Human Resources Management

Kassie Gossom, SPHR

**** ****** ***** *****

DeSoto, Texas 75115

Phone: 972-***-****

e-mail: *******@*****.***

_________________________________________

Summary of Qualifications

Human Resources management professional with over 12 years generalist experience planning, directing and implementing policies and procedures that align with overall strategic management plan of corporations. Specializing in all areas of human resources including but not limited to staffing and recruiting; training; risk management; employee relations-diversity, team building, conflict resolution, communication; compensation; benefits; government compliance reporting; workers’ compensation; performance appraisals; creating human resources strategies in response to both market and industry conditions.

CERTIFICATION Senior Professional in Human Resources (SPHR)

EMPLOYMENT HISTORY

JPS Health Network November 2006 – Present

Senior Human Resources Consultant Fort Worth, Texas

• Organizational manager/consultant acting as HR strategic resources for Tarrant County Hospital District with 4800 employees specializing in employee and management relations.

• Provide integrated advice and training to client constituents on staff policies, regulations and procedures regarding EEO/Affirmative Action, recruitment, compensation, performance management and disciplinary procedures, employee benefits and training.

• Provide consultative direction on best HR practices, coordinate and facilitate timely response to constituent needs as appropriate.

• Lead, guide and support activities of junior Human Resources Consultants and/or technical support as appropriate.

• Create/design, implement processes and policies that ensure efficient use of resources and align with organizational mission, vision and strategic goals and objectives.

Dallas Area Rapid Transit (DART) March 2005 – July 2006

Lost Time Programs Specialist Dallas, Texas

• Primary expert for DART lost-time programs to ensure compliance and comprehension of policies and procedures of the Risk Management Division

• Assign employees returning to work with restrictions to appropriate alternative duty jobs; monitor performance and compliance

• Serve as liaison with claims adjusters, nurse case managers, supervisors and physicians to ensure appropriate care for occupational/non-occupational illness and injuries

• Create and present training programs to educate management, employees, adjustors, physicians and nurse case managers about DART lost-time programs

• Create job descriptions establishing physical capabilities and safety requirements for new and existing alternative duty positions

• Analyze lost-time trends, develop management reports that evaluate and enhance program effectiveness

• Create, update and monitor policies and procedures that are compatible with state workers’ compensation laws

• Ensure continuity with lost-time and Human Resources programs, policies and procedures as it relates to workers’ compensation, Family Medical Leave Act and other state and federal legislation

AON Consulting December, 2003-March 2005

Part-Time Consultant Melville, New York

• Consultative role for an HR outsourcing firm that provides employment solutions and test administration services for client companies

• Administer test for pre-employment and promotional opportunities for clients

• Partner with hiring managers to facilitate the hiring process including testing, interviewing external and internal candidates

• Partner with clients to develop employment hiring practices that reinforce client company’s vision and align strategies

EmCare, Inc. August, 2002-April, 2003

Employee Relations Manager Dallas, Texas

• Leadership position for the nation’s largest provider of emergency care in over 300 client hospitals in 36 states with 1000 non-clinical and 4500 clinical employees including physicians, physicians assistants, nurse practitioners

• Design and administer Human Resources policies and procedures for both clinical and non-clinical employees

• Partner with clinical and operations management to resolve employee issues

• Coach and counsel managers on all employment related issues

• Advise on corrective/disciplinary actions, performance improvement plans and terminations

• Identify and ensure compliance with all federal, state, and local employment laws

• Oversee the corporate employee recruiting function, including creating a corporate recruiting strategy, monitoring and adjusting to meet strategic and operational goals

• Responsibility for Affirmative Action Program, including reporting to appropriate federal agencies, incorporating into the recruiting strategy, training and development and diversity initiatives

• Development and implementation of processes that ensure efficiency and streamline tasks

• Assist in department budget preparation, monitor and manage department expenditures

• Development and implement training initiatives for both management and non-management employees that support corporate goals, professional and personal development

SCIS Air Security Corporation April 2002-August, 2002

Manager, Employment Practices Arlington, Texas

• Leadership position responsible for the design and development of corporate Human Resources policies, deployment and compliance. Functional responsibility for Affirmative Action Program, Federal Aviation Administration mandatory training programs.

