Customer Service Manager

Susan Kensler

P.O. Box ***

New Haven, WV *****

Phone: 304-***-****

Cell: 304-***-****

E-Mail: ********@*****.***

Career Overview

Office Manager with 13 years of experience. Areas of expertise include Computers, Microsoft Office, Peachtree Accounting, Accounts Payable, Accounts Receivable, Collections, Sales, Shipping Manager, inventory, and quality control. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines with a high level of adaptability. I have extensive experience working with a diverse client base and delivering results and experience in a fast-paced business operations setting.

Skill Highlights

Problem resolution

Administrative support

Meet deadline

Schedule management

Critical thinking

Meets/exceeds goals

Self-starter

Project planning

Typing 85 WPM

Attention to detail

Microsoft Office skills

Quality assurance

Peachtree Accounting

Team building

Staff motivation

Business correspondence

Filing and data archiving

Inventory systems

Administrative operations

Core Accomplishments

Calendaring:

Planned all meetings and travel for CEO.

Scheduling

Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.

Scheduling:

Managed daily schedules and sales leads.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Billing

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed records and billed accordingly.

Monthly Reporting

Organized billing and invoice data and prepared accounts receivable and expected revenue reports.

Technology Proficient

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Human Resources

Recorded and filed employee benefit, salary and annual evaluation information.

Inventory Management

Managed inventory and office budgeting for supplies for busy office.

Professional Experience

February 1999

Precision Fabricators, LLC Point Pleasant, WV

Office Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by 15%. Performed regular telephone contact with customers to discuss status of billing and process to ensure account resolution .Prepared folders and maintained records of new customers. Provided efficient customer service to clients. Successfully handled 50 to 70 bills per day. Verified payments were accurate and according to contract guidelines. Created databases and spreadsheets to improve inventory management and reporting accuracy. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Processed accounts receivable and accounts payable. Managed incoming and outgoing calls for busy office. Liaised with vendors to order and maintain inventory of office supplies. Scheduled and confirmed appointments for entire management team. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Managed hundreds of accounts receivable accounts working directly with the collection companies. Performed accounts receivable duties including invoicing, cash application, researching charge-backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Reduced overhead by taking on more responsibility with creative and administrative projects, reducing labor costs by 40+ hours per week and increasing sales/production by 15%. Standardized department filing system so secretarial staff could easily locate information in any filing center. Developed new customer relations through telephone contact and sales activity. Increased customer loyalty through communication. Successfully resolved multiple customer issues per week. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts. Ran Human Resource department to ensure efficient office environment. And lastly oversaw inventory and office supply purchases.

Education

1987 Wahama High School Mason, WV

Diploma General Studies

Courses include: Keyboarding, Business Mathematics and Report Writing, and Microsoft Office training

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