Customer Service Medical
Resume:
Rebecca L. Middleman
Esparto, CA 95627
***************@*******.***
Medical Assistant position for a Medical facility.
Professional Experience:
Concierge-Customer Service November 2006-Present
Cache Creek Casino Resort, Brooks, CA
At the casino I answer multiple phone lines. Provide superior Customer service to our diverse guests. Sell concert tickets Make and arrange special orders for guests. Handle complaints that a guest may have. I take card and balloons up to a guest’s room for their birthday or anniversary. I have held many different positions at the casino. I have been employed at the casino for 11years prior to returning in 2006.
Volunteer Experience:
Volunteer Firefighter/EMT June 1998-Present
Esparto Volunteer Fire Department, Esparto, CA
Over 10 years of experience as a firefighter/EMT . Areas of expertise include rendering aid for medical patients, auto extrication,
Fire suppression of all categories like grass fires, structure fires, and vehicle fires. My experience as an EMT I have acquired skills to perform more difficult pre-hospital medical procedures that include but not limited to:
• Set up an IV line for paramedic
• Place EKG leads on a patient
• Bleeding control
• How to move/lift a patient
• Deliver a baby if under protocol
• Administer oral glucose
• Take Vitals
• Know signs & Symptoms of shock
• Spinal Immobilization
• Drive ambulance if required
• Manage respiratory, cardiac and trauma emergencies.
• Set up IV medications for paramedic
• Under certain guidelines declare a patient deceased
• Splinting
• Know pediatric emergencies
• Trained to triage patients in the event of an MCI
Education:
Cambridge Junior College September 2010-September 2011
Woodland, CA
• Medical Billing & Finances
• Computers & Job search
• Medical Office Reception
• Medical Records
• Customer Service
• Medical Assisting Capstone
• Medical Office Emergencies/CPR
• Medical Assistant Roles & Issues
• Habits That Make You Successful
• Externship
• Specialty Procedures • Minor office surgery
• Exam Room Procedure
• Laboratory Procedures
• Blood Collection In Healthcare
• Pharmacology
Extern:
Solano Dermatology Associates
Fairfield/Vacaville, CA
At my extern I learned how to room patients. I filed charts. I also assisted with MOHS surgeries. I learned how to sterilize the instruments and how to wrap them. I also learned how to autoclave instruments. I took vitals. I also assisted the doctor with skin graphs and wound repair. I did unaboot changes. I also wrapped a patients wound. I learned how to chart and also EMR as Solano Dermatology was in the process of transferring to EMR.
Personal References:
Jennifer Pike
Adecco Staffing
521 Main Street, Woodland, CA 95695
Barry Burns-Fire Chief
Esparto Fire Protection District
16960 Yolo Avenue
Esparto, CA 95627
Kelly Stotts
26844 Plainfield St.
Esparto, CA 95627
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