Manager Customer Service
Resume:
Beverly A. Copes Home/Cell: 850-***-****
Panama City Beach, FL 32408 Email: ************@*****.***
QUALIFICATIONS SUMMARY
Broadcast professional and leader with a proven track record in traffic and management
Traffic Manager
Manage all program logs, including scheduling programs, public service announcements, promos and commercials and working closely with station's clients, ad agencies, and sales and production departments in order to prepare a minute-by-minute schedule for the broadcast day
Responsibilities include the management, maintenance and oversight of the daily operation of the centralized traffic operation for an assigned group of television stations, training and staff development, supervision of workflow between local stations and centralized staff, and ensuring quality control and inventory maximization for the final product
Provide leadership in support of organizational direction and culture. Effectively manage employee performance (using established company tools/methodology) and discipline issues. Work with director to recommend compensation, recognition, transfer, promotion, or other personnel decisions. BAssure that company policies and practices are followed, and set an example for team members
Mentor, guide, develop, coach, and support employee growth. Facilitate the sharing of knowledge across employees to strengthen individual capabilities and the organization’s ability to respond to client needs. Encourage team and individual growth via cross-training
Demonstrated strong analytical and organizational skills, including the ability to identify, track, interpret, and use key metrics. Proven record of detail orientation and flexibility.
Traffic system proficiencies: Enterprise, VCI, Crossroad, BAM!
PROFESSIONAL EXPERIENCE
Traffic Manager 09/08 – 10/2011 Turner Broadcasting System, INC., Atlanta, GA
(8 - National Stations: tbs, TNT, truTV, Cartoon Network/Adult Swim, NBA TV, TCM, Boomerang)
Director, Traffic & Master Control, Destination Network, Panama City Beach, FL 06/04 - 09/08 (7 - Southeastern Stations: Beach TV (Panama City, Destin, Myrtle Beach, New Orleans Television, Key TV (Key West FL), The Atlanta Channel, Sandestin TV)
Traffic Manager, WPGX Fox 28 (Raycom Media Corp), Panama City, FL 02/03 – 06/04
Customer Service Manager, Country Companies Insurance, Bloomington, IL 01/01 - 12/02
Program Development & Coordinator, Illinois State University, Normal, IL 10/98 - 01/01
Traffic Manager, Hambright, Calcagno & Downing Agency, Virginia Bch, VA
12/95-12-96
EDUCATION
A.S. Business; Heartland Community College, Bloomington IL – 1997
A. A. Fashion Merchandising/Interior Design
1999 Allstate Insurance Lifetime Diversity Award
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