Customer Service Quality Assurance
Resume:
MOLLY PEPLAU
Houston, Texas **379
Career Focus
I intend to use my professional expertise in this field along with my knowledge,
towards expanding the customer base of the organization, apart from ensuring optimum
customer satisfaction for the existing customers. I intend to liaison with the
suppliers in order to check out on the progress of the existing orders, as well as
assume responsibility for negotiating the terms of agreement as well as closing sales.
I seek to offer my salesmanship skills, along with my extensive experience in the field,
towards the performance of my duties and consequently towards the growth of the company.
Summary of Skills
• Top-rated sales performance
• Complex problem resolution
• Needs assessments
• Product management
• Social networking design/management
• Internet marketing
• Quality assurance
• Multi-Task Management
• Creative design
• Negotiation skills
• Conflict resolution
• Account management
• Process development
• Client acquisition
• Data mining
Accomplishments
Data Organization
Classified, recorded and summarized numerical
and financial data to compile and keep financial records.
Data Verification
Checked figures, postings and documents for correct entry,
mathematical accuracy and proper coding.
Client Interface
Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
Reporting
Prepared complex financial statements, and interim/annual
reports for retail and service businesses.
Client Interface
Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
Professional Experience
Hortman Chiropractic
Completed and mailed bills, contracts, policies, invoices and checks.
Computed, recorded, and proofread data, records and reports. Accessed
computerized financial information to answer questions related to specific
accounts. Reviewed files, records and other documents to obtain information
and respond to requests.
WeirWolf, Inc.
May 2011-present
Customer Service
Education
Montgomery High School; 2006
Montgomery, Texas USA
Degree: Diploma
Description:
• Graduated number 4 out of 368.
• National Honors Society (2004-2006)
• Leos Club (Affiliated with Lions Club) (2004-2006)
• Rotary Club (2002-2006)
• Relevant coursework: Fundamentals of Communication, Basic coursework, Fundamentals
School
Texas A&M Class of 2010
College Station, Texas
Field of Study: Biology
Degree: In Progress
Description: Relevant coursework: Fundamentals of Communication,
Strategic Sales, Retail Marketing
Aggie Access Program (Honors Society)
Contact this candidate