Customer Service Sales

Tammy Suzette Gourdine

*** ******** ******

Winston-Salem, NC 27101

Phone: 336-***-**** / Cell: 336-***-****

Email: zgs9up@r.postjobfree.com

* * * * *

HIGHLIGHTS OF EXPERIENCE:

*Customer Service/Trainer *Appoint Scheduling

*Business Correspondence *Excellent Communicational Skills

*Typing 65 WPM *Bookkeeping

*Data Entry 8,000-10,000 *Office Equipment

*Minute Taking *Meeting Planner

*Inbound/Outbound Sales *Microsoft Word/Excel/PowerPoint/Internet Explorer

PROFESSIONAL EXPERIENCE

Sales Coordinator

Coordinated all duties of training front desk staff and secretarial nature including word processing, proof reading, telephone, and personal contacts. Prepared reports, compiling data and statistics typing. Perform special assignments. Knowledgeable of and practice effective telemarketing.

Catering/Sales Assistant

Managed all activities of groups from time of arrival to departure. Assists group in planning banquet menus, meetings times and room set-up where required. Contracts all sleeping room and meeting room related sales bookings for finalization of all meeting details. Handled call-ins, walk-ins for all types of function. Verified all blocked meeting space with confirmed contracts. Communicated and arrange pre-convention meetings where necessary. Submitted weekly reports to banquet set-up and food/beverage department.

Sales Assistant

Processed all proposals, contracts, and information packets for designated Sale Managers. Creates and maintains account files and general information files. Scheduled appointments for designated Sales Managers. Reads, understands, and types all sales contracts, forms, room blocks, and function sheets. Handled VIP reservations and amenities generated by the Sales Department. Maintained Public Relations information on a daily basis.

Word Processing/Secretary II

Handled all typing correspondences and complicated reports/schedules, distributing mail, bookkeeping and ordering supplies. Answered all incoming phone calls, purchase office supplies and running front desk customer service. Responsible for taking minutes of weekly staff meetings, keying and sorting of bonds/coupons, arranging travel and expense reports. Maintained workflow for two Vice Presidents. Handled dictation with speed and accuracy. Processed purchase orders and handled patient belongings, patient charts, encoding, distributing reports and prepared confirmations.

EDUCATION

Forsyth Technical College, Winston-Salem, NC – Associate Degree, Administrative Office Technology

WORK HISTORY

08/08 – 04/11 Hampton Inn Hanes Mall, Winston-Salem, NC

11/04 – 10/07 Quality Inn & Suites Hanes Mall, Winston-Salem, NC

12/00 – 11/04 Holiday Inn Select, Winston-Salem, NC

07/98 – 12/00 Adam’s Mark Winston Plaza, Winston-Salem, NC

REFERENCES AVAILABLE UPON REQUEST

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