• Responsible for all employee relations matters including intervention, investigations and case management for 800 employees

• Create HR policies, provide education and communication to ensure operational compliance and measures

• Oversee the corporate employee relations function that supports corporate goals and strategy. Determine ways to implement proactive measures to ensure positive employee relations with associates

• Develop, implement and maintain management training initiatives to ensure company compliance with federal/state laws and regulations, along with corporate policy

• Recommend and implement new processes to streamline administration

• Oversee the implementation of Federal Aviation Administration guidelines with regard to Employee History Investigations, fingerprinting and relationships with vendors

• Assist operations in field recruitment efforts

Protection One Alarm Monitoring June 2000-August 2001

Regional Human Resources Manager Irving, Texas

• Organizational consultant for all functional areas of Human Resources for over 1000 employees in Arizona, Colorado, Kansas, New Mexico, Oklahoma and Texas totaling 15 locations. 6 direct reports

• Interpret, guide, train and provide counsel in the areas of compensation, company policy, State and Federal requirements, performance reviews, FMLA/Leave of Absences, benefits, recruitment, retention

• Create, implement and align Human Resources strategy to company goals and initiatives

• Counsel and guide management regarding problem solving and resolution relating to performance management, corrective action and employee relations issues

• Manage the recruitment of highly qualified employees

• Negotiate and maintain contingent workforce contracts

• Forecast staffing needs based on sales, call volume, attrition

• Develop and maintain accurate job descriptions

• Develop and implement policies to meet organizational needs and goals

• Develop and manage regional human resources budget

• Conduct and analyze wage and salary data to develop, implement and monitor compensation strategy

• Administer benefits and wellness programs including design and implementation

• Maintain organizational HRIS to ensure accuracy of record keeping and reporting requirements

• Analyze trends and prepare forecasts for turnover, hiring, promotions, separations

• Create, implement and monitor Affirmative Action Plan including compiling data and completing government reports

• Prepare EEOC complaint and unemployment claims responses

Corporate Express (formerly BT Office Products) September 1996- June 2000

Human Resources Manager/EEO Administrator Arlington, Texas

• Direct all phases of Human Resources for 2 Divisions, Texas (Dallas/Ft. Worth), Georgia (Atlanta) and Oklahoma (Tulsa/Oklahoma City) totaling over 500 employees with locations in 7 cities, 4 direct reports

• Staffing and recruiting; prepare replacement charts and succession plans

• Create and monitor compensation strategy; prepare job descriptions/evaluations; conduct wage/benefit surveys

• Create, implement performance appraisal and performance management systems

• Create, implement and communicate company policies

• Develop and administer employee benefits and wellness programs

• Engage in manager/employee counseling

• Oversee workers’ compensation claims and fleet accidents; liaison to insurance company to solve concerns and answer claim questions

• Coordinate and conduct new hire orientation

• Ensures compliance with government requirements, complies data and completes necessary reports, EEO-1, Veterans’ 100, Affirmative Action Plan, IRS 5500

• Chairperson of Safety Committee and ISO 9000 Auditor

• Design and implement training initiatives

• Develop the Human Resources strategic plan and participate in management strategic planning

J.O.S., Incorporated April 1991-October 1995

Human Resources/Business Manager Dallas, Texas

• Direct all areas of Human Resources and Operations for private Ob/Gyn physician in 2 offices, surgery and women’s health clinic supporting up to 100 employees. 2 direct reports

• Interview prospective employees, administer tests, check references;

• Conduct exit interviews; make job offers, training and orientation;

• Develop and implement personnel policies and procedures

• Prepare reports in compliance with legislated requirements.

• Develop and implement benefits and compensation plan(s)

• Prepare income and balance sheet statements, various other accounting reports

• Analyze financial reports making recommendations relative to reserves, assets and expenses

• Prepare operating budget, monitor expenditures to ensure that they are within budgetary limitations

• Report and explain variances

EDUCATION

University of Texas at Arlington

Bachelor of Business Administration

Concentration: Management/Human Resources

SKILLS SUMMARY

MicroSoft Office

• Word, Excel, Power Point

HRIS

• ADP Partner, PC Payroll and Hrizon, People Soft, Lawson, Kronos

REFERENCES Provided upon request.

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