Executive / Administrative Assistant

QUALIFICATIONS

Diligent, organized and positive administrative professional with eleven years of experience, types 60 words per minute, strong computer skills, highly dependable with business maturity and has supported a large staff in a fast-paced environment.

EXPERIENCE

Verizon Wireless / Wireless Communications (Doral, FL / Greenville, SC)

Executive Assistant / Operations Administrator

October 2009 – May 2011

Provide administrative support to CEO with 17 stores

Managed a high level of confidentiality with employee files

Assists in initial interviewing and screening of job applicants

Conduct background checks

Check references for new hire employees

Prepare offer letters and ensure employee's files are complete and updated

Coordinate new hire orientations and exit interviews for employees

Process new hire paperwork and delivered benefits package

Responsible for funding HSA and IRA employee accounts

Act as a liaison between employees and management

Coordinate store opening process and scheduling contractors

Responsible for connecting and maintaining new phone service, internet, utilities, payment systems for all stores

Prepared report for company daily sales numbers and distributed to management team

Utilize QuickBooks to ensure timely payments of vendor invoices, rent, contractor invoices, and utility payments

Reconciled bank statements, credit card statements and vendor invoices with QuickBooks

Responsible for researching cash and credit bank deposits for all stores daily

Organize details for travel arrangements and itineraries

Responsible for ordering and maintaining office supplies for all stores

Maintain electronic and hard copy filing system

Responsible for scheduling store cleanings bi-weekly

Utilize iQmetrix to manage inventory and process cell phone and accessory returns (RMA)

Create new item codes in iQmetrix and research competitive pricing for new products

Processed and sent purchase orders and credit memos for cell phone and accessory orders

Responsible for checking inventory stock levels

KCJA Construction, LLC (Greenville, SC)

Executive Assistant

July 2007 – October 2009

Provide administrative support to owners and contractors

Utilize Quicken for Payroll, responsible for accounts payable and receivable

Utilize MyInvoices to create estimates and purchase orders

Accounting and managing expenses

Organize details of travel arrangements and itineraries

Direct business relations and distribution of company literature to stimulate client interest and sales leads

Responsible for ordering and maintaining office supplies

Utilize MS Word to compose letters and create mail merge for large volume mail outs for advertising purposes

Manage daily interoffice emails, faxed requested information to corresponding persons and sorted incoming mail

Plan and coordinate luncheons and developed presentations for related on and off-site meetings

Maintain electronic and hard copy filing system

Turnils North America/ Sani USA (Suwanee, GA)

Administrative Assistant

August 2005 – June 2007

Provide administrative support to General Manager, Salesman, Technicians and Customer Service Representatives

Organize details of special events, travel arrangements, corporate agendas and itineraries

Direct business relations and distribution of company literature to stimulate client interest and sales leads

Process monthly expense reports reflecting supporting documents for General Manager and Technicians

Create Adobe Acrobat PDF marketing brochures for window treatment equipment

Utilized MS Word, Publisher and PowerPoint to create brochures and marketing materials for prospective clients

Responsible for ordering and maintaining office supplies

Utilize MS Word to compose letters and create mail merge for large volume mail outs of over 800 customers

Manage daily interoffice emails, faxed requested information to corresponding persons and sorted incoming mail

Maintain pricing and customer records in AS/400

Update company calendar with travel information and daily events

Plan and coordinate corporate luncheons and developed presentations for related on and off-site meetings

Maintain electronic and hard copy filing system

State Farm Insurance (Duluth, GA)

Claim Processor

January 2005 – July 2005

Assisted Claim Representatives with customer incoming and outgoing calls, including Spanish speaking customers

Received and managed between 35-40 calls/claims a day in a call center

Assist Claim Representatives with mail, message and calendar queues

Made initial contact with customers to explain total loss process

Set up car rental reservations for customers

Electronically paid rental invoices, auto total loss claims and tow bill payments accordingly

Set up appointments for Field Claim Representatives to meet with customers to pay total loss claim, obtain appropriate signed paperwork and car title information

Scarlett Surveys International (Greenville, SC )

Executive Assistant / Project Coordinator

September 2000 – October 2004

Provided executive-level administrative support to the CEO and six direct reports with a demonstrated ability to work under pressure and meet demanding deadlines

Developed presentations for related on and off-site meetings

Analyzed data and created complex graphs for clients who were surveyed

Created Adobe Acrobat PDF reports

Created slide PowerPoint presentations from survey statistics

Direct business relations and distribution of company literature to stimulate client interest and sales leads

Responsible for ordering and maintaining office supplies (i.e. paper, ink for printers, packaging supplies, etc.)

Produced PowerPoint charts from statistical data

Utilized Microsoft Word to compose letters

Implemented new and highly organized filing system for client files

Packaged final statistic reports and set-up shipment pick up(s) to mail to clients

Answer 3 phone lines/10 extensions and routed calls accordingly

Managed daily interoffice emails and faxed requested information

Sorted incoming completed surveys to respective Project Coordinator

Maintained current client project information in FileMaker Pro

Transcribed write-in comments from completed surveys to MS Word

EDUCATION

Greenville Technical College, Business Management, Greenville, South Carolina

TRAINING AND CERTIFICATION

Notary Public

South Carolina Insurance Adjusters License

Microsoft PowerPoint 2000 Certificate

Customer Service Certificate

Office Systems Technology Business Certificate

Computer Technology Business Certificate

2010 Employee of the Year

SKILLS

Bilingual (English-Spanish) Fluent

Typing Speed: 60 wpm

Quicken 2008

QuickBooks 2008

MyInvoices & Estimates

Windows 95, 98, XP, Vista & Windows 7

Outlook & Lotus Notes

MS Word, Excel, PowerPoint 2003 & 2007

AS/400

Adobe Acrobat

RQ4/IQMetrix

REFERENCES

Available upon request

Contact this candidate