Customer Service Design

April K. Gilliam

**** ******* ***** **** 336-***-****

Winston Salem, NC 27127 ***********@*****.***

Career Objective: To obtain a position with that will allow me to utilize my learned design

skills and apply creative efforts to an ever growing establishment.

Education: Salem College

Winston Salem, NC

Interior Design

Graduation Date: December 2011

Forsyth Technical Community College

Winston-Salem, NC

Interior Design

Graduation Date: Fall 2009

Brookstone College of Business

Greensboro, NC

Accounting Systems Technology

Graduation Date: January 2001

Skills:

•Auto Cad •Space Planning

•Google Sketch-up •Principles of Design

•Graphic Design •History of Furniture /Interior Design •Commercial Design •Business Practices of Interior Design

•Residential Design •Product Theory

•Showroom Design •Textiles Theory

•Lighting Design •Color Theory

•Adobe Illustrator •Adobe Photoshop

Work Experience:

09 /1995 -Present: It’s a Wrap Hair Design: Stylist Owner

Duties Included: Sales of all salon services to the general public,

performing various hair styling techniques, while establishing a versatile

salon. Sustaining all payroll and tax information, and responsible for all

marketing and advertising, offering 100% concierge customer service.

01/2011- 02/2011 Piedmont Craftsman (Internship)

Duties Included: Experience working carefully with fine crafts in showroom designs, including showroom displays, wall installations, window show case set ups, off site showcases installed, and artist of the month reveals.

08/2008-05/2009: Forsyth Tech: Design Librarian (Work Study)

Duties Included: establishing and maintaining the organization of design library. Receiving and processing all new products. Familiarity with fabric companies, and different types of textiles offered.

01/2004 - 01/2006: AT&T Wireless: Inbound Customer Service

Duties Included: Receiving inbound calls from customers, posting payments to account making changes to rate plans, ordering phone equipment, & troubleshooting phones with issues.

References & Portfolio are available upon request

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