Customer Service Manager

Negus Hicks

** ***** ** ******, ** *****

Cell 973-***-****

**********@*****.***

Objective:

To apply my diverse experience and interpersonal skills in an environment that will allow me to facilitate corporate goals and promote future personal growth.

Education:

Berkeley College

Newark, NJ

Business Marketing/ Fashion

(01/07-09/07)

GPA: Cumulative 2.7

Westside High School

Newark, NJ

High School Diploma

06/98-07/02

Work Experience:

Planned Companies

Parsippany, NJ

Security/ Concierge (3/10-09/10)

Patrolled building grounds Watched CCTV Cameras

Greeted all residence and non-residence, sign in sheets for guest

Inventoried all mail (FedEx, Ups, USPS, and Dhl) with making calls/key drops to all residence notifying of their packages.

Logged all activity down in a daily progress book.

Macys at The Short Hills Mall

Short Hills, NJ

Customer Service Representative/Supervisor (10/08-01/10)

Supervised inventory of deliveries

Ordering and tracking inventory in the women's, shoes, and visual dept

Delegated responsibility amongst co-workers

Acted in supervisory role for a group of up to six

Achieved 20% increase in customer service reviews

Finale Clothing Store

New Brunswick, N.J.

Security, Loss Prevention(01/09-10/09)

Overseer of the stores security camera and monitored 16 cameras using HAWKEYE Digital Video Recording technology

Secured the perimeter of the store during the closing shift making sure all doors were locked

Assisted the manager and assistant manager with routine checks of the stores merchandise (sensor sweeps) to help create a blueprint of the "Red Flag" areas where theft was most prominent in the store.

Stood by the entrance of the store & greeted customers

Saint Barnabas Hospital

Livingston, NJ

Material Handler(05/07- 06/08)

Inventory, Shipping and Receiving

Instillation and delivery of medical equipments including, but not limited to,

EKG machines, X-Ray machines

Transport of specimen

Maintaining HIPPA standards

Stocked O.R. and outpatient offices

FedEx

Newark, NJ

Material Handler(04/04- 05/07)

Increased productivity

Tracked packages using People soft

Provided excellent customer service

Other Skills

Type 55 wpm

Adapt quickly to new software

Microsoft Word, Excel, PowerPoint ‘98-Vista

Excellent Customer Service

Inventory processing

Shipping and Receiving

People person

References Available Upon Request

Contact this candidate