Customer Service Quality Assurance

John Carlen Jr.

*** *. ******** **. *******, AZ *5006 480-***-**** *************@*****.***

SEEKING FULL-TIME TIG WELDER POSITION

Summary of Qualifications

• Certified TIG Welder

• Able to read and interpret mechanical blueprints and electrical schematics

• Extensive knowledge of quality assurance methods and standards

• Willing to work overtime and learn new skills

Education & Certifications

MARICOPA SKILL CENTER, A DIVISION OF GATEWAY COMMUNITY COLLEGE (Phoenix, AZ)

GTAW/TIG Welding

acquired an American Welding Society AWS D17.1 sheet metal aircraft apps certification December 2011

MOTORCYCLE MECHANICS INSTITUTE (Phoenix, AZ)

Factory Trained Harley-Davidson Mechanic 3/05 to 1/06

MESA COMMUNITY COLLEGE (Mesa, AZ) 8/01 to 12/04

Liberal Arts Studies

Professional Experience

AFNI (TUCSON, AZ) Customer Service Representative, 3/09 to 4/10

Provided customer service on inbound calls, researching products, promotions and sales. Managed customer feedback and conducted data entry for customer service improvement. Also worked part-time at previous employer; Sawtooth Cycleworks.

CONCISE FABRICATION (Tucson, AZ) Quality Inspector, 8/08 to 12/08

Inspected metal assemblies and sub-assemblies through all phases of manufacturing to include incoming, in-process, and final inspection to Mil-Spec or ISO Specifications. Reviewed blueprints and production drawings during quality inspection of parts using measurement tools and gages. This was a full-time job that took place during a contract work gap with Sawtooth.

SAWTOOTH CYCLEWORKS (Tucson, AZ) Contract Motorcycle Mechanic, 2/06 to 12/09

Contract mechanic for several Tucson area motorcycle dealerships to include Tucson Harley-Davidson, Arizona Victory, Performance Cycle Center, and Insane Cycles. Troubleshoot, repair, and service customer motorcycles, asking questions regarding the ride-ability of the motorcycle. Worked closely with the parts department and with customer part orders to assure the safety and road worthiness of the motorcycle.

DANKA OFFICE EQUIPMENT/ARIZONA OFFICE EQUIPMENT (Phoenix, AZ) – Office Equipment Technician, 8/95 to 5/02

Provided service, trouble-shooting and repair of multiple types and brands of office equipment; including enterprise level photocopy, fax and networked printers.

SUNDSTRAND AEROSPACE (Phoenix, AZ) – Quality Inspector, 5/90 to 5/95

Inspected metal assemblies and sub-assemblies through all phases of manufacturing to include incoming, in process, and final inspection to Mil-Spec, ISO Specs, reading blueprints, production drawings, Using various inspection tools and gages.

UNITED STATES ARMY (Various Deployments) – 8/84 to 11/89

Trained as a company/battery level FM communications repairman, earning a second M.O.S as a Military Policeman.

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