High School Manager

*** * *******, ******, ** *****•602-***-****•**********@*****.***

SHAWN MARIE AGUILERA

Objective

To increase my knowledge in business management operations and pursue higher positions in the future.

Summary of Qualifications

Over 10 years of experience in customer care and service

Knowledge of bank policies, procedures, and services

Able to take initiative to complete assigned tasks and other duties

knowledge in restaurant policies for Heath/Safety issues

Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Experience

April 2012- Current Best Western Plus Inn and Suites Tucson, AZ

Housekeeping

Clean rooms, hallways, restrooms, corridors, stairways and other work areas so that health standards are met

Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers

Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts

Oct 2006- Nov 2011 Wells Fargo Bank Tucson, AZ

Lead Teller

Assist customers to process transactions such as withdrawal, deposits, payments, and purchase negotiable documents

Respond to inquiries/problems, transactions approvals, supervision and training

Able to balance currency and coin in cash drawer and vault daily

Handle compliance of audit operations and regulatory issues

During the Wells Fargo/Wachovia merger, traveled to North Carolina to assist in the training of Wachovia employees of Wells Fargo Bank process systems

Aug 2000- Oct 2006 McDonalds Corporation Tucson, AZ

Assistant Manager

Schedule hours for crew and managers on a weekly basis

Track inventory and keep records of lost products on a daily basis

Track invoices and bills to ensure their input into tracking system

Count money and balance cash drawers at the end of every shift

Served customers on a daily basis, providing excellent service and quality food; while following necessary guidelines for safety and security

Education

1997-2001 Grace Christian High School Tucson, AZ

High School Diploma

Completed required courses and activities needed to graduate

References

Stephanie Ramirez 520-***-****

Maribel Garcia 520-***-****

Michael Miller 520-***-****

Contact this candidate