Customer Service Manager
Resume:
Joey Pinkston
Newton, MS 39345
*************@*****.***
OBJECTIVE
To obtain a successful role within your company that will allow me to utilize my skills in producing a more profitable organization.
SUMMARY
I have acquired a BS Degree in Coaching and Sports Administration as well as an Associate's Degree in Liberal Arts. I have strong backgrounds in education, consumer relations, and customer service. I have always been involved with the duty of helping others, whether it has involved children, athletes, customers, or co-workers. Exceptional interpersonal skills as well as excellent communication skills are among my personal qualities that would serve as beneficial to your company.
I am experienced in educational, managerial, and service environments. I am a professional, disciplined, and dependable individual who would love to become an asset to your company.
PROFESSIONAL EXPERIENCE
September 2010---present Encore, LLC Houma, LA
Galley Hand
Duties consist of assisting the cook with food and dining room preparations, assisting in serving meals, washing dishes or other work in the galley or kitchen, as well as work outside the kitchen. General housekeeping duties include making beds, cleaning latrines, cleaning and buffing floors and garbage disposal.
May 2010---August 2010 Coastal Catering Houma, LA
Galley Hand
Duties consist of assisting the cook with food and dining room preparations, assisting in serving meals, washing dishes or other work in the galley or kitchen, as well as work outside the kitchen. General housekeeping duties include making beds, cleaning latrines, cleaning and buffing floors and garbage disposal.
Dec. 2009--April 2010 Precision Shreveport, LA
Rigger
Inspect objects that need to be moved, assessing its size, weight, and shape. Select the most effective piece of machinery to move it, deciding which pulleys, braces or cables are appropriate for the job. Constructing equipment, such as wooden towers or booms, to fit around an item that needs to be moved. Communicate via hand signs, verbal cues and radio communication to help crane operators move the object to the correct place.
March 2005--Dec-2009 Lincare Hattiesburg, MS
Senior Service Representative
Perform equipment set-ups, specifically concentrators, durable medical equipment, etc. in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated
January '04---March '05 The CPI Group/MEMA Purvis, MS
Disaster Recovery Center Manager
Maintain administrative control over all state and local personnel assigned to work in the DRC, responsible for daily operations of the building, ensure layout that personnel is assigned to work in is sufficient, determine the need for additional security, ensure maintenance and janitorial responsibilities have been met, meet with staff to ensure information about DRC programs and operations are distributed appropriately to the victims, participate in daily conference meetings
August '04---October '05 Big Brothers-Big Sisters Hattiesburg, MS
Mentoring Coordinator
Recruit individuals to become involved in the Big Brothers/Sisters program, coordinate interviews with mentors and children, match mentors and children whom are most compatible for the program, follow-up with set matches
August '03---May '05 University of Southern MS Hattiesburg, MS
Academic Center Monitor
Input student-athlete information into databases, set-up tutoring sessions for athletes, monitoring and observing study hall and student-athlete class attendance
May 2003---October 2005 NYSP Camp Hattiesburg, MS
Area Coordinator
Supervise over 50 kids (ages 9-16), coordinate activities for camp attendees, coordinate what type of discipline will be used, produce end of the day reports, supervise the coordination of daily activities, gather kids every evening to ensure placement on correct bus
July 2001---May 2002 ECCC Decatur, MS
Wide Receiver Assistant Coach
Coach wide receivers, recruitments, supervised football dorm, supervised activities center and film exchange, breaking down films
January 2001---July 2001 Hawthorne Suites Hattiesburg, MS
Front Desk Clerk
Check customers in and out, set-up complimentary brunch, room deliveries upon request
June 2000---January 2001 Wal-Mart Hattiesburg, MS
Layaway Associate
Supervise layaways, purchase transactions, balancing of cash drawer
EDUCATION
August 1998---August 2000 Univ. of Southern MS Hattiesburg, MS
BS-Coaching and Sports Administration----August 2000
August 1996---May 1998 ECCC Decatur, MS
Associate's Degree-Liberal Arts----May 1998
August 1992---May 1996 Forest High School Forest, MS
Diploma----May 1996
PROFESSIONAL AND COMMUNITY MEMBERSHIPS
Phi Beta Sigma Fraternity, Inc.
REFERENCES
References available upon request.
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