Customer Service Human Resources

ROBIN P. MCDONALD, SPHR

*********@*****.***

***** ******* ** *

Warthen, GA 31094

Home 478-***-****

Cell 478-***-****

BUSINESS & HUMAN RESOURCES PROFESSIONAL

Certified Senior Professional in Human Resources (SPHR)

Extensive background in HR generalist affairs, including experience in employee recruitment, applicant processing, staffing, benefits and compensation, HR records management, HR policies development and compliance, change management

Excellent written and oral communication skills necessary to effectively work, and develop rapport, with senior management, hiring managers, applicants and candidates

Demonstrated success in negotiating winning solutions

Demonstrated success at developing team building programs

Demonstrated experience writing personnel and training manuals, corporate policies, and reports for benefits, HR, payroll, compensation, management, etc. through Crystal Report Writer versions 7 and 11

Demonstrated experience in cost-containment strategies

Strong organizational, time management and process management skills necessary to maintain heavy workload

Demonstrated ability to take ownership of and successfully manage challenging assignments

Entrepreneurial Spirit with nine years experience as owner of two companies

General and specific business, administrative, consulting, and training experience

PROFESSIONAL EXPERIENCE

ADMINISOURCE, WARTHEN, GA (www.AdminiSourceSolutions.com)

Administrative Support & Consulting

Self- Employed 2011 – Present

Provide various services to businesses and individuals in the areas of administrative support and business consulting.

Expertise in Word Processing, Database Management, Spreadsheets, Web Design, Reporting, Accounting, Internet Research, PowerPoint Presentations, editing, writing, etc. Professional consulting in the areas of Human Resources, Benefits, Payroll, Training Development and Delivery. Demonstrated ability to work with multiple clients simultaneously.

KEITH MCDONALD PLUMBING, SANDERSVILLE, GA

Professional plumbing company with two locations providing service to middle Georgia. Oversee business functions for a company with annual revenues exceeding $1.2 million and 20 employees

Co-Owner & Business Manager 2002 – Present

Built the business end of the company from the ground up and contributed to company growth from 1 to 20 employees. Key role in successful acquisition of three subsidiary companies since from 2008 - 2011.

Devise various tools to simplify job estimating, material requisitions, scheduling, value tracking

Perform cost-benefit analysis, manage cash flow and budgets, perform business projections and what-if scenarios

Oversee marketing and advertising efforts including website and Business-to-Business Sales

Implement processes to improve customer service (follow-up calls, discounts, repeat customer incentives)

THIELE KAOLIN COMPANY, SANDERSVILLE, GA

Kaolin company with a fifty year history and approximately 500 exempt and non-exempt employees at three locations.

Administered human resources functions including recruitment. hiring practices, talent management, personnel information management, benefits, compensation, employee customer service and counseling

Managed a wide range of employee and corporate information in a highly confidential manner

Managed a wide range of situations through a combination of sound judgment, insight, expert partnering skills, considerable subject matter expertise

Strong ability to build relationships with employees at all levels – from entry-level to top Management

Driven to have an impact on the organization

Ability to handle simultaneous complex projects

Comfortable and adept at working with a large number of “stakeholders” (VP’s, Operations, Finance, consultants)

Strong computer software and hardware skills

Various Accomplishments at HR Generalist and Specialist Levels 1990 – 2011

Supervised an important HRIS selection and implementation project through facilitation of the work of 4 professionals (HR, Payroll, and IS).

As a part of the HRIS project, recommended evaluation of HR/PR system, resulting in a migration from Lawson Software to PDS Vista HRMS – achieved more functionality at a lower overall cost including an approximate annual savings of $65,000 in maintenance.

Led implementation of upgrade from manual to web time-entry for workforce. Extensive involvement in system customization to meet specific company needs

Simplified and streamlined several processes and functions such as benefits enrollment, employee personnel authorizations, and application process

Experience with COBRA, FLSA, EEO, HIPAA, FMLA

Development and delivery of training and presentations to all employees – from entry- level to top management.

(Examples: annual Benefit Open Enrollment presentations; employee time entry and approval training.)

Eight years as administrator of the College Student Work Program with an average annual recruitment, on- boarding and termination procedure of 40-60 college students

Achieved a cost-savings initiative by compiling information to generate employee Total Rewards Statements in-house rather than through a benefits consultant company

As Editor of the company newsletter, reduced bi-monthly costs approximately $700 by producing publication in-house rather than through a printing company

Additional experience and a proven track record at managing processes, cost-savings, teamwork, and successful communications

PROFESSIONAL EXPERIENCE (CONTINUED)

JET FOOD STORES CORP, SANDERSVILLE, GA (Inventory Control Auditor) 1988 - 1990

CHARLES JOINER TRUCKING, SANDERSVILLE, GA (Office Manager/Supervisor) 1995 - 1988

HR & OTHER BUSINESS RELATED SKILLS

HR Department Setup

Compensation/Benefits Design

Training & Development

Employment Law

FMLA/EEO/WC/FLSA/HIPAA/COBRA

Orientation & On-Boarding

Benefits Administration

Organizational Development

Policy Design & Administration

Applicant Tracking

HRIS Setup & Administration

Project Management

HR Policies & Procedures

Payroll & Tax Matters

Accounting & General Ledger

Computer Software Support

ISO 9000 Compliance and Auditing

Quality Management

Employee Relations

Customer Service/Call Center

Web Design

Learning/Talent Management

Proficient in:

Peachtree Accounting

MS Office Suite

MS Project

Lawson HRIS

PDS Vista HRMS

Org Plus

Maximo

Crystal Reports

Benefit Carrier Web Interfaces

Joomla

WordPress

EDUCATION AND PERSONAL AFFILIATIONS:

TROY UNIVERSITY

Bachelor of Business Administration in Management (Cum Laude)

HR DESIGNATIONS

Senior Professional in Human Resources (SPHR)

Certified Professional Secretary (CPS)

AFFILIATIONS

Society for Human Resource Management (SHRM)

Business Advisory Board – Washington County High School

OF NOTE:

Extensive list of training in the areas of benefits, payroll, employee and labor relations, software products, personal development, compliance, safety, etc.

Contact this candidate