Sales Manager

Sue A. Pratt

Executive Administrator

Summary:

Experienced executive and professional administrator who possesses the ability to effectively analyze organizational barriers and develop solutions to improve the practices and standards of the organization. Effectively prioritize and execute assignments to an excellent result. Successfully motivates personnel to adopt new company strategies resulting in an increase in morale and productivity.

Skills:

• MS Word

• MS Excel

• MS PowerPoint

• Goldmine (CRM)

• Sugar (CRM)

• Development of Marketing Strategy for small to mid-size firms

• Development of training materials for Sales teams

Professional Experience

Office of William Truax, E.A., Inc.

Office Manager (January –April 2012)

During this engagement, I held the Office Manager position which assisted them through tax season. I was also asked to review and assist in the expansion of the office.

• Analyzed customer inquiries and interactions as they related to billing and collections. Made recommendations on organizational structure.

• Managed additional billing tasks.

• Effectively managed client inquiries.

• Studied current positions and duties and delivered written program on how they could expand the company.

Independent Ventures (January 2010-January 2012)

• Financial Planner Training – World Financial

• Jewelry To Your Doorstep, Hollywood, CA - Sales Representative

• Online Sales

Solutionware, Inc., San Jose, CA

Assistant to the President (September 2009 – December 2009)

Engaged for organizational skills:

• Resurrected renewal statements to generate immediate income. I created templates and a billing schedule to maintain income stream.

• Analyzed sales inquiries to identify each status in order to facilitate a close.

• Studied the company’s new CRM online university in coordination with IT team.

• Authored the Quick Start Guide to get Sales operating with it in a timely manner.

Survival Insurance Brokerage, Glendale, CA

Vice President Human Resources (December 2007 – March 2009)

I was recruited for my organizational skills.

• Picked-up and drove the sales recruitment campaign in coordination with VP of Administration and Sales. This was to support our efforts to open new satellite offices in Southern California.

• Managed recruiters, mail room and communications dept. personnel, online job boards.

• Assisted new sales persons in industry license certification.

Evolutionary Enterprises, Las Vegas, NV

Vice President Operations (September 2007 – December 2007)

Brought on board to run operations in California market and create more marketing and sales teams in California for newly acquired ATT contract for U-verse. I also coordinated with ATT Executives in opening up new areas in California under this contract.

Panda Security, Glendale, CA

Executive Vice President Operations (January 2007 to August 2007)

Recruited for organizational skills to aid in the reorganization of this office.

Managed Sales, Support and Quality Assurance

Researched and found where income opportunities were being missed, improving the sales by 65% in Q2.

Management Success! Glendale, CA

Sales & Marketing Manager (September 2004 to December 2006)

Company sought out my organizational skills in relation to sales then marketing. The challenge presented to me was analyze and expand it by one more salesperson.

• I created, edited and provided more articulate material with very specific guidelines making an easier learning curve that accomplished hiring the "right fit".

• Using my expertise to stabilize the salesperson and get them familiar with basics of the position and company while I developed new quality standards for better quality performance across several depts.

• With the Marketing Dept., reverted Advanced Services piece to its most successful time and created a 4-page slick for past seminar attendees that produced highest sales in new sign-ups in over a year.

Pacific Access Mortgage Pacific Palisades, CA

Executive Vice President Administration (October 2003 to May 2004)

• Responsible for program to acquire and train Loan Officers and Real Estate Agents for business expansion.

• Researched and developed plan for call center model expansion.

Condusiv Corp., Burbank, CA (September 1992 to October 2003)

Assistant Vice President (2000 – 2003)

In coordination with Vice President I improved the company’s performance by;

• Effectively improved personnel’s talents to perform more efficiently.

• Success in implementing strategies and programs resulting in streamlined production.

Assistant VP Operations (2000)

• I continued to support and uphold new policy in IT having just come off the project that overhauled the line to get the software to market more efficiently and effectively.

Assistant VP Promotions & Marketing (1996 – 1999)

• I implemented programs that achieved better performance of personnel and more efficient production.

Director of Delivery (1992 – 1996)

• Responsible for the processing, manufacturing and shipping of software licenses sold within 24 hours of customer purchase.

Education

1900 hours company sponsored management training in:

General Management and Leadership Strategy and Planning

Planning Implementation Statistical & Information Analysis

Organizational Basics & Structure Marketing & Sales

Technology & Operations Managing Personnel

Press & Public Relations Finance & Accounting

Quality Control Management Organizational Communications

C.L. McLane High School, Fresno, CA - graduate

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