Customer Service Manager

OBJECTIVE

To work in the Hospitality and Tourism Industry providing the highest level of

satisfaction to guests and work well independently, and effectively within team environments

QUALIFICATIONS

Bsc. Degree in Hospitality & Tourism Management

Major : Hotel & Resort Management

Minor: Meetings& Special Events Management

CXC – Six subjects

GCE – Three subjects

EDUCATION

University of Technology Jamaica 2007-2011

• Bsc. Hospitality & Tourism Management

Brown’s Town Community College 1997-1998

• Certificate in Health Sciences

EXPERIENCE

Floor Manager & Margaritaville Och Rios & Montego Bay, JA Present

Club Manager

• Maintains a high level of knowledge regarding the company’s products

and happenings and ability to communicate properly to guests

• Anticipates and recommends employment needs and informs

Human Resources as well as assists with hiring and training staff

• Responsible for opening and closing the restaurant and nightclub

• Ensures that all productivity and quality standards are maintained

• Oversees all aspects of the club

• Enforces responsible alcohol management

• Responsible for nightly cash outs and closing duties of staff

memers and walk through of venue

• Ensures that the highest quality product reaches the guest and meets

specifications

• Ensure that policies and procedures are adhered to on a daily basis

• Assists in motivating an empowering staff members

• Prepares service and production staff schedules in accordance

with forecasted business volume

• Conducts proper ordering procedures to maintain appropriate par

levels of all restaurant related products

• Conducts meetings with staff at regular intervals, responsible for

evaluating, coaching, counselling and directing staff members

• Accountable for all facets of service, production, quality controls

and inventory item as required

Sales Dylan’s Candy Bar , NY Summer 2011

• Collect payments as a cashier

• Meet and greet customers

• Assist customers

• Operate cotton candy and chocolate fountain machine

Waitress Clemente’s Crab House, NY Summer 2010

• Take guest orders, serve food and/beverages to guests

• Prepare tables for meal

• Prepare guest checks

• Knowledge of the Micros System

• Describe and recommend wines to customers

Hostess The Door Restaurant, NY Summer 2009

• Assist with the overall supervision of the dining room

• Meet, greet and seat guests

• Create floor plans for servers

Entertainment Coordinator Breezes Runaway Bay & 2005-2008

& Front Office Breezes Curacao Resort

• Plan, organize and execute activities for guests

• Emcee for shows and activities

• Responsible for costumes

• Act as middle management and liase with manager

• Make reservations for guests

• Greet guests

• Check in and check out guests

• Cross trained in weddings and assisted the wedding coordinator

Entertainment Coordinator Boscobel Beach Resort 2003-2005

• Write duty roster and schedules for staff

• Plan, organize and coordinate activities for guests

• Act as middle management and liase with managers

Entertainment Coordinator Sandals Royal Caribbean Transferred

• Plan, organize and coordinate activities for guests

• Emcee for shows, activities and special events

• Act as middle management and liase with managers

Kid’s Coordinator Franklyn D. Resort 2000-2002

• Assist Manager with overall supervision of kiddie’s center

• Plan, organize and coordinate activities for kids and guests

• Emcee for shows, activities and special events

• Act as middle management and liase with managers

Customer Service Rep. Paymaster Jamaica Ltd. 1998-2000

• Collect payments of bills from customers

• Emcee for various pageants and promotional events

HOBBIES

Reading, dancing, modeling and enjoy meeting people from all over the world.

EXTRA-CURRICULAR ACTIVITIES

Dance Club, Drama Club, Red Cross Club.

VOLUNTARY SERVICE

Jamaica Association Of Mental Retardation

SKILLS

• Microphone Training

• First Aid Training

• Special Events Training

• Customer Service Training

• Fire Training

AWARDS & PUBLICATIONS

Class Rep- University of Technology Jamaica

Maybelle Ewen Scholarship awarded by the Jamaica Tourist Board

1st place in Animation Training Breezes Runaway Bay Resort & Golf Club

2nd Runner up in Miss St. Ann Festival Queen Competition

2nd Runner up in Miss Seville Heights Pageant

2nd Place in Grade 8

1st Place in Grade 7

REFERENCES

Mrs. Eva Murdock Miss. Cheryl Moore

Justice of the Peace Creative Director

Hartlands, Priory P.A. Superclubs Resorts

St. Ann Tel: 565-3439

Tel: 974-2454

Contact this candidate