Manager Sales

CAROL GODIN *******@*****.***

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14601Turner Ave. • Midlothian, Illinois 60445 • 801-***-**** www.linkedin.com/in/carolgodin

SENIOR OPERATIONS MANAGER

Results-driven, multi-disciplined senior operations manager with a notable tenure directing operational, production, and sales initiatives in dynamic environments. Progressive, innovative change manager adept in developing strategic process improvements to drive productivity, profitability, and growth goals. Critical thinker and analytical problem solver with a quality-focused approach. Strong motivational leader skilled in building and leading high-performing, cross-functional teams and forging sound internal, customer, and supplier relationships. Solid organizational, communications, and time management skills.

Multi Unit Management Implementation Inventory Control Operations Management

P&L Responsibility Process Improvement Purchasing Start-Up Operations

Strategic Planning Training / Development

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PROFESSIONAL OVERVIEW

General Manager of Operations. CBD Gifting. 2009 – 2011.

Assumed full responsibility for managing all operations, including shipping & receiving, maintenance, and production of CBD production/fulfillment and call center overseeing 70 team members and 50 additional seasonal associates. Designed, developed, implemented, and managed all production processes. Managed daily operations of CBD call center and gifting fulfillment center, preparing, assembling, and shipping cookie bouquets and gift baskets throughout the US.

Achievements:

Project manager overseeing creation, build out and start up of fulfillment center coming in 23% under projected budget.

Introduced standards and procedure guidelines, reducing labor 16% year over year.

Researched, developed and designed external packaging materials, significantly reducing shipping costs and returns to less than 1%. Prepared and packaged gifts for hand delivery or shipping, 100-400 per day.

Regional Manager, Mid-Atlantic. Native Floral. 2008 – 2009.

Directed operations of 14 floral businesses within Costco Stores in Maryland, Virginia, and Pennsylvania. Responsible for interview, hiring, and training process, sales achievements, shrink reduction, building customer relations and developing strong working relationships with store management teams.

Achievements:

Ensured region had trained & certified FSA’s in all locations.

Increased sales 5% YOY within 2 months of assuming position.

Opened new location in region 2 weeks after beginning with company. Road warrior.

Divisional Manager, South Mid-Atlantic. Genji Sushi. 2007 – 2008.

Genji was responsible for sushi production within Whole Foods Stores. Divisional Manager directing operations of 18 locations within the South Mid-Atlantic area overseeing 4 Regional Managers, 3 Administrative Assistants and regional office operations.

Achievements:

Introduced necessary HR programs reducing company’s potential liabilities.

Directed retraining and internal development of management and sales teams.

Increased sales 10% by introducing a sampling program and developing new products to core line.

Opened new location in Richmond, Virginia overseeing opening requirements.

Risk Management, OSHA compliance, Seminars in Warehouse Design and Ergonomics

Director of Operations Mrs. Fields Gifts 1998 – 2006.

Directed strategic day-to-day operations of $34M production-fulfillment center, supervising 100 full-time and up to 400 seasonal personnel. Administered cost controls aligned with corporate pricing, month-end inventory, and order invoicing. Developed employee handbook, training materials and training programs used within gifting division. Directed all facets of catalogue product production for photo shoots held in New York and San Francisco. Conducted management meetings and supervisory training sessions on operations, new product rollout, and packaging. Negotiated best pricing among multiple vendors. Interacted closely with large corporate accounts on product orders and distribution. Maintained inventory tracking and set-up of new catalogue item numbers. Monitored AS400-based ordering / fulfillment in tandem with MIS.

Achievements:

Lead development and implementation of strategic plans and process improvements enabling rapid growth in business (35% to 50%) over a seven year period.

Reduced labor cost 8% (16% to 8% and production overhead by instituting strategic changes in production lines and implementing cost controls.

Grew revenue and profitability by researching and developing new food items and equipment, instituting critical operational/inventory processes.

Spearheaded design, implementation, and relocation of production facility; oversaw research, site/profitability analysis, and design of new 150,000- square foot production/warehouse space.

Training Coordinator. Mrs. Fields Cookies. 1996 – 1998.

Training Coordinator teaching district managers, corporate managers, franchisees and licensees store operations and business management within a corporate office, classroom type setting.

Training Center Manager. Mrs. Fields Cookies. 1994 – 1996.

Training Center Manager overseeing daily store operations of corporate flag ship store and training of new managers within Salt Lake district.

Achievements:

Scaled training program down and developed updated training materials to expedite training process.

Consistently met sales, labor and operational goals to achieve monthly goals.

Assisted out-of-state District Manager in overseeing regional operations.

Regional Recruiter & Area Trainer. Mrs. Fields Cookies. 1993 – 1994.

Managed training programs for 94 cookie stores within a 9 state region. Responsible for attending job fairs, conducting management interviews, maintaining training, travel, and expense budgets. Continually monitored product quality and standard compliance within region.

Achievements:

Developed classroom type training program that allowed me to solely train & certify 15 managers in a 3 week period.

District Sales Manager. Mrs. Fields Cookies. 1991 – 1993.

Responsible for daily sales & operations of 10 Chicago locations with $2M in total gross annual revenue. Developed and lead corporate audit team. Immediately eliminated store cash shortages, decreased overall cost of goods percentages, and increased YOY sales and customer counts.

Multi-unit Manager Brown’s Chicken&Pasta and Catering 1981 – 1991.

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EDUCATION AND PROFESSIONAL DEVELOPMENT

Coursework in business, restaurant operations, and English. Moraine Valley Community College and Thornton Community College.

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