Project Manager Management

JUDITH A. CAPRA, PMP

412-***-**** *********@*****.***

BUSINESS SUPPORT/OPERATIONS PROFESSIONAL

Highly motivated, self-starter poised to contribute significant project, talent, and operations management experience, along with commitment to excellence and continuous improvement, by ensuring that projects and initiatives support strategic mission and objectives and remain within scope, budget, and schedule.

AREAS OF EXPERTISE

Leadership: Demonstrates strong leadership skills during multiple changes in business operations resulting from new regulations, technology, and government directives. Consistently provides clear direction and communications to staff and management team members.

Project Management: Experienced using and implementing formal project management standards to achieve stated business objectives within budgetary and time constraints. Strong facilitation and meeting management skills compliment project management skills by establishing structure for team members and effective use of meeting time.

Employee Development: Develops staff members through individual coaching/mentoring and recommends specific training courses to achieve both personal and business goals. Directs staff team building efforts to build a more cohesive group and increase efficiency through leveraging each other’s strengths/weaknesses.

Web Platform Management: Skilled at developing, executing and thoroughly documenting system requirements and software application testing. Ensures each release meets established quality assurance standards and known risks are mitigated before authorizing implementation into production environment. Monitors daily health of application to avoid potential issues.

Communications: Possesses exceptional oral and written communication skills, demonstrated in a variety of ways, including presentations, customer support, vendor management, employee situations, and problem resolution. Key to these successful outcomes is strong ability to maintain a positive attitude, remain focused on facts, and ensure all relevant information is collected before communicating with interested parties.

PROFESSIONAL EXPERIENCE

TRI-COLOR PHOTOGRAPHY, Pittsburgh, PA 2012 - Present

Assistant

Part-time position providing customer service, assistance, and technical support to owner/photographer at photo shoots.

FEDERAL RESERVE BANK OF CLEVELAND, PITTSBURGH BRANCH 1980 - 2011

Manager, Treasury Retail Securities Department 2004 - 2011

Program manager with direct supervision of Business Support Group comprised of 20 professional staff and completion/oversight of all departmental projects to achieve strategic business goals. Implemented use of project management to complete both long/short term projects related to training, multi-media, finance/statistics, data security, risk assessments, and technical support.

Project Manager for Savings Bonds Direct application on Treasury’s Web Application Infrastructure (TWAI). Application had 30,000+ users, experienced 99.99% availability, and complied with all Federal Information Security Management Act (FISMA) requirements.

Project team member responsible for all aspects of a major initiative to purchase/implement a comprehensive Customer Relationship Management (CRM) tool for entire business line. Responsibilities included development of business requirements and Request for Proposals (RFP), selection of software vendor and implementation integrator, identification of process improvements and resulting organizational changes, and creation of testing, training, and communication plans.

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Planned and participated in successful relocation of operations to off-site location during G-20 Summit. Executed contingency plans to manage critical operational functions, met or exceeded 100% of expectations for processing and completion of work on a daily basis.

Project team member responsible for merger of all Savings Bonds and Treasury Direct Operations from seven to two Federal Reserve Sites. As operations between sites were consolidated, identified and implemented process improvements resulting in operational efficiencies. Project met or exceeded all objectives related to time, budget, and minimal customer impact and realized an annual savings of over $8M to U.S. Treasury.

Facilitated system-wide team meetings by utilizing facilitation, problem identification, and problem resolution tools. Consistently met or exceeded defined objectives by effectively managing meetings and team member participation.

Monitored adherence to data/information security policies, risk assessments, and FISMA regulations for 50+ LAN, mainframe, and web applications with no significant audit findings.

Expanded training programs for internal/external customers from classroom training and seminars to include webinars, webcasts, and multi-media programs. Resulted in 100% increase in participation and approximately $70,000 annual savings.

Mentored and coached staff and team members to provide opportunities for continuous development, strengthen team building skills, and minimize conflict situations. Provided training on Meyers-Briggs Type Indicator (MBTI) concepts, which visibly improved team cohesiveness.

Developed and monitored strategic objectives and measurements for Treasury business line, including the three-year plan, balanced scorecard, and dashboard statistics. Administered annual departmental budget of approximately $21M.

Senior Supervisor, Fiscal Department 2000 - 2004

Supervised 12 professional staff to complete a multitude of projects to support both the management team and all department operations. Developed project structure and work teams to improve resource assignment and effective management of projects to increase customer satisfaction.

Responsible for development/execution of all software application testing to transition Savings Bonds processing from mainframe environment to client based software application, resulting in significant cost reductions and productivity gains.

Organized and led initiative to implement FISH! Philosophy into organization’s culture to improve employee morale. Program continued to play a strong role in current environment.

Project Manager for national business contingency team, including leading system-wide conference calls, establishing annual testing requirements, conducting contingency tests, and tracking/reporting results to Federal Reserve Bank and Treasury senior management.

Business Analyst/Senior Business Analyst, Fiscal Department 1994 - 2000

Provided analytical and project support for department. Assigned primary responsibility for end user support for department hardware/software needs. Served as project coordinator to assist manager with all aspects of meeting management related to a large scale project to develop design requirements for a new Savings Bond processing application.

Operations Lead, Fiscal Department 1990 - 1994

Responsible for directing daily work flow. Ensured work was completed on a first in/first out basis and met established service level objectives. Completed/balanced daily proofing function. Carried a full class schedule and received Bachelor’s Degree while continuing to work full time.

Executive Assistant, Administration Department 1986 - 1990

Provided direct support for officer and three department managers. Designed/implemented a form letter system for routine correspondence to external customers throughout department.

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Administrative Assistant, Data Systems Support 1983 - 1986

Provided administrative support for department manager and ten systems analysts.

Check Processor I/II, Check Collection Department 1980 - 1983

Processed reclamation advices for Treasury check forgery cases and performed typing/data entry assignments. Blocked incoming checks and operated check reader/sorter.

EDUCATION and CERTIFICATIONS

Bachelor of Science in Business Administration, Management Major, Robert Morris University

Project Management Professional (PMP), certified through Project Management Institute (PMI)

Graduate of Federal Reserve Bank of Cleveland’s first class of Emerging Leader Program

PROFESSIONAL AFFILIATIONS

Project Management Institute, National and Pittsburgh Chapter Membership

SOFTWARE PROFICIENCIES

Microsoft Office Crystal Reports PeopleSoft

Microsoft Project Clarity SABA LMS

Microsoft Visio Siebel CRM Tomoye Ecco Knowledge Bank

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