Executive Personal Administrative Assistant/Office Manager/ Bookkeeper

EMILY SABRINA CASSIA

South Highland Avenue • Los Angeles, California 90019

Mobile 914-***-**** • *************@*****.***

EXECUTIVE ASSISTANT

Experienced executive personal assistant with a proven record of excellence in driving profitability, increasing efficiency and expanding market share for high-profile professionals. Highly skilled at setting up new offices, organizing relocations and establishing effective policies, procedures and protocols. Accomplished at maintaining and coordinating numerous calendars simultaneously. Proficient in Microsoft Office applications as well as Mac systems and QuickBooks Pro. Outstanding history of exemplary performance under extreme pressure and demanding conditions, 24 hours a day, 7 days a week.

Customer Satisfaction • Vendor Relations • Negotiation • Scheduling • Office Management

Process Improvement • Accounting • Property Management • Problem Solving

Marketing • Bookkeeping • Staff Training and Development • Purchasing

PROFESSIONAL EXPERIENCE

MARK HRYMOC, MD, Los Angeles, California • 2009-2011

Owner and manager of a 3-doctor practice, the first group medical practice in Los Angeles devoted to the treatment of addiction and other co-occurring disorders.

Executive Assistant

Set up and managed a new, expanded office. Helped develop and implement the practice’s first formal policies and procedures. Created and maintained systems to deal efficiently with the documentation, flow and filing of patient records and other essential data. Selected and ordered furniture, as well as both clinical and office equipment and supplies. Arranged and managed patient payment plans. Performed all accounting and human resources functions, including payroll, accounts payable and receivable, billing, banking transactions, statement reconciliations and financial settlements. Compiled sales comparison reports. Analyzed income and expenses, balance sheets and profit and loss statements.

• Contributed to increasing clientele through referrals from patients who cited the stellar customer service they had received.

ALICE BERKOWITZ, Ph.D., Los Angeles, California • 2009-2010

Licensed psychologist and consultant with a general practice.

Personal Assistant and Office Manager

Performed a dual role, supervising all office activities as well as providing personal and domestic services on a 24-hour-per-day schedule. Managed customer service for patients and their families. Organized documents, briefing papers and reports for court hearings. Handled all banking transactions and insurance billing. Fulfilled personal requests such as arranging for car washing. Coordinated with housekeeper.

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EMILY SABRINA CASSIA • Page 2 • ***********@***.***

BELLA TU MEDI-SPA, Nyack, New York • 2007-2009

Medical spa, owned and staffed by healthcare professionals, offering skin rejuvenation and other aesthetic procedures.

Spa Coordinator

Assisted clients in selecting aesthetic services and purchasing skin-care products. Fielded customers’ calls, answered questions and resolved issues regarding products and services. Served as liaison between patients and their practitioners and estheticians. Maintained calendars and scheduled appointments. Prepared daily financial transaction sheets.

USAL COSMETIC SURGERY CENTER, Montclair, New Jersey • 2005-2007

Medical facility performing cosmetic and reconstructive surgical procedures at 3 locations in the New York – New Jersey metropolitan area.

Executive Assistant and Office Manager

Directed all day-to-day operations for 3 medical offices. Set up new offices and filing systems. Traveled to various offices to assist with patient scheduling and coordination. Screened patient calls. Handled both office and doctor’s personal banking transactions. Analyzed and resolved patient issues involving matters such as insurance, prescriptions and payment plans.

HAKAN USAL, M.D. and MICHAEL FIORILLO, M.D., Pearl River, New York • 2003-2005

Joint owners of Rockland Plastic Surgery, Rockland Ambulatory Surgery, Escape Medi-Spa, 150 South Pearl Street Realty

Office Manager, Bookkeeper, Building Coordinator

Coordinated and maintained schedules for 2 physicians. Selected and purchased equipment and supplies. Oversaw all activities concerning the rental units in the Pearl River building. Served as liaison between the owners and tenants. Negotiated vendor contracts. Arranged for both routine maintenance and emergency services. Calculated and distributed payroll and managed employee benefits programs. Coordinated with outside accounting firm on payroll taxes. Managed accounts payable and receivable. Reconciled bank statements and other financial reports.

• Cut operational costs by negotiating favorable contracts with vendors, including plumbers, electricians and landscaping contractors.

• Created and distributed marketing materials for Escape Medi-Spa.

• Collaborated in developing and implementing service packages that increased Medi-Spa sales by 30%.

EDUCATION

Bachelor of Science in Organizational Management

Nyack College of Business and Leadership, Nyack, New York

CERTIFICATIONS

Microsoft Office Certifications

New Age Computer School, Los Angeles, California

Licensed Massage Therapist

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