDUCATION

California State University, Los Angeles June 2000

B. S. in Business Administration - Finance

SKILL

Proficient in Microsoft Word, Excel, Access, PowerPoint, Internet. Detail oriented and great organizational skills, great communications skills, and client oriented, Series 7 knowledge

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