Detail-oriented Data Entry Operator

OBJECTIVE

A Data Entry Operator position

EXPERIENCE

Data Entry

Consistently type at above 8,000 KPH for ten-key and alphanumeric with very high accuracy rate. Great attention to detail.

Did data quality and verification of data entered by staff Created database application that reduced turnaround time by 25%.

Process Improvement

Developed evaluation process for interviewers and field supervisors during field assignments

Evaluated employee performance formally and informally, providing positive feedback and suggestions for skill development

Listened empathetically to customer complaints while on field supervision, explaining company policy. Worked closely with customer service call center with regard to getting complaints received by myself and surveyors

Performed trend analysis of results from follow-up survey to customers about call center's performance

Administrative:

Compiled monthly performance summaries of sales conversions for retention sales representatives

Generated work schedules weekly for all market research projects

Tracked research expenditures on projects. All projects completed within budget-total $500,000 per year

Survey Interviewing

Quickly established rapport with respondents. Consistently reached quotas for survey completion. Great telephone personality

Training

Trained 40 part-time research interviewers on how to properly conduct various surveys. Includes yearly refresher of ongoing tracking study, annual customer satisfaction study, new product/service research. Prepared training materials

EMPLOYMENT HISTORY

St. Petersburg Times – St. Petersburg, FL Database Marketing Analyst (2005 - 2008)

MARTA – Atlanta, GA Research Data Administrator (1994 - 2005)

Data Tabulating Service – Chamblee, GA Data Entry Operator (1993 - 1994)

EDUCATION

PURDUE UNIVERSITY – West Lafayette, IN

BACHELOR OF SCIENCE DEGREE

COMPUTER/TECHNICAL SKILLS

• MS Access

• MS Word

• MS Excel

• MS PowerPoint

• MS Project

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